9/11 Pager Messages

2001-09-11
09:07:23
Arch
[0480206]
D
ALPHA
(21)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/Si
2001-09-11
09:07:25
Arch
[0480206]
D
ALPHA
tMan 800-733-4822*3. NXTU
2001-09-11
09:07:44
Arch
[0480206]
D
ALPHA
(22)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:47
Arch
[0480206]
D
ALPHA
(23)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable
2001-09-11
10:06:49
Arch
[0480206]
D
ALPHA
to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:12
Arch
[0480206]
D
ALPHA
(24)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:52
Arch
[0480206]
D
ALPHA
(25)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago w
2001-09-11
13:20:54
Arch
[0480206]
D
ALPHA
ill reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:50
Arch
[0480206]
D
ALPHA
(26)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short
2001-09-11
13:35:52
Arch
[0480206]
D
ALPHA
and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:14
Arch
[0480206]
D
ALPHA
(27)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:01
Arch
[0480206]
D
ALPHA
(28)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect t
2001-09-11
13:40:03
Arch
[0480206]
D
ALPHA
ime stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:26
Arch
[0480206]
D
ALPHA
(29)he changes on Rel. 6 switches and are beginnin
2001-09-11
13:40:27
Arch
[0480206]
D
ALPHA
g the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:51
Arch
[0480206]
D
ALPHA
(30)Restoral X4229941.
2001-09-11
15:37:53
Arch
[0480206]
D
ALPHA
PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:23
Arch
[0480206]
D
ALPHA
(31)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incor
2001-09-11
17:10:24
Arch
[0480206]
D
ALPHA
rect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:45
Arch
[0480206]
D
ALPHA
(32)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:30
Arch
[0480206]
D
ALPHA
(1)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume oper
2001-09-11
17:14:32
Arch
[0480206]
D
ALPHA
ation tommorrow morning.
2001-09-11
18:02:43
Arch
[0480206]
D
ALPHA
(2)Up
2001-09-11
18:02:45
Arch
[0480206]
D
ALPHA
date 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:11
Arch
[0480206]
D
ALPHA
(3)corrected. All centers on the A
2001-09-11
18:03:13
Arch
[0480206]
D
ALPHA
spect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:03
Arch
[0480206]
D
ALPHA
(4)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:25
Arch
[0480206]
D
ALPHA
(5)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM