9/11 Pager Messages

"Talley Nathan (|EA LOG 18213432|6F203, POC: BUFFY THOMAS, EXT. 7059, AGENT REPORTS THAT THE GI SCREEN WILL NOT CONNECT. IT IS GETTING A 404 ERROR. Nathan Talley Atlas 5 520 6075

kmcneel@ups.com|9/11/01 7:30 AM Skill(s): 100-125 ASA :04 TOT 70329 SL 96.93AHT 188 ACD 93.6

"Pinto Kai (qcc1|18214134|GAIL EXT 7393 POD 4E602, SYSTEM WILL NOT BOOT INTO WINDOWS, SHE DID GET THE SYSTEM TO A DESKTOP AND THE CARES SYSTEM WILL NOT START, I COULD NOT GET HER IP ADDRESS TO NETOP IN Kai Pinto Technical Support Group Newpo

kmcneel@ups.com|9/11/01 9:35 AM Skill(s): 100-125 ASA :01 TOT 1901 SL 99.79AHT 174 ACD 70.8

"Pinto Kai (qcc1|18215188|RICHARD EXT 7384 POD 4D601, MISSING GREENVILLE CSC LINK IN INTERNET EXPLORER Kai Pinto Technical Support Group Newport News CSC Atlas 520-6235 kpinto@ups.com

"Walker Terrance|18215643|SHARON EXT:7483 POD:4M604 THE TELEPHONE AT THE POD WILL NOT TRANSFER AND NEEDS A NEW PHONE Terrance Walker Technical Support Group (757) 591- 6199 (mailto:)tjwalker@ups.com

"Pinto Kai (qcc1|18216667|ARLINGTON EXT 8653 ROOM 3 AND 4 EXT 4042 IN COMING DEAD, AGENT PICKED UP THE PHONE AND ANNOUNCED HER SELF AND NO ANSWER Kai Pinto Technical Support Group Newport News CSC Atlas 520-6235 kpinto@ups.com

kmcneel@ups.com|9/11/01 12:32 PM Skill(s): 100-125 ASA :01 TOT 10560 SL 99.96AHT 160 ACD 52.4

"Mckeehen Angela|18218771|APRIL, EXT 8704 ,CALLING ON EXT 8652 IN ROOM 116, REPORTS THE CUSTOMERS CANNOT HEAR THE AGENT ON THIS PHONE

"Nguyen Nguyen (|18221696|THERESA, EXT. 7422, POD 4K103 . PHONE EXT. IS 7422. AGENT REPORTS THAT CUSTOMERS CANNOT HEAR THE AGENT. SHE CAN HEAR THEM, BUT THEY CANNOT HEAR THE AGENT. AMP AND HEADSET HAVE BEEN REPLACED. Nguyen Nguyen Newport

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cneel@ups.com|9/11/01 5:35 PM Skill(s): 100-125 ASA :01 TOT 36468 SL 99.99AHT 154 ACD 63.5

"Doug McClanagha|18224011|JAMES EXT 3587 POD 3D604 MOUSE NOT FUNCTIONING

"Doug McClanagha|18224418|ERIC EXT 3637 POD 3M102 TRYING TO PROCESS A GSR A KEEPS GETTING A DB2 ERROR. ACCOUNT # 017X00 FROM A CUSTOMER COUNTER.