9/11 Pager Messages

2001-09-11
03:28:40
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Sima Yazdani|Fwd: Project milestones communication proposal |--=====================_3960905==_ Content-Type: multipart/alternative; boundary="=====================_3960935==_.ALT" --=====================_3960935==_.ALT Content-Type: -1/2
2001-09-11
03:28:42
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text/plain; charset="us-ascii"; format=flowed > |282 -2/2
2001-09-11
03:55:05
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Sima Yazdani|Fwd: Project milestones communication proposal-attach .mpp |--=====================_5836222==_ Content-Type: multipart/alternative; boundary="=====================_5836252==_.ALT" --==============
2001-09-11
03:55:06
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=======_5836252==_.ALT -1/2
2001-09-11
03:55:08
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Content-Type: text/plain; charset="us-ascii"; format=flowed > |294 -2/2
2001-09-11
06:24:38
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|NETWORK-P1 NOTICE #4243506 |Mexicocity-gw is down impacting mexico city feild sales office call managers. Minimum business impact due to time of day. Support is investigating. OUTAGE START: 11 Sep 03:14 PT NO ETU. Ops 408-527-0007 |232
2001-09-11
06:53:21
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|NETWORK-P1 UPDATE #4243506 |Mexicocity-gw is down impacting FSO call managers. No impact due to time of day. Support investigating power outage. Next update at 05:30 PT. OUTAGE START: 11 Sep 03:14 PT NO ETU. Ops 408-527-0007 |226
2001-09-11
07:29:07
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|NETWORK-P1 CLOSE PENDING #4243506 |Mexicocity-gw and FSO call managers are up. No impact due to time of day. Service was restored once power came up. OUTAGE START: 11 Sep 03:14 PT END: 11 Sep 04:25 PT Ops 408-527-0007 |219
2001-09-11
09:33:04
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|CCO-P1 NOTICE #4243775 |sendmail down on cco-sj-1. Minimal impact due to load balancing on cco-sj-2 and -3. Support investigating. OUTAGE START: 11 Sep 06:19 PT NO ETU. Ops 408.527.0007 |187
2001-09-11
09:40:23
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|ERP-P1 NOTICE #4243807 |SJPROD down. ERP production db unable to accept new connections and impacting access to Status Agent
2001-09-11
09:40:25
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. Support escalation in progress. OUTAGE START: 11 Sep 6:33 PT NO ETU. Ops 408.527.0007 |213
2001-09-11
10:08:18
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|ERP-P1 UPDATE/CLOSE PENDING #4243807 |SJPROD db instance on host high was hung and is now up. ERP production db is
2001-09-11
10:08:19
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now able to accept new connections. Status Agent is also available. ERP_dba's restarted instance to restore service. -1/2
2001-09-11
10:08:31
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OUTAGE START: 11 Sep 6:33 PT END: 11 Sep 7:00 PT Ops 408.527.0007 |299 -2/2
2001-09-11
10:08:38
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|CCO-P1 UPDATE #4243775 |cco-sj-1 not res
2001-09-11
10:08:40
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ponding. Support removing host from service to allow apps availibility on cco-sj-2 and -3. OUTAGE START: 11 Sep 06:19 PT NO ETU. Ops 408.527.0007 |187
2001-09-11
10:50:00
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blittlet|cdc arch/infr mtg: dial in nbr for today, 9/11, has changed. pls call 866-902-7863, id #953304. thx,
2001-09-11
10:50:02
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beth x75577
2001-09-11
10:56:36
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mimatthe|I have that meeting with Brad Boston. Will not be able to attend todays 8:00 meeting. Mike
2001-09-11
11:29:08
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|CCO-P1 CLOSE PENDING #4243775 |cco-sj-1 has been bro
2001-09-11
11:29:09
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ught back in to service. Support continues to investigate cause of outage. OUTAGE START: 11 Sep 06:19 PT END: 11 Sep 08:00 PT Ops 408.527.0007 |196
2001-09-11
11:45:45
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|VOICE-P1 NOTICE #4244044 |No calls able to go through to EMEA due to high lo
2001-09-11
11:45:47
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ad on national and international circuits. Voiceservices investigating. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |202
2001-09-11
11:58:43
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"Keith Koo"|The Sr Staff mtg for today has been cancelled |Team, Due to today's events. Lance's Sr Staff meeting has been cancelled.|132
2001-09-11
12:06:06
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|POWER STATUS : No stage alerts at this time ||46
2001-09-11
13:04:15
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"Burleigh, Pat"|POSTPONED: Lance Perry's Manager Off-Site - Wednesday, September 12 | |86
2001-09-11
13:26:14
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|VOICE-P1 UPDATE #4244044 |Calls to EMEA intermittent due to high load on national and international circuits. Voiceservices continuing to investigate. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |205
2001-09-11
13:45:07
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keryan|Krista's staff meet
2001-09-11
13:45:09
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ing has been cancelled and rescheduled for next week 9/18 @ 3 PT
2001-09-11
14:19:54
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|NETWORK-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network availability. SJ LAN support investigating issues with Code Red filters
2001-09-11
14:19:55
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being removed. OUTAGE START: 11 Sep -1/2
2001-09-11
14:20:16
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11:05 PT NO ETU. Ops 408.527.0007 |268 -2/2
2001-09-11
14:22:55
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|VOICE-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network and IP phone availability. SJ LAN support investigating issues with Code Red filters. OUTAGE START: 11 Sep -1/2
2001-09-11
14:23:05
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11:05 PT NO ETU. Ops 408.527.0007 |265 -2/2
2001-09-11
14:30:20
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|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11
2001-09-11
14:30:22
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:21 PT NO ETU. Ops 408.527.0007 |169
2001-09-11
14:31:12
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|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. Voice Services investigating. Next update at 16:00 PT. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 408.527.0007 |233
2001-09-11
14:39:22
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|NETWORK-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN supp
2001-09-11
14:39:23
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ort working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |217
2001-09-11
14:39:38
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|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
14:52:18
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"Samantha Ha"|URGENT! Regarding Today's E
2001-09-11
14:52:20
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vent | |48
2001-09-11
14:55:05
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hshu|I am still in the office and working on sjc-i2prod server issue. I might need to open P1 case if canno
2001-09-11
14:55:06
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t resolved in short time frame.
2001-09-11
14:56:36
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"Burleigh, Pat"|URGENT! Regarding Today's Event | |50
2001-09-11
14:59:06
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"Burleigh, Pat"|American Red Cross - Blood Donation Info | |59
2001-09-11
15:10:27
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|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205
2001-09-11
15:11:25
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"Perry, Lance"|today's events, Cisco communique | |50
2001-09-11
15:16:14
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|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11
2001-09-11
15:16:16
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Sep 11:05 PT ETU: 11 Sep 13:30 PT Ops 408.527.0007 |224
2001-09-11
15:16:29
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|NETWORK-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:30 PT
2001-09-11
15:16:31
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Ops 408.527.0007 |226
2001-09-11
15:30:29
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pburleig|I am leaving office, but within 1 hour will be fully available via pager, e-mail, or phone mail. thx. Pat
2001-09-11
15:34:14
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|NETWORK-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |233
2001-09-11
15:34:23
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|VOICE-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |231
2001-09-11
15:41:12
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|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220
2001-09-11
15:44:01
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|NETWORK-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.527.0007 |207
2001-09-11
15:44:19
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|VOICE-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.527.0007 |205
2001-09-11
15:45:32
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hshu|server OS is corrupted and am working on it now.
2001-09-11
15:57:49
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|VOICE-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2
2001-09-11
15:57:51
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527.0007 |242 -2/2
2001-09-11
16:00:00
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|NETWORK-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2
2001-09-11
16:00:02
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527.0007 |244 -2/2
2001-09-11
16:15:46
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|NETWORK-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2
2001-09-11
16:15:47
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13:10 PT Ops 408.527.0007 |260 -2/2
2001-09-11
16:16:13
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|VOICE-P1 CLOSE PENDING #4245013 |SJ Site 4 Pha
2001-09-11
16:16:15
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se B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2
2001-09-11
16:16:19
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13:10 PT Ops 408.527.0007 |258 -2/2
2001-09-11
17:12:04
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|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting ac
2001-09-11
17:12:06
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cess to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208
2001-09-11
18:41:28
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|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. MCI and Sprint expect phone lines to become stable by tomorrow afternoon. Voice Services support monitoring -1/2
2001-09-11
18:41:30
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OUTAGE START: 11 Sep 08:31 PT ETU: 12 Sep 12:00 PT Ops 408.527.0007 |299 -2/2
2001-09-11
18:46:37
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220
2001-09-11
20:19:29
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|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support investigating. OUTAGE
2001-09-11
20:19:31
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START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230
2001-09-11
20:39:46
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djaramil|my aim is doj875 - i tried sending you a note, but you're not available.
2001-09-11
21:33:51
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|P1 UPDATE/CLOSE PENDIN
2001-09-11
21:33:53
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G #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229
2001-09-11
22:18:23
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
23:32:24
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|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218