9/11 Pager Messages

2001-09-11
06:44:35
Skytel
[003275684]
B
ALPHA
"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-4845-ATC Helpdesk
2001-09-11
08:06:05
Skytel
[003275684]
B
ALPHA
"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:27:35
Skytel
[003275684]
B
ALPHA
"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:39:35
Skytel
[003275684]
B
ALPHA
Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
08:41:50
Skytel
[003275684]
B
ALPHA
SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:7273588 sears.com Lidia/Helpdesk/512-248-4970-ATC Helpdesk
2001-09-11
09:06:05
Skytel
[003275684]
B
ALPHA
SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to access orders - error 202 no records found. E:PICS Helpdesk Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:28:50
Skytel
[003275684]
B
ALPHA
SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Ab
2001-09-11
10:28:52
Skytel
[003275684]
B
ALPHA
ramson@515-252-7800-3605 Sherry@512-248-7953-ATC Helpdesk
2001-09-11
10:38:35
Skytel
[003275684]
B
ALPHA
Resolution Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09/9:35 I: Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:51:50
Skytel
[003275684]
B
ALPHA
FYI: The College Point facility that take service tech calls has currently close for today.-NCC
2001-09-11
11:34:37
Skytel
[003275684]
B
ALPHA
Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locator down E: sears,com/Shari R: Due to network traffic Helpdesk/Lidia/512-248-4970 -ATC Helpdesk
2001-09-11
11:56:05
Skytel
[003275684]
B
ALPHA
SEV1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E:Jim Kranz Debra 800.573.1219-ATC Helpdesk
2001-09-11
12:26:50
Skytel
[003275684]
B
ALPHA
Resolution-SEV1 8450 Columbus, 8498 Los Angeles, 8636 New Orleans, 8414 Philly, TSYS H084558, 11:15amCST Y resolved TSYS - slow response / down Memory errors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 D
2001-09-11
12:26:52
Skytel
[003275684]
B
ALPHA
avid A. @ 512.248.4974
2001-09-11
12:30:35
Skytel
[003275684]
B
ALPHA
(1 of 2) JR-Greg S. just stopped by. They're having a noon mtg (Greg to advise where) with outbound. Want to ge
2001-09-11
12:30:37
Skytel
[003275684]
B
ALPHA
t read from customers, may just some businesses down. You may want to be there to determine how it might affect inbound. Was
2001-09-11
12:32:05
Skytel
[003275684]
B
ALPHA
(2 of 2) on a call w/ Wyman & mentioned it to him. He thought folks would be ok. It's not for safety, but for lack of work. RB
2001-09-11
12:42:50
Skytel
[003275684]
B
ALPHA
Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link n
2001-09-11
12:42:52
Skytel
[003275684]
B
ALPHA
ot to be able to access transactions Helpdesk Lidia 512-248-4970 -ATC Helpdesk
2001-09-11
12:44:35
Skytel
[003275684]
B
ALPHA
(1 of 2) RESOLUTION SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y ETR=11:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953 -AT
2001-09-11
12:45:35
Skytel
[003275684]
B
ALPHA
(2 of 2) C Helpdesk
2001-09-11
14:33:50
Skytel
[003275684]
B
ALPHA
AS 12 MC 13 TSV 1 RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC
2001-09-11
14:36:37
Skytel
[003275684]
B
ALPHA
Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
14:54:05
Skytel
[003275684]
B
ALPHA
SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk
2001-09-11
14:58:35
Skytel
[003275684]
B
ALPHA
FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC
2001-09-11
15:01:37
Skytel
[003275684]
B
ALPHA
FYI - All
2001-09-11
15:01:39
Skytel
[003275684]
B
ALPHA
Asset Callcenters (outbound collections centers) - closed for remainder of day - due to National Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:08:50
Skytel
[003275684]
B
ALPHA
*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:13:35
Skytel
[003275684]
B
ALPHA
FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdes
2001-09-11
15:13:37
Skytel
[003275684]
B
ALPHA
k(800)573-1219
2001-09-11
15:47:50
Skytel
[003275684]
B
ALPHA
(2 of 2) 48-4967
2001-09-11
15:49:35
Skytel
[003275684]
B
ALPHA
(1 of 2) Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable to access orders - error 202 no records found. R:Obtained verification from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-2
2001-09-11
16:41:50
Skytel
[003275684]
B
ALPHA
Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P
2001-09-11
16:41:52
Skytel
[003275684]
B
ALPHA
ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972
2001-09-11
16:47:50
Skytel
[003275684]
B
ALPHA
SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219
2001-09-11
17:43:05
Skytel
[003275684]
B
ALPHA
AS 12, MC 13, TSV 9, RR 5, PC 22, PD 11, ASP 4, TSP 5, 3P 3, EC 28-NCC
2001-09-11
18:19:35
Skytel
[003275684]
B
ALPHA
SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219
2001-09-11
19:39:35
Skytel
[003275684]
B
ALPHA
(1 of 2) RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again - root cause unknown
2001-09-11
19:39:37
Skytel
[003275684]
B
ALPHA
E: App support determining root cause. DavidV18
2001-09-11
19:41:05
Skytel
[003275684]
B
ALPHA
(2 of 2) 005731219
2001-09-11
20:34:35
Skytel
[003275684]
B
ALPHA
*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701
2001-09-11
21:19:05
Skytel
[003275684]
B
ALPHA
SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701
2001-09-11
21:22:35
Skytel
[003275684]
B
ALPHA
AS 12, MC 12, TSV 7, RR 5, PC 45, PD 10, ASP 4, TSP 4, 3P 3, EC 23-NCC
2001-09-11
22:01:35
Skytel
[003275684]
B
ALPHA
Lisa Valdez requested page indicating for each business group the percentage by which calls were under forecast for 9/11 @ 8pm CT: AS -42%, MC -41%, ASP -44%, TSV -38%, RR -37%, PC -42%, PD -38%, TSP -39%, EC -46%.-NCC
2001-09-11
23:27:35
Skytel
[003275684]
B
ALPHA
"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219
2001-09-12
00:34:35
Skytel
[003275684]
B
ALPHA
SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219
2001-09-12
00:46:20
Skytel
[003275684]
B
ALPHA
SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219