9/11 Pager Messages

2001-09-11
06:37:22
Arch
[0653433]
C
ALPHA
(4)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:45:39
Arch
[0653433]
C
ALPHA
(5)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:45:40
Arch
[0653433]
C
ALPHA
(6)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:07:05
Arch
[0653433]
C
ALPHA
(7)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address iss
2001-09-11
09:07:07
Arch
[0653433]
C
ALPHA
ue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:08
Arch
[0653433]
C
ALPHA
(8)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:07:48
Arch
[0653433]
C
ALPHA
(9)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System
2001-09-11
09:07:50
Arch
[0653433]
C
ALPHA
timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:20
Arch
[0653433]
C
ALPHA
(10)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:31:21
Arch
[0653433]
C
ALPHA
(11)Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.
2001-09-11
10:06:27
Arch
[0653433]
C
ALPHA
(12)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Cus
2001-09-11
10:06:29
Arch
[0653433]
C
ALPHA
tomer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:06:31
Arch
[0653433]
C
ALPHA
(13)800-733-4822*3....Dave/BD/EM
2001-09-11
10:07:16
Arch
[0653433]
C
ALPHA
(14)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was boun
2001-09-11
10:07:18
Arch
[0653433]
C
ALPHA
ced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:49
Arch
[0653433]
C
ALPHA
(15)800-733-4822*3....Dave/BD/EM
2001-09-11
10:22:55
Arch
[0653433]
C
ALPHA
(16)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridg
2001-09-11
10:22:57
Arch
[0653433]
C
ALPHA
e disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:22:59
Arch
[0653433]
C
ALPHA
(17)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:54:00
Arch
[0653433]
C
ALPHA
(18)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:22:10
Arch
[0653433]
C
ALPHA
(19)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em
2001-09-11
11:36:02
Arch
[0653433]
C
ALPHA
(20)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie
2001-09-11
11:36:04
Arch
[0653433]
C
ALPHA
(21)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:57:24
Arch
[0653433]
C
ALPHA
(22)Restoral X4236083. PROB: Funlove Viru
2001-09-11
11:57:26
Arch
[0653433]
C
ALPHA
s at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
13:20:39
Arch
[0653433]
C
ALPHA
(23)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:21:05
Arch
[0653433]
C
ALPHA
(24)U
2001-09-11
13:21:07
Arch
[0653433]
C
ALPHA
pdate NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:26
Arch
[0653433]
C
ALPHA
(25)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:35:28
Arch
[0653433]
C
ALPHA
(26)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:36:14
Arch
[0653433]
C
ALPHA
(27)I
2001-09-11
13:36:16
Arch
[0653433]
C
ALPHA
nitial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:50
Arch
[0653433]
C
ALPHA
(28)3. NXTUPD: 14:30 9/
2001-09-11
13:36:52
Arch
[0653433]
C
ALPHA
11/2001...Ryan/jb/em
2001-09-11
13:40:33
Arch
[0653433]
C
ALPHA
(29)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to
2001-09-11
13:40:35
Arch
[0653433]
C
ALPHA
Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:11
Arch
[0653433]
C
ALPHA
(30)he c
2001-09-11
13:41:13
Arch
[0653433]
C
ALPHA
hanges on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:34:44
Arch
[0653433]
C
ALPHA
(31)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billi
2001-09-11
14:34:46
Arch
[0653433]
C
ALPHA
ng and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc
2001-09-11
14:34:48
Arch
[0653433]
C
ALPHA
(32)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:52:38
Arch
[0653433]
C
ALPHA
(1)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:37:36
Arch
[0653433]
C
ALPHA
(2)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
15:38:14
Arch
[0653433]
C
ALPHA
(3)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. I
2001-09-11
15:38:16
Arch
[0653433]
C
ALPHA
MP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:44:51
Arch
[0653433]
C
ALPHA
(4)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED
2001-09-11
16:44:53
Arch
[0653433]
C
ALPHA
(5)@ 15:05cdt...Peasley/em
2001-09-11
17:10:53
Arch
[0653433]
C
ALPHA
(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Prob
2001-09-11
17:10:54
Arch
[0653433]
C
ALPHA
lem has been
2001-09-11
17:11:23
Arch
[0653433]
C
ALPHA
(7)corrected. Currently working on resto
2001-09-11
17:11:24
Arch
[0653433]
C
ALPHA
ring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:11
Arch
[0653433]
C
ALPHA
(8)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:24
Arch
[0653433]
C
ALPHA
(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull report
2001-09-11
18:03:26
Arch
[0653433]
C
ALPHA
s for their customer reps. STATUS: Problem has been
2001-09-11
18:03:54
Arch
[0653433]
C
ALPHA
(10)corrected. All centers on the Asp
2001-09-11
18:03:56
Arch
[0653433]
C
ALPHA
ect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:35
Arch
[0653433]
C
ALPHA
(11)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem ha
2001-09-11
19:49:37
Arch
[0653433]
C
ALPHA
s bee
2001-09-11
19:50:05
Arch
[0653433]
C
ALPHA
(12)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolvi
2001-09-11
19:50:07
Arch
[0653433]
C
ALPHA
ng @ 18:37cdt....JoeEM