9/11 Pager Messages

2001-09-11
09:07:46
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(32)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822
2001-09-11
09:07:48
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*3. NXTU
2001-09-11
09:08:20
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(1)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:14
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(2)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounc
2001-09-11
10:07:16
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ed to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:48
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(3)800-733-4822*3....Dave/BD/EM
2001-09-11
10:40:44
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(4)SPRINT Quote Now.$$---------------$$.FON 21.64
2001-09-11
10:40:45
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Unch.PCS 23.49 Unch.WCOM 12.92 Unch.*******************.(c)2001 DATACAST(R).
2001-09-11
11:00:53
Arch
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(5)ROC Event Initial SEV 2 PROBLEM: Due to overwhelming traffic to Operator Service. JVL/OPS has been busied out as well as 1 span of every ITTO TG in PHX and LEN. IMPACT:
2001-09-11
11:00:55
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Actions have been performed
2001-09-11
11:00:57
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(6)in response to excessive traffic to operator services. Call completion time has been delayed. STATUS: We are controlling traffic into the operator services platform. ETR: UNKNOWN TICKET: None /ESOC
2001-09-11
11:47:02
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(7)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and
2001-09-11
11:47:04
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PHX. IMPACT: Call
2001-09-11
11:47:06
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(8)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
12:10:32
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(9)FYI...........MD Relay has declared a state of emergency. The center will close at 1130cst and will reopen tomorrow 9/12 at 0530cst.
2001-09-11
12:31:20
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(10)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
12:31:24
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(11)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
13:21:05
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(12)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:12
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(13)Initial X4
2001-09-11
13:36:14
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229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:46
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(14)3. NXTUPD: 14:30 9/11/
2001-09-11
13:36:48
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2001...Ryan/jb/em
2001-09-11
13:40:31
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(15)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Asp
2001-09-11
13:40:33
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ect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:11
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(16)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:29:29
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(17)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC
2001-09-11
14:29:31
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(18)TICKET: UNKNOWN /ESOCC
2001-09-11
15:38:12
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(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms.
2001-09-11
15:38:14
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IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:49
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(20)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports
2001-09-11
17:10:51
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for their customer reps. STATUS: Problem has been
2001-09-11
17:11:23
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(21)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:09
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(22)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow m
2001-09-11
17:15:11
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orning.
2001-09-11
18:03:20
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(23)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are un
2001-09-11
18:03:22
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able to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:52
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(24)corrected. All centers on the Asp
2001-09-11
18:03:54
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ect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:31
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(25)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are
2001-09-11
19:49:33
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unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:03
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(26)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM