9/11 Pager Messages
2001-09-11
09:07:48
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(23)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATU
2001-09-11
09:07:50
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S: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:20
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(24)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:16
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(25)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08
2001-09-11
10:07:17
Arch
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:37 CDT Babette/SitMan
2001-09-11
10:07:49
Arch
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(26)800-733-4822*3....Dave/BD/EM
2001-09-11
12:48:58
Arch
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(27)Lisa, Please call Kelly at 303-427-9500 room 307. My internet connection is really really slow today so I would like you to build the IVR CCT's for the two DRS's. Thanks!! -Kelly Swank
2001-09-11
13:21:05
Arch
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(28)Update NON
2001-09-11
13:21:07
Arch
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E. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:14
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(29)Initial
2001-09-11
13:36:16
Arch
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X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:50
Arch
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(30)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:33
Arch
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(31)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches
2001-09-11
13:40:35
Arch
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. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:12
Arch
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(32)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:14
Arch
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(1)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
15:56:27
Arch
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(2)Lisa, give me a call. Thanks Trista 661-8601
2001-09-11
17:10:53
Arch
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(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem
2001-09-11
17:10:54
Arch
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has been
2001-09-11
17:11:24
Arch
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(4)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:09
Arch
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(5)Traffic from Sac4 has been rerouted. Sac4 is closed for this e
2001-09-11
17:15:11
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vening and will resume operation tommorrow morning.
2001-09-11
18:03:24
Arch
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(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for
2001-09-11
18:03:26
Arch
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their customer reps. STATUS: Problem has been
2001-09-11
18:03:54
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(7)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:31
Arch
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(8)Restoral 4232857. PROB: IEX Time
2001-09-11
19:49:33
Arch
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stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:03
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(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM