9/11 Pager Messages

2001-09-11
06:43:44
Skytel
[005060606]
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ALPHA
"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-4845-ATC Helpdesk
2001-09-11
08:04:59
Skytel
[005060606]
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ALPHA
"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:26:44
Skytel
[005060606]
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ALPHA
"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:37:59
Skytel
[005060606]
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ALPHA
Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
08:40:44
Skytel
[005060606]
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ALPHA
SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:7273588 sears.com Lidia/Helpdesk/512-248-4970-ATC Helpdesk
2001-09-11
09:04:44
Skytel
[005060606]
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ALPHA
SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to acces
2001-09-11
09:04:46
Skytel
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ALPHA
s orders - error 202 no records found. E:PICS Helpdesk Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:27:44
Skytel
[005060606]
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ALPHA
SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953-ATC Helpdesk
2001-09-11
10:36:44
Skytel
[005060606]
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ALPHA
Resolution
2001-09-11
10:36:46
Skytel
[005060606]
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ALPHA
Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09/9:35 I: Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:51:59
Skytel
[005060606]
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ALPHA
FYI: The College Point facility that take service tech calls has currently close for today.-NCC
2001-09-11
11:32:59
Skytel
[005060606]
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ALPHA
Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locator down E: sears,com/Shari R: Due to network traffic Helpdesk/Lidia/512-248-4970 -ATC Helpdesk
2001-09-11
11:41:59
Skytel
[005060606]
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ALPHA
jstep05@sears.com|Conference Call - Immediately|Dial in 888-824-0875 Passcode #157750 Join immediately Jamie
2001-09-11
11:54:44
Skytel
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ALPHA
SE
2001-09-11
11:54:46
Skytel
[005060606]
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ALPHA
V1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E:Jim Kranz Debra 800.573.1219-ATC Helpdesk
2001-09-11
12:25:46
Skytel
[005060606]
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ALPHA
Resolution-SEV1 8450 Columbus, 8498 Los Angeles, 8636 New Orleans, 8414 Philly, TSYS H084558, 11:15amCST Y resolved TSYS - slow response / down Memory errors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 D
2001-09-11
12:25:48
Skytel
[005060606]
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ALPHA
avid A. @ 512.248.4974
2001-09-11
12:41:44
Skytel
[005060606]
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ALPHA
Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link not to be able to acce
2001-09-11
12:41:46
Skytel
[005060606]
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ALPHA
ss transactions Helpdesk Lidia 512-248-4970 -ATC Helpdesk
2001-09-11
12:42:59
Skytel
[005060606]
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ALPHA
(2 of 2) C Helpdesk
2001-09-11
12:43:44
Skytel
[005060606]
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ALPHA
(1 of 2) RESOLUTION SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y ETR=11:00 I: Credit authorization is dow
2001-09-11
12:43:46
Skytel
[005060606]
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ALPHA
n. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953 -AT
2001-09-11
14:31:44
Skytel
[005060606]
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ALPHA
dchri28@sears.com|Des Moines Ticket # H084615|F.Y.I. Des Moines reporting that calls for the Tools Department were disconnecting calls and emptying the queue. Issue does not seem to be happening currently, but are monitoring this for the
2001-09-11
14:33:44
Skytel
[005060606]
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ALPHA
AS 12 MC 13 TSV 1 RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC
2001-09-11
14:35:44
Skytel
[005060606]
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ALPHA
Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
14:52:59
Skytel
[005060606]
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ALPHA
SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk
2001-09-11
14:58:44
Skytel
[005060606]
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ALPHA
FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC
2001-09-11
15:00:44
Skytel
[005060606]
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ALPHA
FYI - All Asset Callc
2001-09-11
15:00:46
Skytel
[005060606]
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ALPHA
enters (outbound collections centers) - closed for remainder of day - due to National Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:04:44
Skytel
[005060606]
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ALPHA
DALBORN@sears.com|callcenter closures|FYI - All Asset Callcenters (outbound collections centers) closed for remainder of day - due to National Emergencies - HIGHPOINT open!! - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:04:46
Skytel
[005060606]
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ALPHA
2001-09-11
15:07:46
Skytel
[005060606]
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ALPHA
*UPDATE* Bo
2001-09-11
15:07:48
Skytel
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ALPHA
ise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:12:44
Skytel
[005060606]
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ALPHA
FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:14:59
Skytel
[005060606]
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ALPHA
DALBORN@sears.com|fyi - asset clarification|FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:29:46
Skytel
[005060606]
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ALPHA
tfeezor@sears.com|Asset Update|FYI: All of the outbound Asset work will be disconti
2001-09-11
15:29:48
Skytel
[005060606]
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ALPHA
nued for the remainder of the day
2001-09-11
15:30:59
Skytel
[005060606]
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ALPHA
tfeezor@sears.com|Asset Update| FYI: All of the outbound Asset work will be discontinued for the remainder of the day
2001-09-11
15:31:59
Skytel
[005060606]
D
ALPHA
tfeezor@sears.com||FYI: All of the outbound Asset work will be discontinued for the remainder of the day
2001-09-11
15:33:44
Skytel
[005060606]
D
ALPHA
DALBORN@sears.com|Site Closures|FYI - Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
15:40:44
Skytel
[005060606]
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ALPHA
tfeezor@sears.com|Travel|call re: travel
2001-09-11
15:46:46
Skytel
[005060606]
D
ALPHA
(1 of 2) Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable to access orders - error 202 no records found. R:Obtained verification from the site PICS is up. No root cause availab
2001-09-11
15:46:48
Skytel
[005060606]
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ALPHA
le. Janie ATCHelpdesk 512-2
2001-09-11
15:48:44
Skytel
[005060606]
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ALPHA
(2 of 2) 48-4967
2001-09-11
16:29:45
Skytel
[005060606]
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ALPHA
FYI...UNIT 7131, JEFFERSON CITY, MO, CLOSED @ 12:00PM CT, PLS DO NOT TRANSFER CALLS TO THIS UNIT-NCC
2001-09-11
16:40:44
Skytel
[005060606]
D
ALPHA
Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972
2001-09-11
16:46:46
Skytel
[005060606]
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ALPHA
SE
2001-09-11
16:46:48
Skytel
[005060606]
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ALPHA
V1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219
2001-09-11
17:11:44
Skytel
[005060606]
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ALPHA
FYI...UNIT 8368, Citrus Heights, Ca. will close @ 3:00PM PT, PLS DO NOT TRANSFER CALLS TO THIS UNIT -NCC
2001-09-11
17:28:46
Skytel
[005060606]
D
ALPHA
Unit 8110 St. Ann Mo closed @ 4pm CT. Please do not transfer calls to 8110.-NCC
2001-09-11
17:37:44
Skytel
[005060606]
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ALPHA
Unit #7618 Federal Way, Wa will close @ 4pm PT. Please do not transfer calls to #7618.-NCC
2001-09-11
17:43:44
Skytel
[005060606]
D
ALPHA
AS 12, MC 13, TSV 9, RR 5, PC 22, PD 11, ASP 4, TSP 5, 3P 3, EC 28-NCC
2001-09-11
18:18:45
Skytel
[005060606]
D
ALPHA
SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219
2001-09-11
18:23:44
Skytel
[005060606]
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ST
NUM 670-736-5919
2001-09-11
18:42:00
Skytel
[005060606]
D
ALPHA
Unit #8058 Sacramento Ca will close @ 4pm PT due to insuffieient staffing & mall closed.-NCC
2001-09-11
19:38:44
Skytel
[005060606]
D
ALPHA
(1 of 2) RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: appli
2001-09-11
19:38:46
Skytel
[005060606]
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ALPHA
cation working again - root cause unknown E: App support determining root cause. DavidV18
2001-09-11
19:40:45
Skytel
[005060606]
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ALPHA
(2 of 2) 005731219
2001-09-11
19:55:45
Skytel
[005060606]
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ALPHA
Mobile Parts Direct & PC Client Care is closing @ 7pm CT.-NCC
2001-09-11
19:57:45
Skytel
[005060606]
D
ALPHA
Unit 6908 Dallas Tx is closing @ 7pm CT. Please do not transfer calls to #6908.-NCC
2001-09-11
20:33:45
Skytel
[005060606]
D
ALPHA
*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701
2001-09-11
21:17:45
Skytel
[005060606]
D
ALPHA
SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701
2001-09-11
21:22:00
Skytel
[005060606]
D
ALPHA
AS 12, MC 12, TSV 7, RR 5, PC 45, PD 10, ASP 4, TSP 4, 3P 3, EC 23-NCC
2001-09-11
22:01:45
Skytel
[005060606]
D
ALPHA
Lisa Valdez requested page indicating for each business group the percentage by which calls were under forecast for 9/11 @ 8pm CT: AS -42%, MC -41%, ASP -44%, TSV -38%, RR -37%, PC -42%, PD -38%, TSP -39%, EC -46%.-NCC
2001-09-11
23:26:00
Skytel
[005060606]
D
ALPHA
"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219
2001-09-12
00:33:45
Skytel
[005060606]
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ALPHA
SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219
2001-09-12
00:45:45
Skytel
[005060606]
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ALPHA
SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219