9/11 Pager Messages

|ILS: Case Create #B826607 for FIRST UNION NATIONAL BANK, contract 1029577, P3 |This is an ILS summary notification for case B826607 Event: Case Create #B826607, Priority 3 Event Time: 11 September 2001 04:56:06 Title: *ANS*ESPE: -1/3

C3620 : INTERMITTENT FAILURE OF THE ROUTER Site: FIRST UNION NATIONAL BANK * Contact: KEN SAVILLE * Phone/Email: 704 715 8200 / ken.saville@firstunion.com * Contract: 1029577 Case Owner: LDELEEUW @ +32 2 704 5704 ILS Subscription -2/3

Information: * Subscriber: gdouglas@cisco.com (Contact this person to unsubscribe.) * ILS Event: Create/Close/Reopen * Conditions: Account ID: 10950 * Recipients: gdouglas@epage.ci|640 -3/3

|ILS: Case Close #B764844 for FIRST UNION NATIONAL BANK, contract 1029577, P3 |This is an ILS summary notification for case B764844 Event: Case Close #B764844, Priority 3 Event Time: 11 September 2001 05:14:18 Title: *ANS*ESPE: 3640 - -1/3

CONFIG ISDN LINE IN UK - NEEDS SYNTAX FOR SPID Site: FIRST UNION NATIONAL BANK * Contact: DENNIS OBRIEN * Phone/Email: 804 217 5531 / DOBRIEN@WHEATFIRST.COM * Contract: 1029577 Case Owner: MDADA @ 17133941576 ILS Subscription -2/3

Information: * Subscriber: gdouglas@cisco.com (Contact this person to unsubscribe.) * ILS Event: Create/Close/Reopen * Conditions: Account ID: 10950 * Recipients: gdouglas@epage.c|640 -3/3

|ILS: Case Create #B826734 for FIRST UNION NATIONAL BANK, contract 1029576, P3 |This is an ILS summary notification for case B826734 Event: Case Create #B826734, Priority 3 Event Time: 11 September 2001 05:33:29 Title: *ANS*ESP

E: -1/3

3620/IT REBOOTS EVERY DAY BY ITS SELF. Site: FIRST UNION NATIONAL BANK * Contact: NELSON HERNANDEZ * Phone/Email: 1 800 773 4357 OP 5 / nelson.hernandez@rrd.com * Contract: 1029576 Case Owner: DCOLLIER @ 19044436434 ILS Subscription -2/3

Information: * Subscriber: gdouglas@cisco.com (Contact this person to unsubscribe.) * ILS Event: Create/Close/Reopen * Conditions: Account ID: 10950 * Recipients: gdouglas@epage|640 -3/3

|ILS: Case Close #B817101 for FIRST UNION NATIONAL BANK, contract 1234501, P3 |This is an

ILS summary notification for case B817101 Event: Case Close #B817101, Priority 3 Event Time: 11 September 2001 06:00:35 Title: ICM -- HOW TO -1/3

CROSS REFERENCE A LABEL TO A LABEL SCRIPT. Site: FIRST UNION NATIONAL BANK * Contact: JOE SWEENEY * Phone/Email: 704 590 0464 / joe.sweeny@firstunion.com * Contract: 1234501 Case Owner: JOHND @ 19782755283 ILS Subscription -2/3

Information: * Subscriber: gdouglas@cisco.com (Contact this person to unsubscribe.) * ILS Event: Create/Close/Reopen * Conditions: Contract ID: 1234501 * Recipients: gdouglas@epage.cisco|640 -3/3

kdelair| I talked to Anne, she is fine but understandably frazzled.

kdelair|Team, I am going to an emergency managers meeting in Stanford, Woodla

nd. Please page me if needed or call my cell 522-4953. Thanks!

kdelair|Team, I am going to an emergency managers meeting in Stanford, Woodland. Please page me if needed or call my cell 522-4953. Thanks!

kdelair|Short meeting in Lake Norman now. Thanks.

dblank|I can't get through to anyone in NYC... all phone lines are jammed due to explosion of world trade center. Am trying to get in touch with Buffalo to confirm conference call is cancelled. My cell: 978

-973-2818

kdelair|Meeting in Lake Norman now. Thank you!

smescal|Team, heads up: Peter Makohon is orchestrating an internal conference call at 1pm to discuss security measures for the bank. Will keep you

posted.

kdelair|Last meeting for entire team now. Tx!

|ILS: Case Close #B818896 for FIRST UNION NATIONAL BANK, contract 1029577, P1 |This is an ILS summary notification for case B818896

Event: Case Close #B818896, Priority 1 Event Time: 11 September 2001 11:39:01 Title: *ANS*ESPE: CRASH -1/3

{ROUTER}C3640:UNABLE TO CONTACT OR CONNECT, ROUTER CRASHED. Site: FIRST UNION NATIONAL BANK * Contact: DANNY RISING * Phone/Email: 704 715 8200 / dan.rising@firstunion.com * Contract: 1029577 Case Owner: AGOPALA @ 14085253538 ILS -2/3

Subscription Information: * Subscriber: gdouglas@cisco.com (Contact this person to unsubscribe.) * ILS Event: Create/Close/Reopen * Conditions: Account ID: 10950 * Recipients: |640 -3/3