9/11 Pager Messages

h everything that is happening in Washington and New York NCD

NCD DISASTER: At this time we are brining the customer service centers

back online. Incomming CSR's are being asked to follow their scheduels. NCD/CW

NCD UPDATE: BU ABA PROD AHT --- ---- ---- ----- CL 45% 58% 87

% CN 35% 62% 92% S&R 18% 77% 84% SB 68% 62% 90% TM 77% 52% 107% NCD/CW

NCD UPDATE: BU ABA PROD AHT --- ---- ---- ----- CL 72% 66% 84% CN 35% 74% 92% S&R 65% 76% 84% SB 81% 66% 90% TM 81% 57% 104% NCD/Ameer

NCD UPDATE: BU ABA PROD AHT --- ---- ---- ----- CL 74% 66% 86% CN 33% 74% 93% S&R 62% 78% 84% SB 80% 69% 90% TM 68% 68% 101% NCD/Ameer