9/11 Pager Messages

2001-09-11
09:34:01
Arch
[0578031]
D
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting emails. ETC 9am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
09:56:31
Arch
[0578031]
D
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media li
2001-09-11
09:56:32
Arch
[0578031]
D
ALPHA
nk and is resubmitting emails. New ETC 9:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
10:54:17
Arch
[0578031]
D
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users c
2001-09-11
10:54:19
Arch
[0578031]
D
ALPHA
ontinue to not receive screen pops. eMail resubmit 60% complete. Next status 10:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
11:45:51
Arch
[0578031]
D
ALPHA
John Harrison wants you to join on a conf call RE: Network Security, at 11am CST 888-517-2888 Code 2368725. Dave Flessas and Laren Sprou
2001-09-11
11:45:53
Arch
[0578031]
D
ALPHA
se will be on the call. - Jan
2001-09-11
12:08:28
Arch
[0578031]
D
ALPHA
ISHD1378435 - CTI-InternetSuite - All Clear - SITMAN PAGE-All users able to receive screen pops as of 10:48am cdt. 1.800.808.1058 options 2,1,1
2001-09-11
12:39:00
Arch
[0578031]
D
ALPHA
NOON executive Network update 888-517-2888 #10251. I`ll also notify Darren. JAN
2001-09-11
12:42:54
Arch
[0578031]
D
ALPHA
Situation Update regarding terrorist attach - message will come in several segments. 1-Herndon call center shutdown 2-SpeedPay still operational, contingencies under investigation. 3-Outbound call
2001-09-11
12:45:52
Arch
[0578031]
D
ALPHA
Update continued: 4-P2K Normal hotlining processing will continue, but collections hotlining suspended. 5-Working with PR requesting that employees minimize internet traffic.
2001-09-11
12:49:07
Arch
[0578031]
D
ALPHA
Update continued: 6-MAF is being monitored for capacity issues that may arise. 7-Contacted Corp Security for direction on any further actions to take. 8-Monitoring Network crisis bride to provide a
2001-09-11
12:52:32
Arch
[0578031]
D
ALPHA
Update end: Pls contact SitMan at 913.307.7777 for follow-ups. Rich Swartwood
2001-09-11
13:37:29
Arch
[0578031]
D
ALPHA
This update will be redundant for some of you. Situation Update regarding terrorist attach msg will come in several segments. 1-Herndon call center shutdow
2001-09-11
13:37:31
Arch
[0578031]
D
ALPHA
n 2-SpeedPay still operational, conting
2001-09-11
13:37:46
Arch
[0578031]
D
ALPHA
Update cont
2001-09-11
13:37:48
Arch
[0578031]
D
ALPHA
inued: 3-Outbound call advocates redirected to support side. 4-P2K Normal hotline processing will continue, but collections hotlining suspended. 5-Working with PR requesting that emplo
2001-09-11
13:38:18
Arch
[0578031]
D
ALPHA
Update continued: 6-MAF is being monitored for capacity issues that may arise. 7-Contacted Corp Security for direction on any further actions to take. 8-Monitoring Network crisis bride to provide a
2001-09-11
13:42:22
Arch
[0578031]
D
ALPHA
Update end: We are requesting that all Directors receiving this status join bridge 1.800.304.8043 PIN:2334546 for further coordination. Rich Swartwood
2001-09-11
15:22:42
Arch
[0578031]
D
ALPHA
Terrorist attach update: 1-network and firewalls being monitored and OK. 2-MAF OK and not concerned with 6 mil backlog. 3-Logistics in Louisville diverting shipments to ground transport.
2001-09-11
15:26:44
Arch
[0578031]
D
ALPHA
Update continued: 4-all key apps being monitored and reporting OK. 5-Herdon and Charlotte (bomb threat) call centers evacuated. 6-Convergys and MPS offices in Cincinnati evacuated but operational.
2001-09-11
15:30:10
Arch
[0578031]
D
ALPHA
Update continued: 7-PR email broadcast at 3PM requesting employees to minimize internet activity. Next Director status at 3PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152
2001-09-11
16:25:30
Arch
[0578031]
D
ALPHA
ISHD1379958 - ServerOutage - PKCEXV006. Server giving reports of disk corruption. Server Ops investigating. Affecting 100 users. NO ETR. - - 1.800.808.
2001-09-11
16:25:32
Arch
[0578031]
D
ALPHA
1058 options 2,1,
2001-09-11
16:41:53
Arch
[0578031]
D
ALPHA
Terrorist attack update: 1-Network, firewalls, and apps reporting OK. 2-Call centers reporting OK with low volume. 3-No new closures or evacuations. 4-ERAS and RAS at 50% of capacity.
2001-09-11
16:45:34
Arch
[0578031]
D
ALPHA
Update continued: 5-SNTP reporting OK. 6-PR still working on broadcast msg to employees to limit internet traffic-above normal volume. 7-SpeedPay,MPS,P2K operating OK but sites evacuated.
2001-09-11
16:47:13
Arch
[0578031]
D
ALPHA
Update continued: 8-Code BLUE virus update being applied by NT Server Ops-no immediate threat. 9-All change activities put on hold through tomorrow evening.
2001-09-11
16:48:15
Arch
[0578031]
D
ALPHA
Update End: Next Director status at 5PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-
2001-09-11
16:48:17
Arch
[0578031]
D
ALPHA
307-3152
2001-09-11
16:50:17
Arch
[0578031]
D
ALPHA
ISHD1379
2001-09-11
16:50:19
Arch
[0578031]
D
ALPHA
481 - IMPACT - All Clear - SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while
2001-09-11
16:51:28
Arch
[0578031]
D
ALPHA
Update End: Next Director status at 5PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152
2001-09-11
18:18:11
Arch
[0578031]
D
ALPHA
ISHD1380170 - SpeedPay - SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. - 428
2001-09-11
18:56:41
Arch
[0578031]
D
ALPHA
Terrorist attack update: SpeedPay is down. Site lost power with further collapse of building around 5PM. They are mobilizing to relocate equipment to New Jersey site. No ETC at this time. Bridge 8
2001-09-11
19:26:42
Arch
[0578031]
D
ALPHA
Terrorist attack update: 1-SpeedPay down with power outage-moving equipment to New Jersey-not ETC-setting up blocking pages or IVR down msg. Looking at payments through call center advocates.
2001-09-11
19:28:25
Arch
[0578031]
D
ALPHA
Terrorist attack update: 2-Several network cells lost with further collapse of WTC around 5PM. Otherwise, network and firewalls reporting OK. 3-RAS and ERAS reporting at 40% of capacity. 4-All ot
2001-09-11
19:32:01
Arch
[0578031]
D
ALPHA
Update continued: 5-no new closures or evacuations. Herndon reopens tomorrow morning. Charlotte reopened earlier today. 6-SNTP reporting OK 7-Following up on why PR broadcast email not yet issued
2001-09-11
19:34:31
Arch
[0578031]
D
ALPHA
Update End: No further Director status calls unless situation deteriorates - pages will continue. Rich Swartwood 913-307-3152
2001-09-11
21:51:57
Arch
[0578031]
D
ALPHA
Terrorist attack update: 1-All app except SpeedPay reporting OK. 2-Network and firewalls reporting OK. 3-SpeedPay down and relocating equipment to New Jersey-no ETC yet-all functions have blocking
2001-09-11
21:54:47
Arch
[0578031]
D
ALPHA
Update continued: 4-RAS and ERAS at 35% of capacity. 5-No new closures or evacuations. 6-Chg Ctrl moratorium will continue through Wed 5PM. 7-Monitoring bridge will continue through noon Wed.
2001-09-11
21:57:49
Arch
[0578031]
D
ALPHA
Update continued: 8-Email broadcast went out at 6PM. 9-SpeedPay bridge 816.650.0605 PIN:3073474 10-Monitoring bridge 816.650.0605 PIN:110011 11-Next status page in approx. 1 hour. Rich Swartwood
2001-09-11
22:11:41
Arch
[0578031]
D
ALPHA
ISHD1380617 - CTI-InternetSuite - SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. - 220022 - 1.800.808.1058 optio
2001-09-11
22:11:43
Arch
[0578031]
D
ALPHA
ns 2,1,1
2001-09-11
23:03:39
Arch
[0578031]
D
ALPHA
SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. ECT 6:00AM CDT 6/12/2001.
2001-09-11
23:07:17
Arch
[0578031]
D
ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen
2001-09-11
23:07:19
Arch
[0578031]
D
ALPHA
2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:33:58
Arch
[0578031]
D
ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT
2001-09-11
23:34:00
Arch
[0578031]
D
ALPHA
2/02:- 1.800.808.1058 options 2,1,1
2001-09-12
00:15:01
Arch
[0578031]
D
ALPHA
Terrorist attack update: 1-All app except SpeedPay and CTI Genesis reporting OK. 2-Network and firewalls reporting OK. 3-RAS and ERAS at 35% of capacity.
2001-09-12
00:18:50
Arch
[0578031]
D
ALPHA
Update continued: 4-SpeedPay working to establish New Jersey site. next status at 5AM-best guess ETC is mid-day tomorrow. 5-CTI Genesis having IR server issue-not related to terrorist attacks.
2001-09-12
00:21:18
Arch
[0578031]
D
ALPHA
Update continued: 6-Monitoring bridge 816.650.0605 PIN:110011 7-No more status pages tonight unless situation deteriorates. Rich Swartwood
2001-09-12
01:42:21
Arch
[0578031]
D
ALPHA
ISHD1380617 - CTI-InternetSuite - All Clear - SitMan Page: SITMAN PAGE-All users able to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1
2001-09-12
02:42:08
Arch
[0578031]
D
ALPHA
ISHD1380870 - CTI-InternetSuite - SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC - 220022 - 1.800.808.1058 opti