9/11 Pager Messages

>From: AIW -- pager message: Brokerage Integration: From 21:07 to 23:31 on 9/10/01, customers may have been unable to access account information due to communication problems. Engineers have resolved this issue. TT1003769/ILX#5710/EACO#1609

>From: AIW -- pager message: Brokerage Integration: As of 06:30 on 9/11/01, both the NYSE and NASD markets are closed due to the collision of an a

irliner with the Work Trade Center. A customer communication is being prepared for posting to

Online Brokerage

Tue Sep 11 10:00:24 2001 From: MIRANDJT Brokerage 1/2: As of 7:12 PDT on 7/11 Beta customers are unable to access account information via BIP (banking.wellsfargo.com) and traditional brokerage (invest.wellsfargo

.com).

Tue Sep 11

10:01:24 2001 From: MIRANDJT Brokerage 2/2: Bridgeline in progress @ 877-315-8255 Access 7777771. TT#1004042 EACO#1615

Tue Sep 11 12:47:21 2001 From: MIRANDJT B

rokerage 1/3: As of 10:45 PDT on 9/11 Beta customers are still unable to access brokerage information via BIP (banking.wellsfargo.com) and traditional brokerage (invest.wellsfargo.com).

Tue Sep 11 12:48:15 2001 From: MIRANDJT Brokerage MGMT1/2: As of 8:14 PDT on 9/11 Beta customers are unable to access brokerage information via BIP (banking.wellsfargo.com) and traditional b

rokerage (invest.wellsfargo.com).

Tue Sep 11 12:48:29 2001 From: MIRANDJT Brokerage 1/2: As of 8:14 PDT on 9/11 Beta customers are una

ble to access brokerage information via BIP (banking.wellsfargo.com) and traditional brokerage (invest.wellsfargo.com).

Tue Sep 11 12:48:47 2001 From: MIRANDJT Brokerage 1/2: As of 10:48 PDT on 9/11 Beta customers are unable to access brokerage information via BIP (banking.wellsfargo.com) and traditional brokerage (invest.wellsfargo.com).

Tue Sep 11 12:49:18 2001 From: MIRANDJT Brokerage 2/2: Support teams have placed a notice informing customers that brokerage site is unavailable due to market closure and to call 800-TRADERS for further assistance. TT#1004042

Tue Sep 11 15:41:43 2001 From: MIRANDJT Brokerage Management 1/3: As of 13:30 PDT on 9/11 Beta customers are unable to access brokerage information via BIP (banking.wellsfargo.com)

and traditional brokerage (invest.wellsfargo.com).

Tue Sep 11 15:42:45 2001 From: MIRANDJT Brokerage Management 1/3: As of 13:30 PDT on 9/11 Beta customers are unable to access brokerage information via BIP (banking.wellsfargo.co

m) and traditional brokerage (invest.wellsfargo.com).

Tue Sep 11 18:02:34 2001 From: MIRANDJT Brokerage 2/2: However due to the national crisis ILX support is overwhelmed and we are currently wait

ing for resources to free up. TT#1004042

Tue Sep 11 18:02:21 2001 From: MIRANDJT Brokerage 1/2: As of 16:00 on 7/11 Beta customers are still unable to access account information due to a possible ILX router issue.

Tue Sep 11 18:39:43 2001 From: MIRANDJT Brokerage Update 1/2: As of 14:43 on 7/11Beta customers are now able to access account information via traditional brokerage (invest.wellsfargo.com) and BIP (banking.wellsfar

go.com).

Tue Sep 11 18:40:11 2001 From: MIRANDJT Brokerage Update 2/2: Support teams have resolved issue restoring brokerage account access. TT#1004042