9/11 Pager Messages
2001-09-11
09:07:55
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(9)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are una
2001-09-11
09:07:57
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ble to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:23
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(10)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:25
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(11)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on t
2001-09-11
10:07:27
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he server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:57
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(12)800-733-4822*3....Dave/BD/EM
2001-09-11
11:12:10
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(13)08-10 AM STATS OFFERED 100, HANDLED 95. I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO NO FEEDS IN IEX YET. CARRIE DAUGHTRY IS ESCALATING.
2001-09-11
13:21:11
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(14)Update NONE. Chicago Receivables office
2001-09-11
13:21:13
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has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:26
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ALPHA
(15)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/B
2001-09-11
13:36:28
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abette 800-733-4822*
2001-09-11
13:37:00
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(16)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:44
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(17)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull
2001-09-11
13:40:46
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reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:24
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(18)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:23
Arch
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(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:02
Arch
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(20)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for th
2001-09-11
17:11:04
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eir customer reps. STATUS: Problem has been
2001-09-11
17:11:30
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(21)corrected. C
2001-09-11
17:11:32
Arch
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urrently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:15
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(22)Traf
2001-09-11
17:15:17
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fic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
17:18:34
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(23)09-4PM STAFF OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF HR. NO OTHER FEEDS ARE VISIBLE.
2001-09-11
18:03:33
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(24)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pro
2001-09-11
18:03:35
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blem has been
2001-09-11
18:04:03
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(25)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:42
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(26)Restoral 4232857. P
2001-09-11
19:49:44
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ROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:10
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(27)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM