9/11 Pager Messages

Incident Command Team Update. Nat. Incident Management team has met. Convergys is taking all possible steps necessary to protect safety of employees. Business is proceding normally at call centers

Convergys wide. Updates will be sent out as necessary. Cacey Bowen ...Gavin

Citibank- The Tampa Command Center is experiencing connectivity issues with CMS. Migdalia from Tampa stated that they are losing connection instantaneously. Ticket #249053 has been opened with th

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Help Desk for a Convergys Telecom Tech to resolve the problem. Questions, call the Murray NCC @ 801-736-3505. Thanks, Al

CITIBANK: Issue regarding Tampa Command Center's CMS access has been escalated to the CMS Group. Telecom responded to initial page, and believe the problem

to be located outside of Murray. If there

are any questions, please contact the Murray NCC @ 801-736-3505 ...Gavin

Citibank HD: Connectivity problems that the Citibank Client had been experiencing has not happened again. Data Networks and Murray Telecom could not find any problem on their end. If issue repeats

itself, Citibank will open an internal ticket and then one with us. Neils /CCO