9/11 Pager Messages
2001-09-11
09:07:52
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(9)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to pr
2001-09-11
09:07:53
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ocess credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:22
Arch
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(10)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:19
Arch
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(11)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server
2001-09-11
10:07:21
Arch
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was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:53
Arch
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(12)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:07
Arch
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(13)Update NONE. Chicago Receivables o
2001-09-11
13:21:09
Arch
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ffice has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:20
Arch
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(14)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:56
Arch
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(15)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:39
Arch
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(16)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their cu
2001-09-11
13:40:41
Arch
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stomer reps. STATUS: Aspect has made t
2001-09-11
13:41:20
Arch
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(17)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:16
Arch
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(18)R
2001-09-11
15:38:18
Arch
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estoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:54
Arch
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(19)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients
2001-09-11
17:10:56
Arch
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are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:24
Arch
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(20)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:13
Arch
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(21)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:26
Arch
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(22)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time
2001-09-11
18:03:28
Arch
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stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:56
Arch
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(23)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX cha
2001-09-11
18:03:58
Arch
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nged by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:37
Arch
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(24)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing dat
2001-09-11
19:49:38
Arch
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a. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:05
Arch
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(25)n co
2001-09-11
19:50:07
Arch
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rrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM