9/11 Pager Messages

2001-09-11
06:35:51
Arch
[0418907]
C
ALPHA
(14)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:43:22
Arch
[0418907]
C
ALPHA
(15)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:43:24
Arch
[0418907]
C
ALPHA
(16)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:05:01
Arch
[0418907]
C
ALPHA
(17)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. ST
2001-09-11
09:05:03
Arch
[0418907]
C
ALPHA
ATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:05:07
Arch
[0418907]
C
ALPHA
(18)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:07:59
Arch
[0418907]
C
ALPHA
(19)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are
2001-09-11
09:08:01
Arch
[0418907]
C
ALPHA
unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:25
Arch
[0418907]
C
ALPHA
(20)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:29:50
Arch
[0418907]
C
ALPHA
(21)Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Cus
2001-09-11
09:29:51
Arch
[0418907]
C
ALPHA
tomers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.
2001-09-11
10:04:27
Arch
[0418907]
C
ALPHA
(22)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced
2001-09-11
10:04:29
Arch
[0418907]
C
ALPHA
to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:04:31
Arch
[0418907]
C
ALPHA
(23)800-733-4822*3....Dave/BD/EM
2001-09-11
10:07:27
Arch
[0418907]
C
ALPHA
(24)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process cre
2001-09-11
10:07:29
Arch
[0418907]
C
ALPHA
dit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:57
Arch
[0418907]
C
ALPHA
(25)8
2001-09-11
10:07:59
Arch
[0418907]
C
ALPHA
00-733-4822*3....Dave/BD/EM
2001-09-11
10:20:38
Arch
[0418907]
C
ALPHA
(26)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:20:40
Arch
[0418907]
C
ALPHA
(27)Pay support in New York area code(800-733-4
2001-09-11
10:20:42
Arch
[0418907]
C
ALPHA
822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:52:36
Arch
[0418907]
C
ALPHA
(28)Update 4235458. PROB: UAT Au
2001-09-11
10:52:38
Arch
[0418907]
C
ALPHA
tomated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:20:45
Arch
[0418907]
C
ALPHA
(29)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. S
2001-09-11
11:20:47
Arch
[0418907]
C
ALPHA
TATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em
2001-09-11
11:33:51
Arch
[0418907]
C
ALPHA
(30)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie
2001-09-11
11:33:53
Arch
[0418907]
C
ALPHA
(31)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:56:00
Arch
[0418907]
C
ALPHA
(32)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
13:19:22
Arch
[0418907]
C
ALPHA
(1)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:21:13
Arch
[0418907]
C
ALPHA
(2)Update NONE. Chicago Receivables office has
2001-09-11
13:21:15
Arch
[0418907]
C
ALPHA
been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:33:26
Arch
[0418907]
C
ALPHA
(3)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:33:28
Arch
[0418907]
C
ALPHA
(4)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:36:29
Arch
[0418907]
C
ALPHA
(5)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initia
2001-09-11
13:36:31
Arch
[0418907]
C
ALPHA
ted with Sitman/Babette 800-733-4822*
2001-09-11
13:37:03
Arch
[0418907]
C
ALPHA
(6)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:50
Arch
[0418907]
C
ALPHA
(7)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their cus
2001-09-11
13:40:52
Arch
[0418907]
C
ALPHA
tomer reps. STATUS: Aspect has made t
2001-09-11
13:41:24
Arch
[0418907]
C
ALPHA
(8)he ch
2001-09-11
13:41:26
Arch
[0418907]
C
ALPHA
anges on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:32:31
Arch
[0418907]
C
ALPHA
(9)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups ar
2001-09-11
14:32:33
Arch
[0418907]
C
ALPHA
e unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc
2001-09-11
14:32:35
Arch
[0418907]
C
ALPHA
(10)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:51:10
Arch
[0418907]
C
ALPHA
(11)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for cust
2001-09-11
14:51:12
Arch
[0418907]
C
ALPHA
omers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:35:57
Arch
[0418907]
C
ALPHA
(12)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DA
2001-09-11
15:35:59
Arch
[0418907]
C
ALPHA
S
2001-09-11
15:38:25
Arch
[0418907]
C
ALPHA
(13)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:42:55
Arch
[0418907]
C
ALPHA
(14)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED
2001-09-11
16:42:56
Arch
[0418907]
C
ALPHA
(15)@ 15:05cdt...Peasley/em
2001-09-11
17:11:06
Arch
[0418907]
C
ALPHA
(16)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:32
Arch
[0418907]
C
ALPHA
(17)corrected. Currently working on restoring lost data. N
2001-09-11
17:11:34
Arch
[0418907]
C
ALPHA
XTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:17
Arch
[0418907]
C
ALPHA
(18)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:35
Arch
[0418907]
C
ALPHA
(19)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to
2001-09-11
18:03:37
Arch
[0418907]
C
ALPHA
Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:04
Arch
[0418907]
C
ALPHA
(20)corrected. All center
2001-09-11
18:04:05
Arch
[0418907]
C
ALPHA
s on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:44
Arch
[0418907]
C
ALPHA
(21)Restora
2001-09-11
19:49:46
Arch
[0418907]
C
ALPHA
l 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem ha
2001-09-11
19:49:48
Arch
[0418907]
C
ALPHA
s bee
2001-09-11
19:50:10
Arch
[0418907]
C
ALPHA
(22)n corrected. All centers on the Aspe
2001-09-11
19:50:12
Arch
[0418907]
C
ALPHA
ct Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM