9/11 Pager Messages

2001-09-11
09:07:18
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(4)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*
2001-09-11
09:07:20
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3. NXTU
2001-09-11
09:07:42
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(5)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:32:50
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(6)Ray Leonard <R_L|pages|We are not getting any feeds right now. I will keep you updated. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services,
2001-09-11
09:32:51
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L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
10:06:42
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(7)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. S
2001-09-11
10:06:44
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TATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:08
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(8)800-733-4822*3....Dave/BD/EM
2001-09-11
10:17:38
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(9)Ray Leonard <R_L|Pages|Still no feeds in IEX. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
12:03:32
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(10)Ray Leonard <R_L|PAGE|Still no feeds, sorry. > Raymond L. Leonard > Assis
2001-09-11
12:03:34
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tant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
13:20:46
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(11)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:43
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(12)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application err
2001-09-11
13:35:44
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ors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:11
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(13)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:54
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(14)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:24
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(15)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:49:01
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(16)Ray Leonard <R_L|Pages|Just an update. We still have no feeds. > Raymond L. Leonard > Assistant Resource Planner >
2001-09-11
14:49:03
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ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
15:37:46
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(17)Restoral X4229941. PROB: Web OE -
2001-09-11
15:37:47
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App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:15
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(18)Update 4232857. PROB: IEX Time stamp issue.
2001-09-11
17:10:17
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IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:41
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(19)correct
2001-09-11
17:10:43
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ed. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:26
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(20)Traffic from Sac4 has been rerouted. Sac4 is closed for th
2001-09-11
17:14:28
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is evening and will resume operation tommorrow morning.
2001-09-11
18:02:37
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(21)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps.
2001-09-11
18:02:39
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STATUS: Problem has been
2001-09-11
18:03:07
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(22)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001..
2001-09-11
18:03:09
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.Brandi/EM
2001-09-11
19:26:35
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(23)07-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%
2001-09-11
19:48:55
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(24)Restoral 4
2001-09-11
19:48:57
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232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:22
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(25)n corrected. All centers on the Aspect Rel.6 and 7 switches hav
2001-09-11
19:49:23
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e been processed resolving @ 18:37cdt....JoeEM
2001-09-11
21:18:06
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(26)08-ZHAHT ALL 286 SL 94% PMG 314 SL 95% RES 274 SL 94%
2001-09-12
00:19:24
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(27)09-ZHAHT ALL 283SL 95% PMG 314 SL 95% REF 271 SL 95%.