9/11 Pager Messages

2001-09-11
08:54:33
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From wi at 08:55 AM EDT: DTV ATC Busy Error Counts = 23; Hour 8 [CC:mdriscoll rmoline dlamb dtvsup]
2001-09-11
10:24:02
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From KC, DirecTV Supv: VC:388 (Fox NY), we have no signal incoming related to the NY Trade Ctr/Pentagon Air attacks. ETA for restoration unknown.
2001-09-11
10:44:42
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7:33 All FOX Sports down for short period. FOX uses Rainbow which is located in the World Trade Center. Triumph is out of a POP further north at Times Square, but can't get phone lines in or out.
2001-09-11
10:44:43
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and VYVX provided service... FOX Sports Network appears to be rerouting as we speak. Jessica LABC x8015 (sorry no viewer channels, they are in and out) 9/11/01
2001-09-11
11:02:45
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From KC, DirecTV Supv: VC:339 (Fox Sports Net CHI), VC:638-Fox Sports Net Ohio, VC:620=Fox New Eng, VC:621-Madison Sq Gar
2001-09-11
11:02:47
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den, VC:634-Fox Sports FLA, VC:624-Fos Sports NY outages from 10:19-10:32 ET.
2001-09-11
11:02:49
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outage unknown.
2001-09-11
11:19:40
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Kit@4025778110:FYI: ACSR in Tulsa & Huntsville is not allowing people connection. DTV recognized as application error on their side. Ticket has been open. No ETR at this time.
2001-09-11
11:28:04
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"Driscoll, Matt |Is ACSR/OMS down or slow? Please page me right right back. Matt
2001-09-11
11:37:13
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"Poland, Jeana R|1000 HOURLY UPDATE|1000 OFF 2154 ANS 1965 ABN 130 ABN% 6 BUS 59 BUS%
2001-09-11
11:37:15
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3 ASA 46.8 TSF 64.7 LCW 556 UPT 94.05 AHT 494 PHO 812 PHA 797 PHTSF 77.8 AOL 141 CIQ 2 JRP Jeana R. Poland DIRECTV
2001-09-11
11:37:36
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"Poland, Jeana R|1000 SPECIALTY QUEUE|1000 TIER 2 OFF 790 ANS 326 ABN% 25 BUS% 34 ASA 619 TSF 15.0 UPT 99.4 AHT 626 AOL 22 SPANISH OFF 61 ANS 54 ABN% 11 BUS% 0 ASA 79 TSF 52.0 UPT 75.1 AHT 488 AOL 6 J
2001-09-11
11:58:36
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FYI: All high rise buildings surrounding LAX have been ordered evacuated. This does include the DirecTV sites in El Segundo. Updates to f
2001-09-11
11:58:37
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ollow as they become available. NCC/b
2001-09-11
12:16:47
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Update: The DIRECTV buildings in El Segundo have N
2001-09-11
12:16:49
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OT been ordered evacuated. Updates will follow as more information becomes available. NCC/b
2001-09-11
12:24:02
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ENTERPRISE STAFFING: CVG ATT:96%, ADH:88%; BOISE ATT:96%, ADH:94%. Pending statistics from West. NCC/b
2001-09-11
12:24:30
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Kit@4025778110:FYI: ACSR in Tulsa &
2001-09-11
12:24:32
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Huntsville is back up. ETR: 11:20. CBS Support confirmed the fix.
2001-09-11
12:45:32
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"Jensen, Annette|Check your email|for Pre-shift information that needs to go to the agents immediately. Thanks, Annette
2001-09-11
12:45:33
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Jensen DirecTV Procedure Specialist 402-963-1477 W11-COS 211-6551
2001-09-11
12:56:41
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"Driscoll, Matt |FYI - we need to provide attendance/adherence to NCC (nccslc@convergys.com) every 3 hours starting with 11am CST. Please use SOP established this past weekend. Matt
2001-09-11
13:31:24
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"Poland, Jeana R|1200 HOURLY UPDATE|1200 OFF 4054 ANS 3697 ABN 298 ABN% 7 BUS 59 BUS% 1 ASA 43.9 TSF 63.1 LCW 556 UPT 92.55 AHT 501 PHO 1008 PHA 845 PHTSF 24.8 AOL 150 CIQ 63 JRP Jeana R. Poland DIREC
2001-09-11
13:31:58
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"Poland, Jeana R|1200 SPECIALTY UPDATE |1200 TIER 2 OFF 1375 ANS 541 ABN% 24 BUS% 36 ASA 569 TSF 12 UPT 99.5 AHT 671 AOL 23 SPANISH OF
2001-09-11
13:31:59
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F 136 ANS 115 ABN% 14 BUS% 1 ASA 129 TSF 37.0 UPT 86.8 AHT 582 AOL
2001-09-11
14:45:25
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From KC, DirecTV Supv: VC:220, Sports Schedule Billboard now reports ALL MLB Games for today have been cancelled.
2001-09-11
15:16:31
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ENTERPRISE STAFFING: CVG ATT:93%, ADH:91%; BOISE ATT:95%, ADH:93%; WEST ATT:79%, ADH:91%. NCC/b
2001-09-11
17:47:09
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From KC, DirecTV Supv: Incoming signals lost from NY-WPIX/vc908, NY-CBS/vc380, 903 & NY-WWOR/vc907 & NY-WABC/vc386, 906 & NY-NBC/vc382, 904. Stand by slide
2001-09-11
17:47:11
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airing. ETA for restoration unknown.
2001-09-11
18:13:47
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ENTERPRISE STAFFING: CVG ATT:92%, ADH:90%; BOISE ATT:89%, ADH:93%; WEST ATT:83%, ADH:79%. NCC/b
2001-09-11
18:14:52
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From KC, DirecTV Supv: Signals restored for NY-CBS/vc380, 903 & NY-WWOR/vc907 & NY-WABC/vc386, 906 & NY-NBC/vc382, 904 & Fox-NY/vc388. ***Still out = NY-WPIX/vc908, no eta for restoration ***
2001-09-11
18:45:29
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"Gagnon, Angela |1700 HOURLY UPDATE|1700 OFF 10797 ANS 10079 ABN 659 ABN% 6 BUS 59 BUS% 1 ASA 46.9 TSF 57.8 LCW 556 UPT
2001-09-11
18:45:31
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95.55 PHO 1675 PHA 1650 PHTSF 82.4 AHT 519 AOL 267 CIQ 2 AEG Angela E. Gagnon CO
2001-09-11
18:45:41
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"Gagnon, Angela |1700 SPECIALTY QUEUE|TIER 2 OFF 2899 ANS 1242 ABN% 23 BUS% 34 ASA 536 TSF 16 UPT 99.6 AHT 683 AOL 32 SPANISH OFF 461 ANS 337 ABN% 15 BUS% 12 ASA 178 TSF 43 UPT 90.1 AHT 654 AOL 15 AEG
2001-09-11
20:14:01
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LABC is on air with WPIX Channel New York WB Viewer Channel 908. Service is restored. 9/11/01
2001-09-11
20:52:01
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FYI: Convergys is assisting West with Technical call volume. NCC/b
2001-09-11
20:52:02
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From CRBC, BOSS Ila Ottinger. WPIX NY CBS VC 908 back on air at 19:58 ET All NY Channel back on air
2001-09-11
21:05:16
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From CRBC, BOSS Ila Ottinger .Expecting approx 5 signal loss on WWOR NY UPN VC 907 at 22:00 ET. Provider switching satellites at that time.
2001-09-11
21:14:40
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"Cundiff, Keith |2000 HOURLY UPDATE|2000 OFF 15302, ANS 14448, ABN 795, ABN% 5, BUS 59, BUS% 0, ASA 42.7, TSF 58.1, LCW 556, UPT 95.36, AOL 194, AHT 536 PHO 1370, PHA 1279, PHTSF 19.3 /PAR
2001-09-11
21:17:30
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"Cundiff, Keith |2000 SPECIALTY UPDATE|2000 TIER 2 OFF 3690, ANS 1630, ABN% 26, BUS% 30, ASA 540, TSF 15, UPT 99.5, AHT 692, AOL 23, SPANISH OFF 714, ANS 575, ABN% 12, BUS% 8, ASA 118, TSF 54, U
2001-09-11
21:17:32
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PT 86,
2001-09-11
22:46:56
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From CRBC, BOSS Ila Ottinger . At 22:00:40 ET signal loss on WWOR NY UPN VC 907. Provider switching satellites at this time and continues to have technical problems. ETA for signal return unknown
2001-09-11
23:25:58
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From CRBC, BOSS Ila Ottinger . At 22:00:40 ET signal loss on WWOR NY UPN VC 907. Signal back at 23:04:00 ET total outage 01:03:20 i
2001-09-11
23:26:00
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ssue closed.
2001-09-12
00:01:39
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FYI: Convergys is no longer assisting with Technical call volume. NCC/b