9/11 Pager Messages

2001-09-11
07:35:54
Arch
[0893066]
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ALPHA
ISHD1378443 - PredictiveDialer - SITMAN PAGE-Dialer Analysts unable to build todays campaigns. Davox dialer download completed at 5:50am cdt. Dialer A,B
2001-09-11
09:34:36
Arch
[0893066]
C
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting emails. ETC 9am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
09:56:34
Arch
[0893066]
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ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting emails. New ETC 9:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
10:18:02
Arch
[0893066]
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ALPHA
EHS-itp0zh94: (subehs): EMIS load will be late today - Expected completion time unavailable
2001-09-11
10:20:47
Arch
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ALPHA
ISHD1378443 - PredictiveDialer - All Clear - SITMAN PAGE-Dialer Analysts able to pull todays ca
2001-09-11
10:20:49
Arch
[0893066]
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ALPHA
mpaigns at 7:16am cdt. 1.800.808.1058 options 2,1,1
2001-09-11
10:54:55
Arch
[0893066]
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ALPHA
ISHD1378435 - CTI-InternetSuite
2001-09-11
10:54:57
Arch
[0893066]
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ALPHA
- SITMAN PAGE-Users continue to not receive screen pops. eMail resubmit 60% complete. Next status 10:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
12:08:32
Arch
[0893066]
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ALPHA
ISHD1378435 - CTI-InternetSuite - All Clear - SITMAN PAGE-All users able to receive screen pops as of 10:48am cdt. 1.800.808.1058
2001-09-11
12:08:34
Arch
[0893066]
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ALPHA
options 2,1,1
2001-09-11
12:57:54
Arch
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ALPHA
EHS-itp0zh94: (subehs): Fld Ops Load is complete.
2001-09-11
12:58:09
Arch
[0893066]
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ALPHA
EHS-itp0zh94: (subehs): Fld Ops Load is complete.
2001-09-11
13:37:31
Arch
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ALPHA
This update will be redundant for some of you. Situation Update regarding terrorist attach msg will come in several segments. 1-Herndon call center shutdown 2-SpeedPay still operational, c
2001-09-11
13:37:33
Arch
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ALPHA
onting
2001-09-11
13:37:54
Arch
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ALPHA
Update continued: 3-Outbound call advocates redirected to support side. 4-P2K Normal hotline processing will continue, but collections hotlining suspended. 5-Working with PR reques
2001-09-11
13:37:56
Arch
[0893066]
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ALPHA
ting that emplo
2001-09-11
13:38:26
Arch
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ALPHA
Update continued: 6-MAF is being monitored for capacity issues that may arise. 7-Contacted Corp Security for direction on any further actions to take. 8-Monitoring Network crisis bride to provide a
2001-09-11
13:42:33
Arch
[0893066]
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ALPHA
Update end: We are requesting that all Directors receiving this status join bridge 1.800.304.8043 PIN:2334546 for further coordination. Rich Swartwood
2001-09-11
15:23:40
Arch
[0893066]
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ALPHA
Terrorist attach update: 1-network and firewalls being monitored and OK. 2-MAF OK and not concerned with 6 mil backlog. 3-Logistics in Louisville diverting shipments to ground transport.
2001-09-11
15:26:59
Arch
[0893066]
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ALPHA
Update continued: 4-all key apps being monitored and reporting OK. 5-Herdon and Charlotte (bomb threat) call centers evacuated. 6-Convergys and MPS offices in Cincinnati evacuated but operational.
2001-09-11
15:30:10
Arch
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ALPHA
Update continued: 7-PR email broadcast at 3
2001-09-11
15:30:12
Arch
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ALPHA
PM requesting employees to minimize internet activity. Next Director status at 3PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152
2001-09-11
16:42:25
Arch
[0893066]
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ALPHA
Terrorist attack update: 1-Network, firewalls, and apps reporting OK. 2-Call centers reporting OK with low volume. 3-No new closures or evacuations. 4-ERAS and RAS at 50% of capacity.
2001-09-11
16:45:51
Arch
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ALPHA
Update continued: 5-SNTP reporting OK.
2001-09-11
16:45:53
Arch
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ALPHA
6-PR still working on broadcast msg to employees to limit internet traffic-above normal volume. 7-SpeedPay,MPS,P2K operating OK but sites evacuated.
2001-09-11
16:47:13
Arch
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ALPHA
Update continued: 8-Code BLUE virus update being applied by NT Server Ops-no immediate threat. 9-All change activities put on hold through tomorrow evening.
2001-09-11
16:48:30
Arch
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ALPHA
Update End: Next Director status at 5PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152
2001-09-11
16:49:27
Arch
[0893066]
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ALPHA
ISHD1379481 - IMPACT - All Clear - SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while
2001-09-11
16:51:28
Arch
[0893066]
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ALPHA
Update End: Next Director status at 5PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152
2001-09-11
18:17:32
Arch
[0893066]
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ALPHA
ISHD1380170 - SpeedPay - SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. - 428
2001-09-11
18:56:50
Arch
[0893066]
C
ALPHA
Terrorist attack update: SpeedPay is down. Site lost power with further collapse of building around 5PM. They are mobilizing to relocate equipment to New Jersey site. No ETC at this time. Bridge 8
2001-09-11
19:27:01
Arch
[0893066]
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ALPHA
Terrorist attack update: 1-SpeedPay down with power outage-moving equipment to New Jersey-not ETC-setting up blocking pages or IVR down msg. Looking at payments through call center advocates.
2001-09-11
19:28:27
Arch
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ALPHA
Terrorist attack update: 2-Several network cells lost with further collapse of WTC around 5PM. Otherwise, network and firewalls reporting OK. 3-RAS and ERAS reporting at 40% of capacity. 4-All ot
2001-09-11
19:32:01
Arch
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ALPHA
Update continued: 5-no new closures or
2001-09-11
19:32:03
Arch
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evacuations. Herndon reopens tomorrow morning. Charlotte reopened earlier today. 6-SNTP reporting OK 7-Following up on why PR broadcast email not yet issued
2001-09-11
19:34:31
Arch
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ALPHA
Update End: No further Director status calls unless situation deteriorates - pages will continue. Rich Swartwood 913-307-3152
2001-09-11
21:52:10
Arch
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ALPHA
Terrorist attack update: 1-All app except SpeedPay reporting OK. 2-Network and firewalls reporting OK. 3-SpeedPay down and relocating equipment to New Jersey-no ETC yet-all functions have blocking
2001-09-11
21:54:58
Arch
[0893066]
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ALPHA
Update continued: 4-RAS and ERAS at 35% of capacity. 5-No new closures or evacuations. 6-Chg Ctrl moratorium will continue through Wed 5PM. 7-Monitoring bridge will continue through noon Wed.
2001-09-11
21:57:49
Arch
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ALPHA
Update continued: 8-Email broadcast went out at 6PM. 9-SpeedPay bridge 816.650.0605 PIN:3073474 10-Monitoring bridge 816.650.0605 PIN:110011 11-Next status page in approx. 1 hour. Rich Swartwood
2001-09-11
22:11:49
Arch
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ALPHA
ISHD1380617 - CTI-InternetSuite - SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:07:57
Arch
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ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen
2001-09-11
23:07:58
Arch
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ALPHA
2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:34:28
Arch
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ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT
2001-09-11
23:34:30
Arch
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ALPHA
2/02:- 1.800.808.1058 options 2,1,1
2001-09-12
00:15:01
Arch
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ALPHA
Terrorist attack update: 1-All app except SpeedPay and CTI Genesis reporting OK.
2001-09-12
00:15:03
Arch
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ALPHA
2-Network and firewalls reporting OK. 3-RAS and ERAS at 35% of capacity.
2001-09-12
00:19:22
Arch
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ALPHA
Update continued: 4-SpeedPay working to est
2001-09-12
00:19:24
Arch
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ALPHA
ablish New Jersey site. next status at 5AM-best guess ETC is mid-day tomorrow. 5-CTI Genesis having IR server issue-not related to terrorist attacks.
2001-09-12
00:21:37
Arch
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ALPHA
Update continued: 6-Monitoring bridge 816.650.0605 PIN:110011 7-No more status pages tonight unless situation deteriorates. Rich Swartwood
2001-09-12
01:42:38
Arch
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ALPHA
ISHD1380617 - CTI-InternetSuite - All Clear - SitMan Page: SITMAN PAGE-All users able to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1
2001-09-12
02:42:38
Arch
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ALPHA
ISHD1380870 - CTI-InternetSuite - SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC - 220022 - 1.800.808.1058 opti