9/11 Pager Messages

2001-09-11
06:43:44
Skytel
[005040100]
B
ALPHA
"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-4845-ATC Helpdesk
2001-09-11
08:04:57
Skytel
[005040100]
B
ALPHA
"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:26:57
Skytel
[005040100]
B
ALPHA
"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:38:42
Skytel
[005040100]
B
ALPHA
Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
08:40:44
Skytel
[005040100]
B
ALPHA
SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:7273588 sears.com Lidia/Helpdesk/512-248-4970-ATC Helpdesk
2001-09-11
09:05:42
Skytel
[005040100]
B
ALPHA
SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to access orders - error 202 no records found. E:PICS Helpdesk Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:15:57
Skytel
[005040100]
B
ALPHA
mnola
2001-09-11
10:15:59
Skytel
[005040100]
B
ALPHA
n@sears.com|Phil|Don't know if you'll get this. Everyone has been following this morning's events. Where are you? Mike
2001-09-11
10:27:57
Skytel
[005040100]
B
ALPHA
SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit authorizati
2001-09-11
10:27:59
Skytel
[005040100]
B
ALPHA
on is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953-ATC Helpdesk
2001-09-11
10:37:12
Skytel
[005040100]
B
ALPHA
Resolution Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09/9:35 I: Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
11:01:42
Skytel
[005040100]
B
ST
NUM 941-574-6458
2001-09-11
11:15:12
Skytel
[005040100]
B
ALPHA
PLEASE CALL UNIT 9491 AT 516 535 3120 ASAP IN REGARDS TO COMMUNICATION PROBLEMS
2001-09-11
11:33:42
Skytel
[005040100]
B
ALPHA
Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locator down E: sears,com/Shari R: Due to network tr
2001-09-11
11:33:44
Skytel
[005040100]
B
ALPHA
affic Helpdesk/Lidia/512-248-4970 -ATC Helpdesk
2001-09-11
11:55:14
Skytel
[005040100]
B
ALPHA
SEV1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E
2001-09-11
11:55:16
Skytel
[005040100]
B
ALPHA
:Jim Kranz Debra 800.573.1219-ATC Helpdesk
2001-09-11
12:26:42
Skytel
[005040100]
B
ALPHA
Resolution-SEV1 8450 Columbus, 8498 Los Angeles, 8636 New Orleans, 8414 Philly, TSYS H084558, 11:15amCST Y resolved TSYS - slow response / down Memory errors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 David A. @ 512.248.4974
2001-09-11
12:42:42
Skytel
[005040100]
B
ALPHA
Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link not to be able to access transactions Helpdesk Lidia 512-248-4970 -AT
2001-09-11
12:42:44
Skytel
[005040100]
B
ALPHA
C Helpdesk
2001-09-11
12:44:57
Skytel
[005040100]
B
ALPHA
RESOLUTION SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y ETR=1
2001-09-11
12:44:59
Skytel
[005040100]
B
ALPHA
1:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953 -ATC Helpdes
2001-09-11
13:22:43
Skytel
[005040100]
B
ALPHA
Jim, We are still operational. Customer response is low but calls still flowing.-ps9489r@sears.com
2001-09-11
13:24:57
Skytel
[005040100]
B
ALPHA
Jim, Did not put my name in the la
2001-09-11
13:24:59
Skytel
[005040100]
B
ALPHA
st message. It was me, Joe. Still operational.-ps9489r
2001-09-11
14:00:57
Skytel
[005040100]
B
ALPHA
CENTER OPERATING NORMALLY. NO IMPACT TO OPERATI
2001-09-11
14:00:59
Skytel
[005040100]
B
ALPHA
ONS. CALL VOLUME MINIMUAL. MARK TESTERMAN
2001-09-11
14:35:43
Skytel
[005040100]
B
ALPHA
Greensboro Credit Site & High
2001-09-11
14:35:44
Skytel
[005040100]
B
ALPHA
pointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
14:53:43
Skytel
[005040100]
B
ALPHA
SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:00:43
Skytel
[005040100]
B
ALPHA
FYI - All Asset Callcenters (outbound collections centers) - closed for remainder of day - due to National Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:08:42
Skytel
[005040100]
B
ALPHA
*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:12:58
Skytel
[005040100]
B
ALPHA
FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:46:58
Skytel
[005040100]
B
ALPHA
Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is d
2001-09-11
15:46:59
Skytel
[005040100]
B
ALPHA
own, unable to access orders - error 202 no records found. R:Obtained verification from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-248-4967
2001-09-11
16:40:58
Skytel
[005040100]
B
ALPHA
Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972
2001-09-11
16:46:57
Skytel
[005040100]
B
ALPHA
SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219
2001-09-11
18:18:43
Skytel
[005040100]
B
ALPHA
SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219
2001-09-11
19:38:43
Skytel
[005040100]
B
ALPHA
RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again - root cause unknown E: App support deter
2001-09-11
19:38:44
Skytel
[005040100]
B
ALPHA
mining root cause. DavidV18005731219
2001-09-11
20:33:43
Skytel
[005040100]
B
ALPHA
*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701
2001-09-11
21:17:58
Skytel
[005040100]
B
ALPHA
SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701
2001-09-11
23:25:58
Skytel
[005040100]
B
ALPHA
"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219
2001-09-12
00:33:43
Skytel
[005040100]
B
ALPHA
SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219
2001-09-12
00:45:43
Skytel
[005040100]
B
ALPHA
SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219