9/11 Pager Messages

2001-09-11
09:07:21
Arch
[0886821]
B
ALPHA
(24)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:44
Arch
[0886821]
B
ALPHA
(25)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:32:51
Arch
[0886821]
B
ALPHA
(26)Ray Leonard <R_L|pages|We are not getting any feeds right now. I will keep you updated. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
10:06:46
Arch
[0886821]
B
ALPHA
(27)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resol
2001-09-11
10:06:47
Arch
[0886821]
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ALPHA
ve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:10
Arch
[0886821]
B
ALPHA
(28)800-733-4822*3....Dave
2001-09-11
10:07:12
Arch
[0886821]
B
ALPHA
/BD/EM
2001-09-11
10:17:38
Arch
[0886821]
B
ALPHA
(29)Ray Leonard <R_L|Pages|Still no feeds in IEX. > Raym
2001-09-11
10:17:40
Arch
[0886821]
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ALPHA
ond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
12:03:43
Arch
[0886821]
B
ALPHA
(30)Ray Leonard <R_L|PAGE|Still no feeds, sorry. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
13:20:48
Arch
[0886821]
B
ALPHA
(31)Update NONE. Chicago Receiva
2001-09-11
13:20:50
Arch
[0886821]
B
ALPHA
bles office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:48
Arch
[0886821]
B
ALPHA
(32)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order ne
2001-09-11
13:35:50
Arch
[0886821]
B
ALPHA
w service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:12
Arch
[0886821]
B
ALPHA
(1)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:59
Arch
[0886821]
B
ALPHA
(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Client
2001-09-11
13:40:01
Arch
[0886821]
B
ALPHA
s are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:26
Arch
[0886821]
B
ALPHA
(3)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:49:01
Arch
[0886821]
B
ALPHA
(4)Ra
2001-09-11
14:49:03
Arch
[0886821]
B
ALPHA
y Leonard <R_L|Pages|Just an update. We still have no feeds. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
15:37:49
Arch
[0886821]
B
ALPHA
(5)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. I
2001-09-11
15:37:51
Arch
[0886821]
B
ALPHA
MP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:19
Arch
[0886821]
B
ALPHA
(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorr
2001-09-11
17:10:21
Arch
[0886821]
B
ALPHA
ect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:43
Arch
[0886821]
B
ALPHA
(7)corrected. Currently working on restorin
2001-09-11
17:10:45
Arch
[0886821]
B
ALPHA
g lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:28
Arch
[0886821]
B
ALPHA
(8)Traffic from Sac4 has b
2001-09-11
17:14:30
Arch
[0886821]
B
ALPHA
een rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:41
Arch
[0886821]
B
ALPHA
(9)Update 4232857. PROB: IEX Tim
2001-09-11
18:02:43
Arch
[0886821]
B
ALPHA
e stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:09
Arch
[0886821]
B
ALPHA
(10)corrected. All center
2001-09-11
18:03:11
Arch
[0886821]
B
ALPHA
s on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:26:35
Arch
[0886821]
B
ALPHA
(11)71-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%
2001-09-11
19:48:59
Arch
[0886821]
B
ALPHA
(12)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer rep
2001-09-11
19:49:01
Arch
[0886821]
B
ALPHA
s. STATUS: Problem has bee
2001-09-11
19:49:23
Arch
[0886821]
B
ALPHA
(13)n corrected. All centers on the Aspect Rel.6 and 7 switches hav
2001-09-11
19:49:25
Arch
[0886821]
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ALPHA
e been processed resolving @ 18:37cdt....JoeEM
2001-09-11
21:18:06
Arch
[0886821]
B
ALPHA
(14)72-ZHAHT ALL 286 SL 94% PMG 314 SL 95% RES 274 SL 94%
2001-09-12
00:19:24
Arch
[0886821]
B
ALPHA
(15)73-ZHAHT ALL 283SL 95% PMG 314 SL 95% REF 271 SL 95%.