9/11 Pager Messages

2001-09-11
09:07:25
Arch
[0418540]
D
ALPHA
(25)Initial 4236478 08:04 09/11/2001. PROB:
2001-09-11
09:07:27
Arch
[0418540]
D
ALPHA
Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:44
Arch
[0418540]
D
ALPHA
(26)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:47
Arch
[0418540]
D
ALPHA
(27)Restoral 4236478. PROB: Zephyr Hills
2001-09-11
10:06:49
Arch
[0418540]
D
ALPHA
unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:12
Arch
[0418540]
D
ALPHA
(28)800-733-4822*3....Dave/BD/EM
2001-09-11
13:17:03
Arch
[0418540]
D
ALPHA
(29)RPM: WEB Order Entry problem. Conf bridge 888-282-5528 or 816-650-0799 #46601. Application error in short form when starting the process to enter an order. Anita
2001-09-11
13:20:52
Arch
[0418540]
D
ALPHA
(30)Update NONE. Chicago Receivables office has been closed at 12
2001-09-11
13:20:54
Arch
[0418540]
D
ALPHA
:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:52
Arch
[0418540]
D
ALPHA
(31)Initial X4229941 12:30 09/11/2001.
2001-09-11
13:35:54
Arch
[0418540]
D
ALPHA
PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:18
Arch
[0418540]
D
ALPHA
(32)3. NXTUPD: 14:30 9/11/200
2001-09-11
13:36:20
Arch
[0418540]
D
ALPHA
1...Ryan/jb/em
2001-09-11
13:40:03
Arch
[0418540]
D
ALPHA
(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to A
2001-09-11
13:40:05
Arch
[0418540]
D
ALPHA
spect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:27
Arch
[0418540]
D
ALPHA
(2)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:55
Arch
[0418540]
D
ALPHA
(3
2001-09-11
15:37:57
Arch
[0418540]
D
ALPHA
)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:24
Arch
[0418540]
D
ALPHA
(4)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview l
2001-09-11
17:10:26
Arch
[0418540]
D
ALPHA
osing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:45
Arch
[0418540]
D
ALPHA
(5)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Pea
2001-09-11
17:10:47
Arch
[0418540]
D
ALPHA
sley/em
2001-09-11
17:14:30
Arch
[0418540]
D
ALPHA
(6)Traffic from Sac4 has been rerou
2001-09-11
17:14:32
Arch
[0418540]
D
ALPHA
ted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:45
Arch
[0418540]
D
ALPHA
(7)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time dat
2001-09-11
18:02:47
Arch
[0418540]
D
ALPHA
a to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:13
Arch
[0418540]
D
ALPHA
(8)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:03
Arch
[0418540]
D
ALPHA
(9)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unab
2001-09-11
19:49:05
Arch
[0418540]
D
ALPHA
le to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:25
Arch
[0418540]
D
ALPHA
(10)n corrected. All centers on the Aspect Rel.6 and 7 switches hav
2001-09-11
19:49:27
Arch
[0418540]
D
ALPHA
e been processed resolving @ 18:37cdt....JoeEM