9/11 Pager Messages

2001-09-11
13:37:24
Arch
[0915289]
C
ALPHA
This update will be redundant for some of you. Situation Update regarding terrorist attach msg will come in several segments.
2001-09-11
13:37:26
Arch
[0915289]
C
ALPHA
1-Herndon call center shutdown 2-SpeedPay still operational, conting
2001-09-11
13:37:46
Arch
[0915289]
C
ALPHA
Update continued:
2001-09-11
13:37:48
Arch
[0915289]
C
ALPHA
3-Outbound call advocates redirected to support side. 4-P2K Normal hotline processing will continue, but collections hotlining suspended. 5-Working with PR requesting that emplo
2001-09-11
13:38:24
Arch
[0915289]
C
ALPHA
Update continued: 6-MAF is being monitored for capacity issues that may arise. 7-Contacted Corp Security for direction on any further actions to take. 8-Monitoring Network crisis bride to pro
2001-09-11
13:38:26
Arch
[0915289]
C
ALPHA
vide a
2001-09-11
13:42:22
Arch
[0915289]
C
ALPHA
Update end: We are requesting that all Directors receiving this status join bridge 1.800.304.8043 PIN:2334546 for further coordination. Rich Swartwood
2001-09-11
15:22:29
Arch
[0915289]
C
ALPHA
Terrorist attach update: 1-network and firewalls being monitored and OK. 2-MAF OK and not concerned with 6 mil backlog. 3-Logistics in Louisville diverting shipments to ground transport.
2001-09-11
15:26:44
Arch
[0915289]
C
ALPHA
Update continued: 4-all key apps being monitored and reporting OK. 5-Herdon and Charlotte (bomb threat) call centers evacuated. 6-Convergys and MPS offices in Cincinnati evacuated but operational.
2001-09-11
15:30:01
Arch
[0915289]
C
ALPHA
Update continued: 7-PR email broadcast at 3PM requesting employees to minimize internet activity. Next Director status at 3PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152
2001-09-11
16:41:43
Arch
[0915289]
C
ALPHA
Terrorist attack update: 1-Network, firewalls, and apps reporting OK. 2-Call centers re
2001-09-11
16:41:45
Arch
[0915289]
C
ALPHA
porting OK with low volume. 3-No new closures or evacuations. 4-ERAS and RAS at 50% of capacity.
2001-09-11
16:45:34
Arch
[0915289]
C
ALPHA
Update continued: 5-SNTP reporting OK. 6-PR still working on broadcast msg to employees to limit internet traffic-above normal volume. 7-SpeedPay,MPS,P2K operating OK but sites evacuated.
2001-09-11
16:47:06
Arch
[0915289]
C
ALPHA
Update continued: 8-Code BLUE virus update being applied by NT Server Ops-no immediate threat. 9-All change activities put on hold through tomorrow evening.
2001-09-11
16:48:15
Arch
[0915289]
C
ALPHA
Update End: Next Director status at 5PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152
2001-09-11
16:51:28
Arch
[0915289]
C
ALPHA
Update End: Next Director status at 5PM - Call-in:816-650-0605 PIN:5591171 Rich Swartwood 913-307-3152
2001-09-11
18:56:41
Arch
[0915289]
C
ALPHA
Terrorist attack update: SpeedPay is down. Site lost power with further collapse of building around 5PM. They are mobilizing to relocate equipment to New Jersey site. No ETC at this time. Bridge 8
2001-09-11
19:26:42
Arch
[0915289]
C
ALPHA
Terrorist attack update: 1-SpeedPay down with power outage-moving equipment to New Jersey-not ETC-setting up blocking pages or IVR down msg. Looking at payments through call center advocates.
2001-09-11
19:28:25
Arch
[0915289]
C
ALPHA
Terrorist attack update: 2-Several network cells lost with further collapse of WTC around 5PM. Otherwise, network and firewalls reporting OK. 3-RAS and ERAS reporting at 40% of capacity. 4-All ot
2001-09-11
19:31:46
Arch
[0915289]
C
ALPHA
Update continued: 5-no new closures or evacuations. Herndon reopens tomorrow morning. Charlotte reopened
2001-09-11
19:31:48
Arch
[0915289]
C
ALPHA
earlier today. 6-SNTP reporting OK 7-Following up on why PR broadcast email not yet issued
2001-09-11
19:34:31
Arch
[0915289]
C
ALPHA
Update End: No further Director status calls unless situation deteriorates - pages will continue. Rich Swartwood 913-307-3152
2001-09-11
21:51:57
Arch
[0915289]
C
ALPHA
Terrorist attack update: 1-All app except SpeedPay reporting OK. 2-Network and firewalls reporting OK. 3-SpeedPay down and relocating equipment to New Jersey-no ETC yet-all functions have blocking
2001-09-11
21:54:47
Arch
[0915289]
C
ALPHA
Update continued: 4-RAS and ERAS at 35% of capacity. 5-No new closures or evacuations. 6-Chg Ctrl moratorium will continue through Wed 5PM. 7-Monitoring bridge will continue through noon Wed.
2001-09-11
21:57:49
Arch
[0915289]
C
ALPHA
Update continued: 8-Email broadcast went out at 6PM. 9-SpeedPay bridge 816.650.0605 PIN:3073474 10-Monitoring bridge 816.650.0605 PIN:110011 11-Next status page in approx. 1 hour. Rich Swartwood
2001-09-12
00:15:01
Arch
[0915289]
C
ALPHA
Terrorist attack update: 1-All app except SpeedPay and CTI Genesis reporting OK. 2-Network and firewalls reporting OK. 3-RAS and ERAS at 35% of capacity.
2001-09-12
00:18:50
Arch
[0915289]
C
ALPHA
Update continued: 4-SpeedPay working to establish New Jersey site. next status at 5AM-best guess ETC is mid-day tomorrow. 5-CTI Genesis having IR server issue-not related to terrorist attacks.
2001-09-12
00:21:18
Arch
[0915289]
C
ALPHA
Update continued: 6-Monitoring bridge 816.650.0605 PIN:110011 7-No more status pages tonight unless situation deteriorates. Rich Swartwood