9/11 Pager Messages

2001-09-11
09:08:01
Arch
[0801348]
B
ALPHA
(29)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Cu
2001-09-11
09:08:03
Arch
[0801348]
B
ALPHA
stomer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:25
Arch
[0801348]
B
ALPHA
(30)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:29
Arch
[0801348]
B
ALPHA
(31)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified
2001-09-11
10:07:31
Arch
[0801348]
B
ALPHA
restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:02
Arch
[0801348]
B
ALPHA
(32)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:15
Arch
[0801348]
B
ALPHA
(1)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:29
Arch
[0801348]
B
ALPHA
(2)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STA
2001-09-11
13:36:31
Arch
[0801348]
B
ALPHA
TUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:03
Arch
[0801348]
B
ALPHA
(3)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:50
Arch
[0801348]
B
ALPHA
(4)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their
2001-09-11
13:40:52
Arch
[0801348]
B
ALPHA
customer reps. STATUS: Aspect has made t
2001-09-11
13:41:26
Arch
[0801348]
B
ALPHA
(5)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:25
Arch
[0801348]
B
ALPHA
(6)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance o
2001-09-11
15:38:27
Arch
[0801348]
B
ALPHA
n accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:09:28
Arch
[0801348]
B
ALPHA
(7)31-PLEASE CALL YOUR SISTER ON HER CELL PHONE. STOP AND GET GAS BECAUSE ITS GOING UP.
2001-09-11
17:11:06
Arch
[0801348]
B
ALPHA
(8)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports f
2001-09-11
17:11:07
Arch
[0801348]
B
ALPHA
or their customer reps. STATUS: Problem has been
2001-09-11
17:11:34
Arch
[0801348]
B
ALPHA
(9)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:17
Arch
[0801348]
B
ALPHA
(10)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume
2001-09-11
17:15:19
Arch
[0801348]
B
ALPHA
operation tommorrow morning.
2001-09-11
18:03:39
Arch
[0801348]
B
ALPHA
(11)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time st
2001-09-11
18:03:41
Arch
[0801348]
B
ALPHA
amps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:07
Arch
[0801348]
B
ALPHA
(12)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:46
Arch
[0801348]
B
ALPHA
(13)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports f
2001-09-11
19:49:48
Arch
[0801348]
B
ALPHA
or their customer reps. STATUS: Problem has bee
2001-09-11
19:50:12
Arch
[0801348]
B
ALPHA
(14)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cd
2001-09-11
19:50:14
Arch
[0801348]
B
ALPHA
t....JoeEM