9/11 Pager Messages

2001-09-11
08:12:16
Arch
[0775787]
C
ALPHA
(13)Please call Shawn @ 972-405-8890.
2001-09-11
09:08:14
Arch
[0775787]
C
ALPHA
(14)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4
2001-09-11
09:08:16
Arch
[0775787]
C
ALPHA
822*3. NXTU
2001-09-11
09:08:33
Arch
[0775787]
C
ALPHA
(15)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:40
Arch
[0775787]
C
ALPHA
(16)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STA
2001-09-11
10:07:42
Arch
[0775787]
C
ALPHA
TUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:08
Arch
[0775787]
C
ALPHA
(17)800-733-4822*3....Dave/BD/EM
2001-09-11
11:01:04
Arch
[0775787]
C
ALPHA
(18)44-PLEASE CALL JEFF AT 762-4767.
2001-09-11
11:50:49
Arch
[0775787]
C
ALPHA
(19)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMP
2001-09-11
11:50:54
Arch
[0775787]
C
ALPHA
ACT: Call
2001-09-11
11:50:56
Arch
[0775787]
C
ALPHA
(20)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
12:35:15
Arch
[0775787]
C
ALPHA
(21)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
12:35:17
Arch
[0775787]
C
ALPHA
(22)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
13:03:28
Arch
[0775787]
C
ALPHA
(23)Due to extremely high call volume the core network is blocking 75% in all switches. Local exchange carriers are also blocking calls. Costco call volume is at 18,000 by five minutes. Currently we are
2001-09-11
13:03:30
Arch
[0775787]
C
ALPHA
(24)not blocking any calls.
2001-09-11
13:36:43
Arch
[0775787]
C
ALPHA
(25)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:07
Arch
[0775787]
C
ALPHA
(26)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:16:25
Arch
[0775787]
C
ALPHA
(27)Due to extremely high call volume the core network is blocking 75% of calls in all
2001-09-11
14:16:27
Arch
[0775787]
C
ALPHA
switches to NPA 646,917,703,301,212,202. Costco call volume is at 15,000 by five minutes. Currently we are not
2001-09-11
14:16:39
Arch
[0775787]
C
ALPHA
(28)blocking any calls.
2001-09-11
14:30:18
Arch
[0775787]
C
ALPHA
(29)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC
2001-09-11
14:30:20
Arch
[0775787]
C
ALPHA
(30)TICKET: UNKNOWN /ESOCC
2001-09-11
15:13:42
Arch
[0775787]
C
ALPHA
(31)75 % of the calls are still being blocked to NY NPAs. Costco volume is at 13,000 by five minutes. C
2001-09-11
15:13:44
Arch
[0775787]
C
ALPHA
urrently we are not blocking any calls.
2001-09-11
15:38:40
Arch
[0775787]
C
ALPHA
(32)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service
2001-09-11
15:38:42
Arch
[0775787]
C
ALPHA
or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:15:53
Arch
[0775787]
C
ALPHA
(1)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
19:49:59
Arch
[0775787]
C
ALPHA
(2)Resto
2001-09-11
19:50:01
Arch
[0775787]
C
ALPHA
ral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:24
Arch
[0775787]
C
ALPHA
(3)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
21:02:06
Arch
[0775787]
C
ALPHA
(4)Costco volume is at 27,800 by five minutes. Currently we are blocking 16700 calls. 75 % of the calls are still being blocked to NY NPAs
2001-09-11
21:51:53
Arch
[0775787]
C
ALPHA
(5)Costco volume is at 32,700 by five minutes. Of which we currently are blocking 19600 costco calls. 75 % of the calls are still being blocked to NY NPAs