9/11 Pager Messages

2001-09-11
06:37:13
Arch
[0578068]
B
ALPHA
Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:35:29
Arch
[0578068]
B
ALPHA
Can I borrow your CIS login and password? Kim 913 762 4477
2001-09-11
08:45:24
Arch
[0578068]
B
ALPHA
Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:45:25
Arch
[0578068]
B
ALPHA
is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:06:52
Arch
[0578068]
B
ALPHA
Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:06:53
Arch
[0578068]
B
ALPHA
PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:07:22
Arch
[0578068]
B
ALPHA
Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan
2001-09-11
09:07:23
Arch
[0578068]
B
ALPHA
800-733-4822*3. NXTU
2001-09-11
09:07:44
Arch
[0578068]
B
ALPHA
PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:31:06
Arch
[0578068]
B
ALPHA
Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.
2001-09-11
10:06:14
Arch
[0578068]
B
ALPHA
Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:06:16
Arch
[0578068]
B
ALPHA
800-733-4822*3....Dave/BD/EM
2001-09-11
10:06:46
Arch
[0578068]
B
ALPHA
Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable
2001-09-11
10:06:47
Arch
[0578068]
B
ALPHA
to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:10
Arch
[0578068]
B
ALPHA
800-733-4822*3....Dave/
2001-09-11
10:07:12
Arch
[0578068]
B
ALPHA
BD/EM
2001-09-11
10:22:42
Arch
[0578068]
B
ALPHA
Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:22:44
Arch
[0578068]
B
ALPHA
Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:53:53
Arch
[0578068]
B
ALPHA
Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:22:02
Arch
[0578068]
B
ALPHA
Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em
2001-09-11
11:35:49
Arch
[0578068]
B
ALPHA
Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billin
2001-09-11
11:35:51
Arch
[0578068]
B
ALPHA
g and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie
2001-09-11
11:35:53
Arch
[0578068]
B
ALPHA
ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:57:17
Arch
[0578068]
B
ALPHA
Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/E
2001-09-11
11:57:19
Arch
[0578068]
B
ALPHA
M
2001-09-11
12:13:39
Arch
[0578068]
B
ALPHA
FYI...........MD Relay has declared a state of emergency. The center will close at 1130cst and will reopen tomorrow 9/12 at 0530cst.
2001-09-11
13:20:28
Arch
[0578068]
B
ALPHA
Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have b
2001-09-11
13:20:29
Arch
[0578068]
B
ALPHA
een rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:20:50
Arch
[0578068]
B
ALPHA
Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:16
Arch
[0578068]
B
ALPHA
Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:35:18
Arch
[0578068]
B
ALPHA
3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:35:48
Arch
[0578068]
B
ALPHA
Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms.
2001-09-11
13:35:50
Arch
[0578068]
B
ALPHA
IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:12
Arch
[0578068]
B
ALPHA
3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:59
Arch
[0578068]
B
ALPHA
Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time
2001-09-11
13:40:01
Arch
[0578068]
B
ALPHA
stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:26
Arch
[0578068]
B
ALPHA
he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:34:31
Arch
[0578068]
B
ALPHA
Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billin
2001-09-11
14:34:33
Arch
[0578068]
B
ALPHA
g and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc
2001-09-11
14:34:35
Arch
[0578068]
B
ALPHA
ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:52:29
Arch
[0578068]
B
ALPHA
Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:37:27
Arch
[0578068]
B
ALPHA
Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
15:37:49
Arch
[0578068]
B
ALPHA
Restoral X4229941
2001-09-11
15:37:51
Arch
[0578068]
B
ALPHA
. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:44:40
Arch
[0578068]
B
ALPHA
Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED
2001-09-11
16:44:41
Arch
[0578068]
B
ALPHA
@ 15:05cdt...Peasley/em
2001-09-11
17:10:19
Arch
[0578068]
B
ALPHA
Updat
2001-09-11
17:10:21
Arch
[0578068]
B
ALPHA
e 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:43
Arch
[0578068]
B
ALPHA
corrected. Currently working on restorin
2001-09-11
17:10:45
Arch
[0578068]
B
ALPHA
g lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:30
Arch
[0578068]
B
ALPHA
Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:41
Arch
[0578068]
B
ALPHA
Up
2001-09-11
18:02:43
Arch
[0578068]
B
ALPHA
date 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:11
Arch
[0578068]
B
ALPHA
corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:48:59
Arch
[0578068]
B
ALPHA
Restoral
2001-09-11
19:49:01
Arch
[0578068]
B
ALPHA
4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:24
Arch
[0578068]
B
ALPHA
n corrected. All centers on the Aspect Rel.6 and 7 switche
2001-09-11
19:49:25
Arch
[0578068]
B
ALPHA
s have been processed resolving @ 18:37cdt....JoeEM