9/11 Pager Messages

2001-09-11
08:54:39
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(1)02-PASS ONE SALES COMPLETE 5 TOTAL 61, (78%). REMOVED TOLL FREE FROM COUNTS. JD
2001-09-11
09:07:29
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(2
2001-09-11
09:07:31
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)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:52
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(3)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:18:29
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(4)Shawn.McCarrick@|Give me a call when you get a second.
2001-09-11
10:06:55
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(5)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:
2001-09-11
10:06:57
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37 CDT Babette/SitMan
2001-09-11
10:07:19
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(6)800-733-4822*3....Dave/BD/EM
2001-09-11
11:57:30
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(7)Shawn.McCarrick@|A security update was just sent out by Ray Cowan (anyone not wearing their bad
2001-09-11
11:57:32
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ge will be escorted out of the building). Please let your folks know.
2001-09-11
11:57:51
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(8)Shawn.McCarrick@|CGEY is shutting down their Chicago and possibly California centers. Please let me know of any business impact.
2001-09-11
12:15:43
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(9)Please call Melissa (913) 888-5221 recommend cancellation of proj review tomorrow.
2001-09-11
12:18:49
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(10)PASS 1 SVC COMPLETE 2, PCS COMPLETE 6, SALES RE-ENTER TO PICK CURRENT CHANGES. TOTAL COMPLETE: 267 (91%). -JD
2001-09-11
12:19:30
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(11)11:30am Mandatory McCarrick Emerg Conf Call: 8885923492 pin: 4058890,
2001-09-11
12:19:32
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confirm understood w/ Cy
2001-09-11
12:59:00
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(12)03-SALES TESTING ON HOLD, DUE TO ALL SALES BEING ROUTED TO LENEXA CALL CENTER. JD
2001-09-11
13:20:56
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(13)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:56
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(14)Initial X4229941
2001-09-11
13:35:58
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12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:29
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(15)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:07
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(16)Update 4232857. PROB: IEX Time
2001-09-11
13:40:09
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stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:29
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(17)he changes on Rel. 6 switches and
2001-09-11
13:40:31
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are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:29:06
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(18)04-PASS 2 PCS 12 ATTEMPTED, 11 COMPLETE. SALES AND SVC WILL COME SHORTLY. J.D.
2001-09-11
15:38:01
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(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Sc
2001-09-11
15:38:02
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ott/DAS
2001-09-11
15:59:17
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(20)05-PASS 1-SERVICE COMPLETE 1, TOTAL 159 (96%), PASS 2-SALES ATTEMPT 6, COMPLETE 1, VERIFICATION 1. PCS ATTEMPTED 14, COMPLETE 13. J.D. 380-5805.
2001-09-11
16:48:56
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(21)06-PASS 1 SALES COMPLETE 4, TOTAL 65, 83%. J.D.
2001-09-11
16:49:17
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(22)Pat - the DataMart access (awards) for prod has not been set up. We are working with DSS & DM to complete this item, along with a migration. Dave 816-916-5408
2001-09-11
17:10:28
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(23)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. C
2001-09-11
17:10:30
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ausing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:51
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(24)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001..
2001-09-11
17:10:53
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.Peasley/em
2001-09-11
17:14:32
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(25)Traffic from Sac4 has been r
2001-09-11
17:14:34
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erouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:50
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(26)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Proble
2001-09-11
18:02:52
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m has been
2001-09-11
18:03:17
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(27)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:08
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(28)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem ha
2001-09-11
19:49:10
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s bee
2001-09-11
19:49:27
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(29)n corrected. All centers on the Aspect Rel.6 and 7 switch
2001-09-11
19:49:29
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es have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
20:10:25
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(30)07-IZ MIGRATION COMPLETE, ZD MIGRATION FINISHING, NO ISSUES. -JD.
2001-09-11
22:18:15
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(31)08-PASS 2 SVC COMPLETE 58, TOTAL 89 (54%). J.D.
2001-09-12
00:16:14
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(32)09-PASS 1 COMPLETE. SALES 65 (83%). SVC 159 (96%), PCS 48 (96%), TOTAL 272 (93%). TICKETS SEV 1-61, SEV 2-63, SEV 3-36. PASS 2 COMPLETE. SALES 10 (12%), SVC 89 (54%), PCS 34 (68%), TOTAL 133 (44%). TICKETS SEV 1-9, SEV 2-14, !1/2 009
2001-09-12
00:16:16
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(1)09- SEV 3-10. JD. !2/2 009