9/11 Pager Messages
2001-09-11
09:08:08
Arch
[0703652]
B
ALPHA
Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:29
Arch
[0703652]
B
ALPHA
PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:34
Arch
[0703652]
B
ALPHA
Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Custome
2001-09-11
10:07:36
Arch
[0703652]
B
ALPHA
r Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:06
Arch
[0703652]
B
ALPHA
800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:18
Arch
[0703652]
B
ALPHA
Update NONE. Chicago Receivables office has been clos
2001-09-11
13:21:20
Arch
[0703652]
B
ALPHA
ed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:37
Arch
[0703652]
B
ALPHA
Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Brid
2001-09-11
13:36:39
Arch
[0703652]
B
ALPHA
ge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:05
Arch
[0703652]
B
ALPHA
3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:58
Arch
[0703652]
B
ALPHA
Update 4232857. PROB: IEX Time stam
2001-09-11
13:41:00
Arch
[0703652]
B
ALPHA
p issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:29
Arch
[0703652]
B
ALPHA
he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:34
Arch
[0703652]
B
ALPHA
Restoral X4229941. PROB: Web OE - App errors in Short and Long Fo
2001-09-11
15:38:36
Arch
[0703652]
B
ALPHA
rms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:15
Arch
[0703652]
B
ALPHA
Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:39
Arch
[0703652]
B
ALPHA
corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:21
Arch
[0703652]
B
ALPHA
Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will re
2001-09-11
17:15:23
Arch
[0703652]
B
ALPHA
sume operation tommorrow morning.
2001-09-11
18:03:45
Arch
[0703652]
B
ALPHA
Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect
2001-09-11
18:03:47
Arch
[0703652]
B
ALPHA
time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:15
Arch
[0703652]
B
ALPHA
corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:52
Arch
[0703652]
B
ALPHA
Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorre
2001-09-11
19:49:54
Arch
[0703652]
B
ALPHA
ct time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:16
Arch
[0703652]
B
ALPHA
n corrected. All centers on the Aspec
2001-09-11
19:50:18
Arch
[0703652]
B
ALPHA
t Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM