9/11 Pager Messages

2001-09-11
09:08:12
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(26)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822
2001-09-11
09:08:14
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*3. NXTU
2001-09-11
09:08:33
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(27)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:34:10
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(28)92-PLEASE CALL JEFF ASAP, 913-762-4542 OR 816-914-1168.
2001-09-11
10:07:36
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(29)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process
2001-09-11
10:07:38
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credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:06
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(30)800-733-4822*3....Dave/BD/EM
2001-09-11
10:49:06
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(31)93-MY DAUGHTER IS SAFE. THANKS FOR THE CALL. -JEFF.
2001-09-11
11:01:40
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(32)ROC Event Initial SEV 2 PROBLEM: Due to overwhelming traffic to Operator Service. JVL/OPS has been busied out as well as 1 span of every ITTO TG in PHX and LEN. IMPACT: Actions have been performed
2001-09-11
11:01:42
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(1)in response to excessive traffic to operator services. Call completion time has been delayed. STATUS: We are controlling traffic into the operator services platform. ETR: UNKNOWN TICKET: None /ESOC
2001-09-11
11:51:19
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(2)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
11:51:23
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(3)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
12:35:47
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(5)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to
2001-09-11
12:35:49
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JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
12:35:52
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(6)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
13:03:13
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(7)Due to extremely high call volume the core network is blocking 75% i
2001-09-11
13:03:15
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n all switches. Local exchange carriers are also blocking calls. Costco call volume is at 18,000 by five minutes. Currently we are
2001-09-11
13:03:16
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(8)not blocking any calls.
2001-09-11
13:36:41
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(9)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:07
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(10)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:16:25
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(11)Due to extremely high call volume the core network is blocking 75% of calls in all switches to NPA 646,917,703,301,212,202. Costco call volume is at 15,000 by five minutes. Currently we are not
2001-09-11
14:16:27
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(12)blocking any calls.
2001-09-11
14:30:03
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(13)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operato
2001-09-11
14:30:05
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r Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC
2001-09-11
14:30:07
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(14)TICKET: UNKNOWN /ESOCC
2001-09-11
15:13:42
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(15)75 % of the calls are still being blocked to NY NPAs. Costco volume is at 13,000 by five minutes. Currently we are not blocking any calls.
2001-09-11
15:38:36
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(16)Restoral X4229941. PROB: Web OE - App errors in Short and Long Form
2001-09-11
15:38:38
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s. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:15:51
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(17)Traffic from Sac4 has been rerouted. Sac4 is closed for this evenin
2001-09-11
17:15:53
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g and will resume operation tommorrow morning.
2001-09-11
19:49:57
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(18)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS
2001-09-11
19:49:59
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: Problem has bee
2001-09-11
19:50:20
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(19)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
21:01:59
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(20)Costco volume is at 27,800 by five minutes. Currently we are blocking 16700 calls. 75 % of the calls are still being blocked to NY NPAs
2001-09-11
21:51:53
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(21)Costco volume is at 32,700 by five minutes. Of which we currently are blocking 19600 costco calls. 75 % of the calls are still being blocked to NY NPAs