9/11 Pager Messages

2001-09-11
09:07:53
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(21)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan
2001-09-11
09:07:55
Arch
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800-733-4822*3. NXTU
2001-09-11
09:08:23
Arch
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(22)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:19
Arch
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(23)Restoral 4236
2001-09-11
10:07:21
Arch
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478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:53
Arch
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(24)800-733-4822*3....Dave/BD/EM
2001-09-11
10:33:10
Arch
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(25)Y! <y-finance@ya|iPAQ Pocket PC Now from $499 FON 0.00 0.00; PCS 0.00 0.00; Delayed Reuters
2001-09-11
12:28:30
Arch
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ALPHA
(26)David, I'm going to run to lunch and will call you as soon as I get back. -Sandi
2001-09-11
13:21:09
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(27)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen a
2001-09-11
13:21:11
Arch
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t 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:20
Arch
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ALPHA
(28)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application
2001-09-11
13:36:22
Arch
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errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:56
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(29)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:39
Arch
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(30)Update 4232857. PROB: IEX Time stamp issue. IEX feed
2001-09-11
13:40:41
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ing incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:20
Arch
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(31)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001.
2001-09-11
13:41:22
Arch
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..Brandi/EM
2001-09-11
14:21:16
Arch
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(32)Y! <y-finance@ya|$499 deals on iPAQ Pocket PC FON 0.00 0.00; PCS 0.00 0.00; Delayed Reuters
2001-09-11
15:38:17
Arch
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ALPHA
(1)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP:
2001-09-11
15:38:19
Arch
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Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:58
Arch
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ALPHA
(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Prob
2001-09-11
17:11:00
Arch
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lem has been
2001-09-11
17:11:28
Arch
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(3)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:13
Arch
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(4)Traffic from Sac4 has been rerouted. Sac4 is closed for thi
2001-09-11
17:15:15
Arch
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s evening and will resume operation tommorrow morning.
2001-09-11
17:21:26
Arch
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(5)Y! <y-finance@ya|Be mobile with Compaq FON 0.00 0.00; PCS 0.00 0.00; Delayed Reuters
2001-09-11
18:03:28
Arch
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(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull rep
2001-09-11
18:03:30
Arch
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orts for their customer reps. STATUS: Problem has been
2001-09-11
18:04:00
Arch
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(7)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:39
Arch
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(8)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Probl
2001-09-11
19:49:40
Arch
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em has bee
2001-09-11
19:50:07
Arch
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(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolvin
2001-09-11
19:50:08
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g @ 18:37cdt....JoeEM