9/11 Pager Messages

2001-09-11
06:37:41
Arch
[0509613]
D
ALPHA
(11)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:45:59
Arch
[0509613]
D
ALPHA
(12)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:46:01
Arch
[0509613]
D
ALPHA
(13)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:07:55
Arch
[0509613]
D
ALPHA
(14)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process
2001-09-11
09:07:57
Arch
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ALPHA
credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:23
Arch
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D
ALPHA
(15)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:23
Arch
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D
ALPHA
(16)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified resto
2001-09-11
10:07:25
Arch
[0509613]
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ALPHA
red 08:37 CDT Babette/SitMan
2001-09-11
10:07:55
Arch
[0509613]
D
ALPHA
(17)800-733-4822*3....Dave/BD/EM
2001-09-11
11:00:45
Arch
[0509613]
D
ALPHA
(18)ROC Event Initial SEV 2 PROBLEM: Due to overwhelming traffic to Operator Service. JVL/OPS has been busied out as well as 1 span of every ITTO TG in PHX and LEN. IMPACT: Actions have been performed
2001-09-11
11:00:53
Arch
[0509613]
D
ALPHA
(19)in response to excessive traffic to operator services. Call completion time has been delayed. STATUS: We are controlling traffic into the operator services platform. ETR: UNKNOWN TICKET: None /ESOC
2001-09-11
11:47:39
Arch
[0509613]
D
ALPHA
(20)ROC Event Update SEV 2 PROBLEM:
2001-09-11
11:47:41
Arch
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D
ALPHA
Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
11:47:43
Arch
[0509613]
D
ALPHA
(21)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
11:57:49
Arch
[0509613]
D
ALPHA
(22)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstati
2001-09-11
11:57:51
Arch
[0509613]
D
ALPHA
ons. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
12:10:37
Arch
[0509613]
D
ALPHA
(23)FYI...........MD Relay has declared a state of emergency. The center will close at 1130cst and will reopen tomorrow 9/12 at 0530cst.
2001-09-11
12:31:58
Arch
[0509613]
D
ALPHA
(24)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1sp
2001-09-11
12:32:00
Arch
[0509613]
D
ALPHA
an of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
12:32:02
Arch
[0509613]
D
ALPHA
(25)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
13:20:39
Arch
[0509613]
D
ALPHA
(26)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls
2001-09-11
13:20:41
Arch
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D
ALPHA
have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:21:11
Arch
[0509613]
D
ALPHA
(27)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:24
Arch
[0509613]
D
ALPHA
(28)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts.
2001-09-11
13:36:26
Arch
[0509613]
D
ALPHA
STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:59
Arch
[0509613]
D
ALPHA
(29)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:42
Arch
[0509613]
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ALPHA
(30)Update 4232857. PROB: IEX Time stamp issue. IEX f
2001-09-11
13:40:44
Arch
[0509613]
D
ALPHA
eeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:22
Arch
[0509613]
D
ALPHA
(31)he changes on Rel. 6 switches and are beginning the
2001-09-11
13:41:24
Arch
[0509613]
D
ALPHA
process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:29:22
Arch
[0509613]
D
ALPHA
(32)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC
2001-09-11
14:29:23
Arch
[0509613]
D
ALPHA
(1)TICKET: UNKNOWN /ESOCC
2001-09-11
15:38:19
Arch
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D
ALPHA
(2)Re
2001-09-11
15:38:21
Arch
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D
ALPHA
storal X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:00
Arch
[0509613]
D
ALPHA
(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for the
2001-09-11
17:11:02
Arch
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ALPHA
ir customer reps. STATUS: Problem has been
2001-09-11
17:11:30
Arch
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D
ALPHA
(4)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:15
Arch
[0509613]
D
ALPHA
(5)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:32
Arch
[0509613]
D
ALPHA
(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Prob
2001-09-11
18:03:33
Arch
[0509613]
D
ALPHA
lem has been
2001-09-11
18:04:02
Arch
[0509613]
D
ALPHA
(7)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2
2001-09-11
18:04:04
Arch
[0509613]
D
ALPHA
001...Brandi/EM
2001-09-11
19:49:40
Arch
[0509613]
D
ALPHA
(8)Restoral 4232857. PROB:
2001-09-11
19:49:42
Arch
[0509613]
D
ALPHA
IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:09
Arch
[0509613]
D
ALPHA
(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM