9/11 Pager Messages

F:jduke@siu.edu S:CSDashboard: Unable to connect to database and do simple select on TPS: T:gold_support@ALTA.CS.DIEBOLD.COM

F:jduke@siu.edu S:CSDashboard: Unable to connect to database and do simple select on TPS: T:gold_support@ALTA.CS.DIEBOLD.COM

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Iraq claims U.S. spy plane shot down; Pentagon confirms losing contact with unmanned craft. Details to come.

F:jduke@siu.edu S:CSDashboard: Unable to connect to database and do simple select on TPS: T:gold_support@ALTA.CS.DIEBOLD.COM

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- World trade center damaged; unconfirmed reports say a plane has crashed into tower. Details to come.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Second plane crashes into World Trade Center.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- FBI investigating reports of foul play in World Trade Center plane crashes, according to the Associated Press. Details to come.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Sources tell CNN one of two planes that crashed into World Trade Center was an American Airlines 767.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- President Bush calls plane crashes at World Trade Center a terrorist act.

F:swingler@acm.org S:CNN (page): T:swingl

er@PASCAL.WACO.ORG M:- Fire reported on National Mall in Washington

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- White House evactuated. Details to come.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- CNN confirms a plane hit the Pentagon.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Significant fire at the Pentagon. Details to come.

F:swingler@acm.org S:CNN (page): T:swingler@

PASCAL.WACO.ORG M:- One of World Trade Center towers collapses; fire forces evacuation of State Department

1/6 F:"Curry, Jeffrey W." <CurryJ@diebold.com> S:SV&C Reports-SV&C Summary-By SV&C Plan: T:goldsupport@ALTA.CS.DIEBOLD.COM M:This is the SQL that generates the above report. When ran on UT Austin DBS

2/6 it brings back plans that are not in the range specified. 1-80. It brings back plan 101 as well,

not sure why and this is the question. Is this a known issue that has been reported? They claim

3/6 more than this one report is having similar issues. SELECT GENERALLEDGER.ACCOUNTNUMBER, GENERALLEDGER.APPRVALUEOFTRAN, SVCPLANINFO.PLANID, SVCPLANINFO.DESCRIPTION FROM DIEBOLD.GENERALLEDGER

4/6 GENERALLEDGER, DIEBOLD.SVCPLANINFO SVCPLANINFO WHERE GENERALLEDGER.ACCOUNTNUMBER = SVCPLANINFO.PLANID(+) AND

GENERALLEDGER.ACCOUNTTYPE = 2 AND GENERALLEDGER.TRANDATE >= TO_DATE ('2001/09/03

5/6 02:00:00', 'YYYY/MM/DD HH24:MI:SS') AND GENERALLEDGER.TRANDATE <= TO_DATE ('2001/09/11 01:59:59', 'YYYY/MM/DDHH24:MI:SS') AND GENERALLEDGER.ACCOUNTNUMBER >= '1' AND GENERALLEDGER.ACCOUNTNUMBER <=

6/6 '80' ORDER BY GENERALLEDGER.ACCOUNTNUMBER ASC Jeff Curry Diebold Card Systems

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- United Nations evacuated.

1/2 F:"Shafer, Randy" <randy-shafer@tamu.edu> S:"BETA CUSTOMER REQUEST: D: Drive is full": S:D: Drive is full: T:"'gold_support@cs.diebold.com'" <gold_support@ALTA.CS.DIEBOLD.COM> M:Our Drive is full

2/2 , what do you suggest to do first to free up. thanks, Randy Shafer Texas A&M University

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Car bombing at the State Department, The Associated Press reports.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Pentagon monitoring second suspected hijacked plane.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Fighter scrambled amid reports of second plane headed for Pentagon.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- FAA diverting all U.S.-bound international flights to Canada.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Part of Pentagon collapses

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Second World Trade Center tower collapse

s in Manhattan

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- NTSB confirms plane crashes near Pittsburgh

1/7 F:califfm@cs.Diebold.com S:Re: "BETA CUSTOMER REQUEST: Duplicate transactions update": T:"Erin M. Dwyer" <emtowle@ilstu.edu> C:"'gold_support@cs.diebold.com'" <gold_support@ALTA.CS.DIEBOLD.COM>

2/7 M:Erin - Please let me know if you would like me to help track down what is going on with these duplicates - just send me some information about the transaction. We have figured out what the ICAM

3/7 system sent to Subway in the same situation as the "Insufficient Funds" message that CSGold sends. If you would like we can configure the corresponding CSGold message to match the ICAM behavior

4/7 when sending to the Subway locations and see if that improves the Subway situation. We have implemented a code change that fixes the spurious receipt data problem which should be available in the

5/7 next patch release, so it should not be necessary to add in the receipts for meal transactions if you have not done it already. Mike C >Comtrex registers, we had no dups for several days (after

6/7 upgrading to 3.1). >Today's report is 9/4/2001 to 9/10/2001 and has a large handful of apparent >dups on it. The card office will then double check since my report doesn't >catch transactions

7/7 that split across accounts, but th

1/7 F:califfm@cs.Diebold.com S:Re: "BETA CUSTOMER REQUEST: SV&C mpp942 locked up?": T:"Erin M. Dwyer" <emtowle@ilstu.edu> C:"'gold_support@cs.diebold.com'" <gold_support@ALTA.CS.DIEBOLD.COM> M:Quick

2/7 update on what we know - not much yet. We have dug into the log files and system logs and found the gap in transaction processing but no indication about what caused it. I am still looking into

3/7 the logs to see if we can isolate the problem a bit more, but we have not yet found any real indication of what caused the pause. It looks like the config reload was mostly timed well - the MPP

4/

7 responded slowly enough that the CSDashboard connection timed out and the config reload request was processed in the middle of of a group of transactions from other readers. I will send another

5/7 note when I know more based on the log files I am transferring now. Mike C >We got reports of no transactions being accepted from multiple locations. >They appeared to be 'online' in reader

6/7 status. Upon looking at >generalledger I saw no recent transactions. I hit 'reload config' on 942 >and transactons came flooding in, downtime appears to have been 1:03pm to >1:16 pm 9/10/2001. >

7/7 >Glitch of some sort? > >- >Erin (8-53

1/4 F:Steve Swingler <swingler@cs.Diebold.com> S:RE: "BETA CUSTOMER REQUEST: D: Drive is full": T:"'gold_support@cs.diebold.com'" <gold_support@ALTA.CS.DIEBOLD.COM> M:I helped them with this one. The

2/4 dashboard notification had not been set up on their system. Nightly didn't work because the disk was full. Steve -Original Message- From: Shafer, Randy [mailto:randy-shafer@tamu.edu] Sent:

3/4 Tuesday, September 11, 2001 9:32 AM To: 'gold_support@cs.diebold.com' Subject: "BETA CUSTOMER REQUEST: D: Drive is full" Our Drive is full , what do you suggest to do first to free up. thanks,

4/4 Randy Shafer Texas A&M University

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- FAA confirms there are 50 aircraft in the air; none has a problem and all are within 50 miles of their destination.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Government sources tell CNN President Bush is not returning to Washington.

1/4 F:"Shafer, Randy" <randy-shafer@tamu.edu> S:"BETA CUSTOMER RE

QUEST: Receipt Question": S:Receipt Question: T:"'GOLD_SUPPORT@CS.DIEBOLD.COM'" <GOLD_SUPPORT@ALTA.CS.DIEBOLD.COM> M:I put 4 spaces

2/4 behind each receipt from locations 800 thru 997 several weeks ago. Three of the spaces have disappeared. Is there a problem in haveing spaces at the end of each receipt? Originally Diebold

3/4 software engineers put $(D0) to tell the printer to line/form feed. This did not seem to work, so we had to add the spaces. I started adding spaces again , but decided to stop, and ask if there

4/4 was a problem with adding spaces at the end of each receipt. Any ideas or suggestions? thanks, Randy Shafer Texas A&M

1/7 F:Steve Swingler <swingler@cs.Diebold.com> S:RE: "BETA CUSTOMER REQUEST: Receipt Question": T:randy-shafer@tamu.edu, "'GOLD_SUPPORT@CS.DIEBOLD.COM'" <GOLD_SU

PPORT@ALTA.CS.DIEBOLD.COM> M:Randy, I

2/7 apologize, but I'm not sure I understand the question. Did spaces disappear from the database, from the receipt, or both? When you say "4 spaces

3/7 blank lines should have been $(0D) rather than $(D0). Steve -Original Message- From: Shafer, Randy [mailto:randy-shafer@tamu.edu] Sent: Tuesday, September 11, 2001 11:52 AM To:

4/7 'GOLD_SUPPORT@CS.DIEBOLD.COM' Subject: "BETA CUSTOMER REQUEST: Receipt Question" I put 4 spaces behind each receipt from locations 800 thru 997 several weeks ago. Three of the spaces have

5/7 disappeared. Is there a problem in haveing spaces at the end of each receipt? Originally Diebold software engineers put $(D0) to tell the printer to line/form feed. This did not seem to work, so

6/7 we had to add the spaces. I started adding spaces again , bux`d3ci0%d.to.st5p$.aOrPp95P43.zt292P{p9.0.xy7qvrvP{t:4P0224wsP9xpq29Pp:.zt2.27rP73Prp14.yrqr48:.P w|P4rrpyP79Pyzss29zt7wy..zt07u9.

7/7 Randy Shafer Texas A&M

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- FAA says no commercial air traffic in U.S. until at least noon EDT tomorrow.

1/7 F:"Shafer, Randy" <randy-shafer@tamu.edu> S:RE: "BETA CUSTOMER REQUEST: Receipt Question": T:'Steve Swingler' <swingler@ALTA.CS.DIEBOLD.COM> M:I'm sorry , 4 additional blank lines after the last

2/7 word of the receipt. You are correct, it was $(0D). Which is not working. The Bank is using a verifone printer, could that be the reason the $(0D) is not working? When I look in the DSCmessages

3/7 table there is one blank line at the end of each receipt. I put 4 blank lines in several weeks ago, so that the receipt would form feed to a GOOD tearoff point. That WAS working. I am receiving

4/7 complaints again about the receipts not form feeding to a GOOD tearoff point. I looked in DSCmessages and 3 of the 4 blank lines are not there. Only one. This is the reason the receipt is not

5/7 form feeding again. I thought maybe someone deleted the blank lines at the end of each receipt for a reason (in DSCmessages table). If not I am going to put them back in. It would be nice to use

6/7 the $(0D) if it worked. I wanted to know if there is a poblem with adding blank lines at the end of each receipt? thanks, Randy -Original Message- From: Steve Swingler [mailto:swingler@cs.diebold.

7/7 com] Sent: Tuesday, September 11,

1/7 F:Steve Swingler <swingler@cs.Diebold.com> S:RE: "BETA CUSTOMER REQ

UEST: Receipt Question": T:"Shafer, Randy" <randy-shafer@tamu.edu> C:"Goldsupport@Cs. Diebold. Com" <goldsupport@ALTA.CS.DIEBOLD.

2/7 COM> M:Randy, I don't know why anyone would remove the lines without your knowledge, and since nobody on this list has responded, I honestly don't believe that we did it. There is no reason that

3/7 I am aware of why you cannot add them back in. Steve -Original Message- From: Shafer, Randy [mailto:randy-shafer@tamu.edu] Sent: Tuesday, September 11, 2001 2:14 PM To: 'Steve Swingler' Subject:

4/7 RE: "BETA CUSTOMER REQUEST: Receipt Question" I'm sorry , 4 additional blank lines after the last word of the receipt. You are correct, it was $(0D). Which is not working. The Bank is using a

5/7 verifone printer, could that be the reason the $(0D) is not working? When I look in the DSCmessages table there is one blank line at the end of each receipt. I put 4 blank lines in several weeks

6/7 ago, so that the receipt would form feed to a GOOD tearoff point. That WAS working. I am receiving complaints again about the receipts not form feeding to a GOOD tearoff point. I looked in

7/7 DSCmessages and 3 of the 4 blank lines

1/7 F:"Erin M. Dwyer" <emtowle@ilstu.edu> S:"BETA CUSTOMER REQUEST: Comtrex Duplicates": S:Comtrex Duplicates: T:"'gold_support@cs.diebold.com'" <gold_support@AL

TA.CS.DIEBOLD.COM> M:This message is

2/7 in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. -Boundary_(ID_hV6kGZqeRYaczbByeSZNVw) Content-type: text/plain;

3/7 charset=iso-8859-1 The attached spreadsheet itemizes 'potential' duplicates. We never screened out the report to exclude those trans that crossed between accounts. The excel spreadsheet is a bit

4/7 confusing but I think it is decipherable. If you need clarification send another email. The 'original' is in access and I can try to come up with another format if need be. Let me know. <<Dining

5/7 Center Dups.xls>> -Boundary_(ID_hV6kGZqeRYaczbByeSZNVw) Content-type: application/octet-stream; name="Dining Center Dups.xls" Content-disposition: attachment; filename="Dining Center Dups.xls" "2001-09-11

6/7 Content-transfer-encoding: base64 0M8R4KGxGuEAAAAAAAAAAAAAAAAAAAAAPgADAP7/CQAGAAAAAAAAAAAAAAABAAAAAQAAAAAAAAAA EAAAAgAAAAEAAAD+////AAAAAAAAAAD/////////////////////////////////////////////

7/7 ///////////////////////////////////////////////////

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Third World Trade Center tower, 47-story building 7, collapses. Details soon.

F:swingler@acm.org S:CNN (page): T:swingler@

PASCAL.WACO.ORG M:- Explosions rock Kabul, Afghanistan, CNN's Nic Robertson reports. Details soon.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- White House spokesman says President Bush did not order strike on Afghanistan.

Details soon.

1/7 F:Bill Swingler <joycarpt@flash.net> S:FW: WORSE THAN PEARL HARBOR!: T:Darlene Swingler <darlenesw@juno.com>, John and Debbie Contoveros <conto@ticnet.com>, John Contoveros <jcontoveros@dts.edu>,

2/7 Joy Howard <joy.howard@midwayisd.org>, Steve Swingler <swingler@ALTA.CS.DIEBOLD.COM> M:-Original Message- From: Grassfire.net [mailto:autosend11@grassfire.net] Sent: Tuesday, September

11, 2001

3/7 2:17 PM To: joycarpt@flash.net Subject: WORSE THAN PEARL HARBOR! Importance: High * * * * * * * * * * * GRASSFIRE.NET URGENT ALERT ON THE TERRORIST ATTACKS <a href=" http://www.grassfire.net/11/pe

4/7 tition.asp?RID=505082 (AOL Users click the line below, all others use the above link: ) <a href="http://www.grassfire.net/11/petition.asp?RID=505082">Click here</a> ">Click here</a> PLEASE

5/7 FORWARD TO YOUR FRIENDS * * * * * * * * * * * Dear Bill, The greatest terrorist attack in the history of this nation is unfolding before our eyes. Two American Airlines hijacked planes have

6/7 struck the World Trade Center. One a Boeing 767 from Boston with 90 crew and passengers and the other from Washington Dulles Airport with 60 passengers. We just witnessed both towers collapse.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Afghanistan opposition claims responsibility for Kabul explosions. Details soon.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- New York City reports at least 78 police officers missing, 200 firefighters presumed dead.

F:swingler@acm.org S:CNN (page): T:swingler@PASCAL.WACO.ORG M:- Bush: "Search is under way" for attackers.