9/11 Pager Messages

2001-09-11
06:43:59
Skytel
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"Initial" Sev1 Cleveland NPS #HO84418 5:30am I: NPS is down,Host 36 E: Pem Primary Jeff@Helpdesk 1-512-248-4845-ATC Helpdesk
2001-09-11
08:04:59
Skytel
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"Resolved" Sev1 Cleveland NPS #HO84418 I: NPS is down R: Batch job went down E: NPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:26:44
Skytel
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"Correction/Resolved" Sev1 Cleveland NAPS #HO84418 I: NAPS is down R: Batch job went down E: NAPS Support team Jeff@Helpdesk 1-512-248-4845 -ATC Helpdesk
2001-09-11
08:38:44
Skytel
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Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:09 ETA=NA I: Cannot log onto Blue Vista passwords invalid E: Sigma Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
08:41:44
Skytel
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SEV1 DesMoines/sears.com Tk # 84434 7:00 I: store locator is down E:7273588 sears.com Lidia/Helpdesk/512-248-4970-ATC Helpdesk
2001-09-11
09:05:44
Skytel
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SEV1 DesMoines as PICS H0864464 SLI=Y ETA=Na 7:44 I:Pics is down, unable to access orders - error 202 no records found. E:PICS Helpdesk Jan
2001-09-11
09:05:46
Skytel
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ie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:27:44
Skytel
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SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/ SLI=Y ETR=None I: Credit au
2001-09-11
10:27:46
Skytel
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thorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953-ATC Helpdesk
2001-09-11
10:37:14
Skytel
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Resolution Sev 1 DesMoines AS Blue Vista HO84421 SLI=Y 6:
2001-09-11
10:37:16
Skytel
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09/9:35 I: Cannot log onto Blue Vista R: Per Sigma no root cause all users need to change their passwords when they log on. Janie ATCHelpdesk 512-248-4967-ATC Helpdesk
2001-09-11
10:51:46
Skytel
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FYI: The College Point fa
2001-09-11
10:51:48
Skytel
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cility that take service tech calls has currently close for today.-NCC
2001-09-11
11:33:59
Skytel
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Resolution Sev1 DesMoines Tk 84434 7:00/10:00 I:Store locator down E: sears,com/Shari R: Due to network traffic Helpdesk/Lidia/512-248-4970 -ATC Helpdesk
2001-09-11
11:55:14
Skytel
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SEV1 Multiple Sites Link T#H084559 10:48/ SLI=Y I:Link/CASS system is down. E:Jim Kranz Debra 800.573.1219-ATC Helpdesk
2001-09-11
12:26:44
Skytel
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Resolution-SEV1 8450 Columbus, 8498 Los Angeles, 8636 New Orleans, 8414 Philly, TSYS H084558, 11:15amCST Y resolved TSYS - slow response / down Memory errors in TSYS - Tsys Helpdesk cleared errors Netman Tkt#871915 David A. @ 512.248.4974
2001-09-11
12:41:59
Skytel
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Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: C
2001-09-11
12:42:01
Skytel
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harge back process is locking up the database causing link not to be able to access transactions Helpdesk Lidia 512-248-4970 -ATC Helpdesk
2001-09-11
12:43:44
Skytel
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(1 of 2) RESOLUTION SEV1 - Des Moines - BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y ETR=11:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherr
2001-09-11
12:43:46
Skytel
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y@512-248-7953 -AT
2001-09-11
12:45:44
Skytel
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(2 of 2) C Helpdesk
2001-09-11
14:09:44
Skytel
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512-248-4879
2001-09-11
14:31:44
Skytel
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dchri28@sears.com|Des Moines Ticket # H084615|F.Y.I. Des Moin
2001-09-11
14:31:46
Skytel
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es reporting that calls for the Tools Department were disconnecting calls and emptying the queue. Issue does not seem to be happening currently, but are monitoring this for the
2001-09-11
14:33:44
Skytel
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AS 12 MC 13 TSV 1 RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC
2001-09-11
14:35:46
Skytel
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Greensboro Credit Site & Highpointe, NC - closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
14:53:44
Skytel
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SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk
2001-09-11
14:57:59
Skytel
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FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC
2001-09-11
15:00:44
Skytel
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FYI - All Asset Callcenters (outbound collections centers) - closed for rem
2001-09-11
15:00:46
Skytel
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ainder of day - due to National Emergencies - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:04:44
Skytel
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DALBORN@sears.com|callcenter closures|FYI - All Asset Callcenters (outbound collections centers) closed for remainder of day - due to National Emergencies - HIGHPOINT open!! - Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219
2001-09-11
15:08:44
Skytel
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*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk
2001-09-11
15:12:59
Skytel
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FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:15:44
Skytel
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DALBORN@sears.com|fyi - asset clarification|FYI - ASSET CLARIFICATION All asset work discontinued for remainder of day - as a courtesy to our customers. DavidA/Helpdesk(800)573-1219
2001-09-11
15:32:46
Skytel
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DALBORN@sears.com|Site Closures|FYI - Greensboro Credit Site & Highpointe, NC -
2001-09-11
15:32:48
Skytel
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closed for remainder of day - due to National Emergencies - per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219
2001-09-11
15:46:59
Skytel
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(1 of 2) Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable to access orders - error 202 no records found. R:Obtained verification from the site PICS is up. No root cause available.
2001-09-11
15:47:01
Skytel
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Janie ATCHelpdesk 512-2
2001-09-11
15:48:44
Skytel
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(2 of 2) 48-4967
2001-09-11
16:40:59
Skytel
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Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972
2001-09-11
16:46:59
Skytel
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SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219
2001-09-11
17:43:00
Skytel
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AS 12, MC 13, TSV 9, RR 5, PC 22, PD 11, ASP 4, TSP 5, 3P 3, EC 28-NCC
2001-09-11
18:18:45
Skytel
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SEV1 Sears.com H084685 4:40p "Update" Sears.com is still working the issue. No etr DavidV18005731219
2001-09-11
19:38:45
Skytel
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(1 of 2) RESOLUTION SEV1, Sears.co
2001-09-11
19:38:47
Skytel
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m, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again - root cause unknown E: App support determining root cause. DavidV18
2001-09-11
19:40:45
Skytel
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(2 of 2) 005731219
2001-09-11
20:33:45
Skytel
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*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701
2001-09-11
21:18:00
Skytel
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SEV1 Desmoines Sears.com tk#H084434 8:14p "Update" I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701
2001-09-11
21:22:00
Skytel
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AS 12, MC 12, TSV 7, RR 5, PC 45, PD 10, ASP 4, TSP 4, 3P 3, EC 23-NCC
2001-09-11
22:01:45
Skytel
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Lisa Valdez requested page indicating for each business group the percentage by which calls were under forecast for 9/11 @ 8pm CT: AS -42%, MC -41%, ASP -44%, TSV -38%, RR -37%, PC -42%, PD -38%, TSP -39%, EC -46%.-NCC
2001-09-11
23:26:00
Skytel
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"FYI" DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219
2001-09-12
00:33:45
Skytel
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SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219
2001-09-12
00:45:45
Skytel
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SEV1 DesMoines "Update" Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219