9/11 Pager Messages
2001-09-11
09:07:14
Arch
[1413828]
B
ALPHA
(14)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:42
Arch
[1413828]
B
ALPHA
(15)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:36
Arch
[1413828]
B
ALPHA
(16)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. Sys
2001-09-11
10:06:38
Arch
[1413828]
B
ALPHA
tem timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:08
Arch
[1413828]
B
ALPHA
(17)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:43
Arch
[1413828]
B
ALPHA
(18)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls
2001-09-11
13:20:44
Arch
[1413828]
B
ALPHA
have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:37
Arch
[1413828]
B
ALPHA
(19)Initial X4229941 12:30 09/11/2001.
2001-09-11
13:35:39
Arch
[1413828]
B
ALPHA
PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:11
Arch
[1413828]
B
ALPHA
(20)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:50
Arch
[1413828]
B
ALPHA
(21)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:20
Arch
[1413828]
B
ALPHA
(22)he changes on Rel. 6 swit
2001-09-11
13:40:22
Arch
[1413828]
B
ALPHA
ches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:42
Arch
[1413828]
B
ALPHA
(23)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott
2001-09-11
15:37:44
Arch
[1413828]
B
ALPHA
/DAS
2001-09-11
17:10:09
Arch
[1413828]
B
ALPHA
(24)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to
2001-09-11
17:10:41
Arch
[1413828]
B
ALPHA
(25)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:24
Arch
[1413828]
B
ALPHA
(26)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will r
2001-09-11
17:14:26
Arch
[1413828]
B
ALPHA
esume operation tommorrow morning.
2001-09-11
18:02:34
Arch
[1413828]
B
ALPHA
(27)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Proble
2001-09-11
18:02:35
Arch
[1413828]
B
ALPHA
m has been
2001-09-11
18:03:04
Arch
[1413828]
B
ALPHA
(28)corrected. All centers on the Aspect Rel.6 ar
2001-09-11
18:03:05
Arch
[1413828]
B
ALPHA
e now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:48:52
Arch
[1413828]
B
ALPHA
(29)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: P
2001-09-11
19:48:53
Arch
[1413828]
B
ALPHA
roblem has bee
2001-09-11
19:49:20
Arch
[1413828]
B
ALPHA
(30)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 1
2001-09-11
19:49:22
Arch
[1413828]
B
ALPHA
8:37cdt....JoeEM