9/11 Pager Messages

2001-09-11
06:44:44
Skytel
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"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-484.maTC.H%.qdAqk
2001-09-11
08:05:44
Skytel
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"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpde
2001-09-11
08:05:46
Skytel
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sk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:27:44
Skytel
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"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@He
2001-09-11
08:27:46
Skytel
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lpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:39:44
Skytel
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Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
08:41:44
Skytel
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ALPHA
SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:
2001-09-11
08:41:46
Skytel
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7273588 sears.com Lidia/Helpdesk/512-248-4970-ATC Helpdesk
2001-09-11
09:05:59
Skytel
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SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to access orders - error 2
2001-09-11
09:06:01
Skytel
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02 no records found. E:PICS Helpdesk Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:29:16
Skytel
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SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248
2001-09-11
10:29:18
Skytel
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-7953-ATC Helpdesk
2001-09-11
10:37:59
Skytel
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Resolution Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09/9:35 I: Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log
2001-09-11
10:38:01
Skytel
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on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
11:34:44
Skytel
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Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locator down E: sears,com/Shari R: Due to network traffic Helpdesk/Lidia/512-248-4970 -ATC Helpdesk
2001-09-11
11:56:01
Skytel
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SEV1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E:Jim Kranz Debra 800.573.1219-ATC Helpdesk
2001-09-11
12:26:46
Skytel
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Resolution-SEV1 8450 Columbus, 8498 Los Angeles, 8636 New O
2001-09-11
12:26:48
Skytel
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rleans, 8414 Philly, TSYS H084558, 11:15amCST Y resolved TSYS - slow response / down Memory errors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 David A. @ 512.248.4974
2001-09-11
12:43:01
Skytel
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Resolution SEV1 Multiple Si
2001-09-11
12:43:03
Skytel
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tes Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link not to be able to access transactions Helpdesk Lidia 512-248-4970 -ATC Helpdesk
2001-09-11
12:43:44
Skytel
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RESOLUTION SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y
2001-09-11
12:43:46
Skytel
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ETR=11:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953 -ATC Helpdes
2001-09-11
14:35:59
Skytel
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Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per M
2001-09-11
14:36:01
Skytel
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orry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
14:53:46
Skytel
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SEV1 Boise PEGA T#H084635
2001-09-11
14:53:48
Skytel
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1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:01:14
Skytel
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FYI - All Asset Callcenters (outbound collections centers) - closed for remainder of day - due to National Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:08:59
Skytel
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*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:13:46
Skytel
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FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:47:46
Skytel
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Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable to access orders - error 202 no records found. R:Obtained verific
2001-09-11
15:47:48
Skytel
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ation from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-248-4967
2001-09-11
16:41:44
Skytel
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Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972
2001-09-11
16:47:44
Skytel
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SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout defaul
2001-09-11
16:47:46
Skytel
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t on Sears.com E:Sears.com DavidV18005731219
2001-09-11
18:19:44
Skytel
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SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219
2001-09-11
19:39:45
Skytel
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RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again - root cause unknown E: App support determining root cause. DavidV18005731219
2001-09-11
20:34:45
Skytel
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*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701
2001-09-11
21:18:45
Skytel
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SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" "2001-09-11
2001-09-11
21:18:46
Skytel
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I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701
2001-09-11
23:27:00
Skytel
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"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219
2001-09-12
00:34:00
Skytel
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ALPHA
SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219
2001-09-12
00:46:00
Skytel
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SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219