9/11 Pager Messages
2001-09-11
09:07:33
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(16)Initial 4236478 08:04 09/11/
2001-09-11
09:07:35
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2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:01
Arch
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(17)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:08:44
Arch
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(18)Zephyr Hills unable to access CCPS. System timing out.. Please call the Event Management 816-501-6590 to report
2001-09-11
09:08:46
Arch
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any impact to your center...
2001-09-11
10:06:59
Arch
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(19)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored
2001-09-11
10:07:01
Arch
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08:37 CDT Babette/SitMan
2001-09-11
10:07:31
Arch
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(20)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:58
Arch
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(21)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will re
2001-09-11
13:20:59
Arch
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open at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:59
Arch
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(22)Initial X4229
2001-09-11
13:36:01
Arch
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941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:37
Arch
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(23)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:11
Arch
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(24)Update 4232857. PROB: IEX Time stamp iss
2001-09-11
13:40:13
Arch
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ue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:35
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(25)h
2001-09-11
13:40:37
Arch
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e changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:02
Arch
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(26)R
2001-09-11
15:38:04
Arch
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estoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:32
Arch
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(27)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: T
2001-09-11
17:10:34
Arch
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otalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:04
Arch
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(28)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:34
Arch
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(29)Traffic from Sac4 has
2001-09-11
17:14:36
Arch
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been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:54
Arch
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(30)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Proble
2001-09-11
18:02:56
Arch
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m has been
2001-09-11
18:03:18
Arch
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(31)corrected. All centers on the Aspect Re
2001-09-11
18:03:20
Arch
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l.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:10
Arch
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(32)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect
2001-09-11
19:49:12
Arch
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time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:29
Arch
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(1)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM