9/11 Pager Messages

2001-09-11
06:37:04
Arch
[0460533]
B
ALPHA
(19)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:45:16
Arch
[0460533]
B
ALPHA
(20)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:45:18
Arch
[0460533]
B
ALPHA
(21)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:06:37
Arch
[0460533]
B
ALPHA
(22)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3.
2001-09-11
09:06:38
Arch
[0460533]
B
ALPHA
NXTU
2001-09-11
09:06:40
Arch
[0460533]
B
ALPHA
(23)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:07:50
Arch
[0460533]
B
ALPHA
(24)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills un
2001-09-11
09:07:52
Arch
[0460533]
B
ALPHA
able to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:22
Arch
[0460533]
B
ALPHA
(25)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:05:59
Arch
[0460533]
B
ALPHA
(2
2001-09-11
10:06:01
Arch
[0460533]
B
ALPHA
7)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:06:03
Arch
[0460533]
B
ALPHA
(28)800-733-4822*3....Dave/BD/EM
2001-09-11
10:07:18
Arch
[0460533]
B
ALPHA
(29)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was b
2001-09-11
10:07:19
Arch
[0460533]
B
ALPHA
ounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:49
Arch
[0460533]
B
ALPHA
(30)800-733-4822*3....Dave/BD/EM
2001-09-11
10:22:25
Arch
[0460533]
B
ALPHA
(31)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:22:27
Arch
[0460533]
B
ALPHA
(32)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:53:42
Arch
[0460533]
B
ALPHA
(1)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00
2001-09-11
10:53:43
Arch
[0460533]
B
ALPHA
9/11/2001...Brandi/EM
2001-09-11
11:21:57
Arch
[0460533]
B
ALPHA
(2)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to se
2001-09-11
11:21:58
Arch
[0460533]
B
ALPHA
v2. Peasley/em
2001-09-11
11:35:32
Arch
[0460533]
B
ALPHA
(3)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie
2001-09-11
11:35:34
Arch
[0460533]
B
ALPHA
(4)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:38:41
Arch
[0460533]
B
ALPHA
(5)Terri/John: Can I get a call-in for 11 AM? Kim 913 762 4477
2001-09-11
11:57:04
Arch
[0460533]
B
ALPHA
(6)Restoral X4236083. PROB: Funl
2001-09-11
11:57:06
Arch
[0460533]
B
ALPHA
ove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
13:20:18
Arch
[0460533]
B
ALPHA
(7)Update NONE. Chicago Receivables of
2001-09-11
13:20:20
Arch
[0460533]
B
ALPHA
fice has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:21:07
Arch
[0460533]
B
ALPHA
(8)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls hav
2001-09-11
13:21:09
Arch
[0460533]
B
ALPHA
e been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:34:59
Arch
[0460533]
B
ALPHA
(9)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perfor
2001-09-11
13:35:01
Arch
[0460533]
B
ALPHA
m maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:35:03
Arch
[0460533]
B
ALPHA
(10)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:36:16
Arch
[0460533]
B
ALPHA
(1
2001-09-11
13:36:18
Arch
[0460533]
B
ALPHA
1)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:56
Arch
[0460533]
B
ALPHA
(12)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:37
Arch
[0460533]
B
ALPHA
(13)Update 4232857. PROB: IEX Time stamp issue. IEX feeding
2001-09-11
13:40:39
Arch
[0460533]
B
ALPHA
incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:18
Arch
[0460533]
B
ALPHA
(14)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:34:22
Arch
[0460533]
B
ALPHA
(15)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc
2001-09-11
14:34:24
Arch
[0460533]
B
ALPHA
(16)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:52:18
Arch
[0460533]
B
ALPHA
(17)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:37:17
Arch
[0460533]
B
ALPHA
(18)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
15:38:16
Arch
[0460533]
B
ALPHA
(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP
2001-09-11
15:38:17
Arch
[0460533]
B
ALPHA
: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:44:25
Arch
[0460533]
B
ALPHA
(20)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Ne
2001-09-11
16:44:26
Arch
[0460533]
B
ALPHA
w code moved to production to clear outage. RESTORED
2001-09-11
16:44:28
Arch
[0460533]
B
ALPHA
(21)@ 15:05cdt...Peasley/em
2001-09-11
17:10:54
Arch
[0460533]
B
ALPHA
(22)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pro
2001-09-11
17:10:56
Arch
[0460533]
B
ALPHA
blem has been
2001-09-11
17:11:24
Arch
[0460533]
B
ALPHA
(23)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Pe
2001-09-11
17:11:26
Arch
[0460533]
B
ALPHA
asley/em
2001-09-11
17:15:11
Arch
[0460533]
B
ALPHA
(24)Traffic from Sac4 has been r
2001-09-11
17:15:13
Arch
[0460533]
B
ALPHA
erouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:26
Arch
[0460533]
B
ALPHA
(25)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull repor
2001-09-11
18:03:28
Arch
[0460533]
B
ALPHA
ts for their customer reps. STATUS: Problem has been
2001-09-11
18:03:56
Arch
[0460533]
B
ALPHA
(26)corrected. All centers on the Aspect Rel.6 are now updating, and we are still wai
2001-09-11
18:03:58
Arch
[0460533]
B
ALPHA
ting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:37
Arch
[0460533]
B
ALPHA
(27)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem
2001-09-11
19:49:38
Arch
[0460533]
B
ALPHA
has bee
2001-09-11
19:50:07
Arch
[0460533]
B
ALPHA
(28)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM