9/11 Pager Messages
2001-09-11
07:35:33
Arch
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ALPHA
ISHD1378443 - PredictiveDialer - SITMAN PAGE-Dialer Analysts unable to build todays campaigns. Davox dialer download completed at 5:50am cdt. Dialer A,B
2001-09-11
09:33:53
Arch
[1433251]
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ALPHA
ISHD1378435 - CTI-InternetSuite
2001-09-11
09:33:55
Arch
[1433251]
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ALPHA
- SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting emails. ETC 9am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
09:56:31
Arch
[1433251]
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ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting emails. New ETC 9:30am cdt. - 990099 - 1.800.808.1058 opti
2001-09-11
09:56:33
Arch
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ALPHA
ons 2,1,1
2001-09-11
10:20:42
Arch
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ALPHA
ISHD1378443 - PredictiveDialer - All Clear - SITMAN PAGE-Dialer Analysts able to pu
2001-09-11
10:20:44
Arch
[1433251]
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ALPHA
ll todays campaigns at 7:16am cdt. 1.800.808.1058 options 2,1,1
2001-09-11
10:54:17
Arch
[1433251]
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ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. eMail resubmit 60% complete. Next status 10:30am cdt. - 9
2001-09-11
10:54:19
Arch
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ALPHA
90099 - 1.800.808.1058 options 2,1,1
2001-09-11
12:08:24
Arch
[1433251]
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ALPHA
ISHD1378435 - CTI-InternetSuite - All Cle
2001-09-11
12:08:26
Arch
[1433251]
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ALPHA
ar - SITMAN PAGE-All users able to receive screen pops as of 10:48am cdt. 1.800.808.1058 options 2,1,1
2001-09-11
18:17:30
Arch
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ALPHA
ISHD1380170 - SpeedPay - SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. - 428
2001-09-11
18:27:01
Arch
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ALPHA
Heidi, Speedpay is down. I am covering for Mike and I am not realy sure what was the back out plan. They are planning on puting the speedpay down message when accessing speedpay. Feel free to join the
2001-09-11
18:28:20
Arch
[1433251]
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ALPHA
Heidi, Speedpay is down. I am covering for Mike and I am not realy sure what was the back out plan. They are planning on puting the speedpay down message when accessing speedpay. Feel free to join the
2001-09-11
22:11:41
Arch
[1433251]
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ALPHA
ISHD1380617 - CTI-InternetSuite - SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:07:17
Arch
[1433251]
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ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen
2001-09-11
23:07:19
Arch
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ALPHA
2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:33:47
Arch
[1433251]
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ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recyc
2001-09-11
23:33:48
Arch
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ALPHA
ling the application and resubmitting cases. New ETC 2:30AM CDT
2001-09-11
23:33:50
Arch
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ALPHA
2/02:- 1.800.808.1058 options 2,1,1
2001-09-12
01:42:21
Arch
[1433251]
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ALPHA
ISHD1380617 - CTI-InternetSuite - All Clear - SitMan Page: SITMAN PAGE-All users able to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1
2001-09-12
02:41:51
Arch
[1433251]
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ALPHA
ISHD1380870 - CTI-InternetSuite - SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC - 220022 - 1.800.808.1058 opti