9/11 Pager Messages

2001-09-11
06:44:40
Skytel
[007035485]
D
ALPHA
"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-4845-ATC Helpdesk
2001-09-11
08:05:40
Skytel
[007035485]
D
ALPHA
"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:27:40
Skytel
[007035485]
D
ALPHA
"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:39:40
Skytel
[007035485]
D
ALPHA
Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
08:41:40
Skytel
[007035485]
D
ALPHA
SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:7273588 sears.com Lidia/Helpdesk/512-248-4970-ATC Helpdesk
2001-09-11
09:05:55
Skytel
[007035485]
D
ALPHA
SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to ac
2001-09-11
09:05:57
Skytel
[007035485]
D
ALPHA
cess orders - error 202 no records found. E:PICS Helpdesk Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:26:41
Skytel
[007035485]
D
ALPHA
547-1609
2001-09-11
10:28:40
Skytel
[007035485]
D
ALPHA
SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953-ATC Helpdesk
2001-09-11
10:31:10
Skytel
[007035485]
D
ALPHA
(1 of 2) Just after talking to you there was an explosion at the Pentagon. Either plane or helicopter suspected to have caused it. Part of 1 tower collapsed. FAA locked down all flights in U
2001-09-11
10:31:12
Skytel
[007035485]
D
ALPHA
S unconfirmed report of another plane hijacked.
2001-09-11
10:32:40
Skytel
[007035485]
D
ALPHA
(2 of 2) 6 bldgs evacuated in Chicago, including Sears tower. Call if you want more update. S.S.
2001-09-11
10:33:11
Skytel
[007035485]
D
ALPHA
Both towers just collapsed. S.S.
2001-09-11
10:37:40
Skytel
[007035485]
D
ALPHA
Both planes that crashed were hijacked. S.S.
2001-09-11
10:39:25
Skytel
[007035485]
D
ALPHA
Resolution Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09/9:35 I:
2001-09-11
10:39:27
Skytel
[007035485]
D
ALPHA
Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
11:03:57
Skytel
[007035485]
D
ALPHA
Plane crash at Camp Dav
2001-09-11
11:03:59
Skytel
[007035485]
D
ALPHA
id and in Pennsylvania now. S.S.
2001-09-11
11:06:42
Skytel
[007035485]
D
ALPHA
Give me a call when you get a chance. S.S.
2001-09-11
11:07:57
Skytel
[007035485]
D
ALPHA
Portion of the pentagon just collapsed.
2001-09-11
11:12:41
Skytel
[007035485]
D
ALPHA
DEM front for Liberation of Palestine claims responsibility. Are you leaving early today? AA Flt from Bos to LA was one flight. This has
2001-09-11
11:12:42
Skytel
[007035485]
D
ALPHA
been a news report from scoop herriman. S.S.
2001-09-11
11:34:41
Skytel
[007035485]
D
ALPHA
Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locator down E: sears,com/Shari R: Due to network traffic Helpdesk/Lidia/512-248-4970 -ATC Helpdesk
2001-09-11
11:54:42
Skytel
[007035485]
D
ALPHA
547-1609
2001-09-11
11:55:55
Skytel
[007035485]
D
ALPHA
SEV1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E:Jim Kranz Debra 800.573.1219-ATC Helpdesk
2001-09-11
12:01:41
Skytel
[007035485]
D
ALPHA
INIT VNC ALERT VNCSCH PMR#:16604901 ACCT:VOICE NETEVENT ITEM:SWX OCCR'D:09/11 10:50 ETR:09/11 00:00 NET EVENT MASTER TICKET MAJOR NETWORK CONGESTION IN NEW YORK/WASH DC AREA DUE TO RECENT EVENTS...MARK B
2001-09-11
12:21:41
Skytel
[007035485]
D
ALPHA
CLOS VNC ALERT VNCSCH PMR#:16604136 ACCT:VOICE SMGSVOC ITEM:800-732-7747 OCCR'D:09/11 09:58 ACT:09/11 10:38 MH SMG0350 COLUMBUS OH RNA ON TFN SITE NOW RECIEVING INCOMMING CALL, REBOOTED IVR..JC
2001-09-11
12:26:40
Skytel
[007035485]
D
ALPHA
Resolution-SEV1 8450 Columbus, 8498 Los Angeles, 8636 New Orleans, 8414 Philly, TSYS H084558, 11:15amCST Y resolved TSYS - slow response / down Memory errors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 David A. @ 512.248.
2001-09-11
12:26:42
Skytel
[007035485]
D
ALPHA
4974
2001-09-11
12:42:57
Skytel
[007035485]
D
ALPHA
Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link not to
2001-09-11
12:42:59
Skytel
[007035485]
D
ALPHA
be able to access transactions Helpdesk Lidia 512-248-4970 -ATC Helpdesk
2001-09-11
12:43:57
Skytel
[007035485]
D
ALPHA
(1 of 2) RESOLUTION SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y ETR=11:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-
2001-09-11
12:43:59
Skytel
[007035485]
D
ALPHA
7800-3605 Sherry@512-248-7953 -AT
2001-09-11
12:45:55
Skytel
[007035485]
D
ALPHA
(2 of 2) C Helpdesk
2001-09-11
14:05:56
Skytel
[007035485]
D
ALPHA
I'm home. Call if you need to. Leaving at 2:00 to get Ashley. Let me know if you are coming home early so I know. S.S.
2001-09-11
14:34:41
Skytel
[007035485]
D
ALPHA
AS 12 MC 13 TSV 1 RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC
2001-09-11
14:35:56
Skytel
[007035485]
D
ALPHA
Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
14:53:43
Skytel
[007035485]
D
ALPHA
SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk
2001-09-11
14:58:56
Skytel
[007035485]
D
ALPHA
FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC
2001-09-11
15:01:12
Skytel
[007035485]
D
ALPHA
FYI - All Asset Callcenters (outbound collections centers) - closed for remainder of day - due to National Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:07:56
Skytel
[007035485]
D
ALPHA
discussing tn3270 wth gina will be back at my dsk in a few minutes. jim
2001-09-11
15:09:56
Skytel
[007035485]
D
ALPHA
*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1
2001-09-11
15:09:57
Skytel
[007035485]
D
ALPHA
219-ATC Helpdesk
2001-09-11
15:13:41
Skytel
[007035485]
D
ALPHA
FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:47:41
Skytel
[007035485]
D
ALPHA
(2 of 2) 48-4967
2001-09-11
15:47:42
Skytel
[007035485]
D
ALPHA
2001-09-11
15:49:41
Skytel
[007035485]
D
ALPHA
(1 of 2) Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unab
2001-09-11
15:49:42
Skytel
[007035485]
D
ALPHA
le to access orders - error 202 no records found. R:Obtained verification from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-2
2001-09-11
16:41:56
Skytel
[007035485]
D
ALPHA
Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972
2001-09-11
16:45:56
Skytel
[007035485]
D
ALPHA
kgoldmn@us.ibm.com|16599093 ,sm8888, Close, MASTER, dealer registers offline for plu problem was resolved yesterday around 4:30pm est...npos resolved bad file situation,800/827-1225|
2001-09-11
16:47:41
Skytel
[007035485]
D
ALPHA
SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219
2001-09-11
17:25:41
Skytel
[007035485]
D
ALPHA
WTC Bldg no. 7 just collapsed after being on fire for quite some time. Also, I just saw an note saying that all theme parks were shut down. That must be what they misunderstood. S.S.
2001-09-11
17:43:43
Skytel
[007035485]
D
ALPHA
AS 12, MC 13, TSV 9, RR 5, PC 22, PD 11, ASP 4, TSP 5, 3P 3
2001-09-11
17:43:44
Skytel
[007035485]
D
ALPHA
, EC 28-NCC
2001-09-11
18:19:41
Skytel
[007035485]
D
ALPHA
SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219
2001-09-11
18:54:43
Skytel
[007035485]
D
ALPHA
Pls. call before you leave or on your way home. Thanks. S.S.
2001-09-11
18:59:56
Skytel
[007035485]
D
ALPHA
going to chili for a beer.
2001-09-11
19:18:41
Skytel
[007035485]
D
ALPHA
I don't mind if you go have a beer. The atty. gen. is making a statement now. Call when you are on your way home. Don't pull into the driveway. S.S.
2001-09-11
19:39:41
Skytel
[007035485]
D
ALPHA
(1 of 2) RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again - root cause unknown E: App support determining root cause. Davi
2001-09-11
19:39:43
Skytel
[007035485]
D
ALPHA
dV18
2001-09-11
19:41:41
Skytel
[007035485]
D
ALPHA
(2 of 2) 005731219
2001-09-11
20:34:41
Skytel
[007035485]
D
ALPHA
*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701
2001-09-11
21:18:41
Skytel
[007035485]
D
ALPHA
SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701
2001-09-11
21:22:41
Skytel
[007035485]
D
ALPHA
AS 12, MC 12, TSV 7, RR 5, PC 45, PD 10, ASP 4, TSP 4, 3P 3, EC 23-NCC
2001-09-11
22:01:56
Skytel
[007035485]
D
ALPHA
Lisa Valdez requested page indicating for each business group the percentage by which calls were under forecast for 9/11 @ 8pm CT: AS -42%, MC -41%, ASP -44%, TSV -38%, RR -37%, PC -42%, PD -38%, TSP -39%, EC -46%.-NCC
2001-09-11
22:44:41
Skytel
[007035485]
D
ALPHA
i would care!
2001-09-11
23:26:56
Skytel
[007035485]
D
ALPHA
"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219
2001-09-11
23:39:41
Skytel
[007035485]
D
ALPHA
you cannot get the information you are looking for!!!
2001-09-11
23:41:56
Skytel
[007035485]
D
ALPHA
plase rain on my parade!!!
2001-09-11
23:43:41
Skytel
[007035485]
D
ALPHA
FWD: plase rain on my parade!!!
2001-09-11
23:45:41
Skytel
[007035485]
D
ALPHA
waht if i were to tell you....
2001-09-11
23:49:41
Skytel
[007035485]
D
ALPHA
you need a 2 way papger.
2001-09-11
23:51:41
Skytel
[007035485]
D
ALPHA
it's no fun!! no sexualuity!!
2001-09-12
00:05:41
Skytel
[007035485]
D
ALPHA
547-1609
2001-09-12
00:28:41
Skytel
[007035485]
D
ALPHA
547-1609
2001-09-12
00:34:41
Skytel
[007035485]
D
ALPHA
SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219
2001-09-12
00:41:56
Skytel
[007035485]
D
ALPHA
I've paged you twice before this one. If I don't hear from you soon, should I assume you aren't coming home?
2001-09-12
00:45:56
Skytel
[007035485]
D
ALPHA
SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219
2001-09-12
00:52:41
Skytel
[007035485]
D
ALPHA
547-1609
2001-09-12
00:53:41
Skytel
[007035485]
D
ALPHA
Why aren't you calling me? This is not funny.
2001-09-12
01:00:41
Skytel
[007035485]
D
ALPHA
If I don't hear from you in 2 minutes I am going to call hospitals and the police. I am serious. I am worried.
2001-09-12
01:12:41
Skytel
[007035485]
D
ALPHA
I have called the state police and I am leaving the house in 5 minutes to look for you. Call me if you are ok.
2001-09-12
01:22:56
Skytel
[007035485]
D
ALPHA
540-8480