9/11 Pager Messages

2001-09-11
06:43:53
Skytel
[005210183]
B
ALPHA
"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-4845-ATC Helpdesk
2001-09-11
08:05:39
Skytel
[005210183]
B
ALPHA
"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:27:39
Skytel
[005210183]
B
ALPHA
"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Hel
2001-09-11
08:27:40
Skytel
[005210183]
B
ALPHA
pdesk
2001-09-11
08:38:54
Skytel
[005210183]
B
ALPHA
Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
08:41:39
Skytel
[005210183]
B
ALPHA
SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:7273588 sears.com Lidia/Helpdesk/512-248-4970-ATC Helpdesk
2001-09-11
09:05:54
Skytel
[005210183]
B
ALPHA
SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to access orders - error 202 no records found. E:PICS Helpdesk Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
09:42:55
Skytel
[005210183]
B
ALPHA
claquet@sears.com|9.A/7 Days Out Release Bulletin|Attached is the 7 day bulletin for development scheduled to migrate at TSYS on September 19. If there are any questions pl
2001-09-11
09:42:57
Skytel
[005210183]
B
ALPHA
ease contact a Processor Support representative. Tony ------------
2001-09-11
10:27:55
Skytel
[005210183]
B
ALPHA
SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953-ATC Helpdesk
2001-09-11
10:37:24
Skytel
[005210183]
B
ALPHA
Resolution Sev 1 DesMoines
2001-09-11
10:37:26
Skytel
[005210183]
B
ALPHA
AS Blue Vista HO84421 SLI=Y 6:09/9:35 I: Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:52:39
Skytel
[005210183]
B
ALPHA
Please call me. Julie
2001-09-11
11:19:56
Skytel
[005210183]
B
ALPHA
Call Diane when you can 208-424-2950.
2001-09-11
11:33:41
Skytel
[005210183]
B
ALPHA
Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locator down E: sears,com/Shari R: Due to network traffic Helpdesk/Lidia/512-248-4970 -ATC Helpdes
2001-09-11
11:33:42
Skytel
[005210183]
B
ALPHA
k
2001-09-11
11:39:39
Skytel
[005210183]
B
ST
NUM 706-649-4358
2001-09-11
11:55:39
Skytel
[005210183]
B
ALPHA
SEV1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E:Jim Kranz Debra 800.573.1219-ATC Helpdesk
2001-09-11
12:14:54
Skytel
[005210183]
B
ALPHA
Tony, per NCC, can outage happen at 12:30 pm Eastern time? Call me 61464 - Charlene
2001-09-11
12:22:55
Skytel
[005210183]
B
ALPHA
pjakubi@sears.com||Tony| I'm at my desk| 65205| Pat
2001-09-11
12:26:39
Skytel
[005210183]
B
ALPHA
Resolution-SEV1 8450 Columbus, 8498 Los Angeles, 8636 New Orleans, 8414 Philly, TSYS H084558, 11:15amCST Y resolved TSYS - slow response / down Memory errors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 David A. @ 512.248.4974
2001-09-11
12:41:54
Skytel
[005210183]
B
ALPHA
Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link n
2001-09-11
12:41:55
Skytel
[005210183]
B
ALPHA
ot to be able to access transactions Helpdesk Lidia 512-248-4970 -ATC Helpdesk
2001-09-11
12:43:41
Skytel
[005210183]
B
ALPHA
RESOLUTION SEV1 - Des Moines - BOOS (mainfr
2001-09-11
12:43:42
Skytel
[005210183]
B
ALPHA
ame app) Ticket # 84484 8:12/11:00 SLI=Y ETR=11:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953 -ATC Helpdes
2001-09-11
14:35:54
Skytel
[005210183]
B
ALPHA
Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
14:53:56
Skytel
[005210183]
B
ALPHA
SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:00:54
Skytel
[005210183]
B
ALPHA
FYI - All Asset Callcenters (outbound collections centers) - closed for remainder of day - due to Nati
2001-09-11
15:00:56
Skytel
[005210183]
B
ALPHA
onal Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:08:54
Skytel
[005210183]
B
ALPHA
*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:13:39
Skytel
[005210183]
B
ALPHA
FYI - ASSET CLARIFICATION All asset work discontinued for remainder of
2001-09-11
15:13:41
Skytel
[005210183]
B
ALPHA
day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:47:39
Skytel
[005210183]
B
ALPHA
Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable
2001-09-11
15:47:41
Skytel
[005210183]
B
ALPHA
to access orders - error 202 no records found. R:Obtained verification from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-248-4967
2001-09-11
16:41:39
Skytel
[005210183]
B
ALPHA
Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972
2001-09-11
16:47:39
Skytel
[005210183]
B
ALPHA
SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219
2001-09-11
18:18:54
Skytel
[005210183]
B
ALPHA
SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219
2001-09-11
19:38:54
Skytel
[005210183]
B
ALPHA
RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again - root cause unknown E: App support determining root cause. DavidV18005731219
2001-09-11
20:33:54
Skytel
[005210183]
B
ALPHA
*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701
2001-09-11
21:18:39
Skytel
[005210183]
B
ALPHA
SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" I:Issue may reside with Mapquest.Ecommerce group will continuing
2001-09-11
21:18:41
Skytel
[005210183]
B
ALPHA
to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701
2001-09-11
23:26:39
Skytel
[005210183]
B
ALPHA
"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219
2001-09-12
00:33:39
Skytel
[005210183]
B
ALPHA
SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219
2001-09-12
00:45:39
Skytel
[005210183]
B
ALPHA
SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219