9/11 Pager Messages
2001-09-11
09:07:29
Arch
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ALPHA
(23)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timi
2001-09-11
09:07:31
Arch
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ALPHA
ng out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:53
Arch
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ALPHA
(24)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:53
Arch
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ALPHA
(2
2001-09-11
10:06:55
Arch
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ALPHA
5)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:16
Arch
[1410867]
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ALPHA
(26)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:54
Arch
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ALPHA
(28)Update NONE. Chicag
2001-09-11
13:20:56
Arch
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ALPHA
o Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:56
Arch
[1410867]
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ALPHA
(29)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Custo
2001-09-11
13:35:58
Arch
[1410867]
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ALPHA
mers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:29
Arch
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ALPHA
(30)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:07
Arch
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ALPHA
(31)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time da
2001-09-11
13:40:09
Arch
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ALPHA
ta to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:29
Arch
[1410867]
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ALPHA
(32)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:59
Arch
[1410867]
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ALPHA
(1)Restoral X4229941. PROB: Web OE - App errors in Short and Long
2001-09-11
15:38:01
Arch
[1410867]
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ALPHA
Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:28
Arch
[1410867]
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ALPHA
(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:51
Arch
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ALPHA
(3)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:32
Arch
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ALPHA
(4)Traffic from Sac4 has been rerou
2001-09-11
17:14:34
Arch
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ALPHA
ted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:49
Arch
[1410867]
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ALPHA
(5)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Ca
2001-09-11
18:02:50
Arch
[1410867]
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ALPHA
using incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:15
Arch
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ALPHA
(6)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX c
2001-09-11
18:03:17
Arch
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ALPHA
hanged by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:07
Arch
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ALPHA
(7)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients ar
2001-09-11
19:49:09
Arch
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e unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:27
Arch
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(8)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM