9/11 Pager Messages

2001-09-11
06:44:31
Skytel
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"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-4845-ATC Helpdesk
2001-09-11
08:05:46
Skytel
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"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:27:31
Skytel
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"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:39:01
Skytel
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Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
08:41:31
Skytel
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SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:7273588 sears.com Lidia/Helpdesk/512-248-4970-A
2001-09-11
08:41:33
Skytel
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TC Helpdesk
2001-09-11
09:05:46
Skytel
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SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to access orders - error 202 no records found. E:PICS Helpdesk Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:28:31
Skytel
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SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@51
2001-09-11
10:28:33
Skytel
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5-252-7800-3605 Sherry@512-248-7953-ATC Helpdesk
2001-09-11
10:37:46
Skytel
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Resolution Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09/9:35 I: Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:52:48
Skytel
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FYI: The College Point facility that take service tech calls has currently close for today.-NCC
2001-09-11
11:34:31
Skytel
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Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locato
2001-09-11
11:34:33
Skytel
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r down E: sears,com/Shari R: Due to network traffic Helpdesk/Lidia/512-248-4970 -ATC Helpdesk
2001-09-11
11:42:31
Skytel
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jstep05@sears.com|Conference Call - Immediately|Dial in 888-824-0875 Passcode #157750 Join immediately Jamie
2001-09-11
11:55:46
Skytel
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SEV1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E:Jim Kranz Debra 800.573.1219-ATC Helpdesk
2001-09-11
12:26:33
Skytel
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rors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 David A. @ 512.248.4974
2001-09-11
12:42:31
Skytel
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RESOLUTION SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y ETR=11:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953 -A
2001-09-11
12:42:33
Skytel
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TC Helpdes
2001-09-11
12:43:31
Skytel
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Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link not to be able to access transacti
2001-09-11
12:43:33
Skytel
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ons Helpdesk Lidia 512-248-4970 -ATC Helpdesk
2001-09-11
14:34:46
Skytel
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AS 12 MC 13 TSV 1 RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC
2001-09-11
14:36:01
Skytel
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Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
14:53:46
Skytel
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SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk
2001-09-11
14:56:01
Skytel
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dchri28@sears.com|Des Moines Ticket # H084615|F.Y.I. Des Moines reporting that calls for the Tools Department were disconnecting calls
2001-09-11
14:56:03
Skytel
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and emptying the queue. Issue does not seem to be happening currently, but are monitoring this for the
2001-09-11
14:59:31
Skytel
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FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC
2001-09-11
15:01:31
Skytel
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ALPHA
FYI - All Asset Callcenters (outbound collections centers) - closed for rem
2001-09-11
15:01:33
Skytel
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ainder of day - due to National Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:08:31
Skytel
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*UPDATE* Boise Pega T#H084635 is a duplicate of T#H0846
2001-09-11
15:08:33
Skytel
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06. Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:13:01
Skytel
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FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:17:01
Skytel
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DALBORN@sears.com|fyi - asset clarification|FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:47:33
Skytel
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Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable to access orders - error 202 no records found. R:Obtained veri
2001-09-11
15:47:35
Skytel
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fication from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-248-4967
2001-09-11
16:11:01
Skytel
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DALBORN@sears.com|Site Closures|FYI - Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
16:12:46
Skytel
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DALBORN@sears.com|callcenter closures|FYI - All Asset Callcenters (outbound collections centers) closed for remainder of day - due to National Emergencies - HIGHPOINT open!! - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)57
2001-09-11
16:12:48
Skytel
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3-1219
2001-09-11
16:30:31
Skytel
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FYI...UNIT 7131, JEFFERSON CITY, MO, CLOSED @ 12:00PM CT, PLS DO NOT TRANSFER CALLS TO THIS UNIT-NCC
2001-09-11
16:41:31
Skytel
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ALPHA
Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#51
2001-09-11
16:41:33
Skytel
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2-248-4972
2001-09-11
16:47:31
Skytel
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SEV1 Sea
2001-09-11
16:47:33
Skytel
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rs.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219
2001-09-11
17:12:31
Skytel
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FYI...UNIT 8368, Citrus Heights, Ca. will close @ 3:00PM PT, PLS DO NOT TRANSFER CALLS TO THIS UNIT -NCC
2001-09-11
17:29:46
Skytel
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ALPHA
Unit 8110 St. Ann Mo closed @ 4pm CT. Please do not transfer calls to 8110.-NCC
2001-09-11
17:38:31
Skytel
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Unit #7618 Federal Way, Wa will close @ 4pm PT. Please do not transfer calls to #7618.-NCC
2001-09-11
17:44:01
Skytel
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ALPHA
AS 12, MC 13, TSV 9, RR 5, PC 22, PD 11, ASP 4, TSP 5, 3P 3, EC 28-NCC
2001-09-11
18:19:31
Skytel
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SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219
2001-09-11
18:42:46
Skytel
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Unit #8058 Sacramento Ca will close @ 4pm PT due to insuffieient staffing & mall closed.-NCC
2001-09-11
19:39:31
Skytel
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RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again - root cause unknown E: App support determining root cause. DavidV18005731219
2001-09-11
19:56:46
Skytel
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Mobile Parts Direct & PC Client Care is closing @ 7pm CT.-NCC
2001-09-11
19:58:31
Skytel
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Unit 6908 Dallas Tx is closing @ 7pm CT. Please do not transfer calls to #6908.-NCC
2001-09-11
20:34:31
Skytel
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*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701
2001-09-11
21:18:31
Skytel
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SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701
2001-09-11
21:22:46
Skytel
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AS 12, MC 12, TSV 7, RR 5, PC 45, PD 10, ASP 4, TSP 4, 3P 3, EC 23-NCC
2001-09-11
22:02:32
Skytel
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Lisa Valdez requested page indicating for each business group the percentage by which calls were under forecast for 9/11 @ 8pm CT: AS -42%, MC -41%, ASP -44%, TSV -38%, RR -37%, PC -42%, PD -38%, TSP -39%, EC -4
2001-09-11
22:02:33
Skytel
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6%.-NCC
2001-09-11
23:27:01
Skytel
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"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219
2001-09-12
00:34:02
Skytel
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SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219
2001-09-12
00:45:47
Skytel
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SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working t
2001-09-12
00:45:48
Skytel
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he issue on through tomorrow. The ticket will remain open. DavidV18005731219