9/11 Pager Messages

2001-09-11
09:07:35
Arch
[0968204]
D
ALPHA
(30)Initial 4236478 08:04 09/
2001-09-11
09:07:37
Arch
[0968204]
D
ALPHA
11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:05
Arch
[0968204]
D
ALPHA
(31)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:01
Arch
[0968204]
D
ALPHA
(32)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified resto
2001-09-11
10:07:03
Arch
[0968204]
D
ALPHA
red 08:37 CDT Babette/SitMan
2001-09-11
10:07:34
Arch
[0968204]
D
ALPHA
(1)800-733-4822*3....Dave/BD/EM
2001-09-11
10:59:13
Arch
[0968204]
D
ALPHA
(2)Frank, Debbie, Lovit or Mark, If you can get an outside line, please call me asap. Shannan 407.291.6587
2001-09-11
13:20:59
Arch
[0968204]
D
ALPHA
(3)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:01
Arch
[0968204]
D
ALPHA
(4)Initial
2001-09-11
13:36:03
Arch
[0968204]
D
ALPHA
X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:41
Arch
[0968204]
D
ALPHA
(5)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:13
Arch
[0968204]
D
ALPHA
(6)Update 4232857. PROB: IEX Time stamp i
2001-09-11
13:40:14
Arch
[0968204]
D
ALPHA
ssue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:41
Arch
[0968204]
D
ALPHA
(7)he changes on Rel. 6 switches and are beginning the process of processi
2001-09-11
13:40:42
Arch
[0968204]
D
ALPHA
ng the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:06
Arch
[0968204]
D
ALPHA
(8)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Pers
2001-09-11
15:38:08
Arch
[0968204]
D
ALPHA
on tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:34
Arch
[0968204]
D
ALPHA
(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect swi
2001-09-11
17:10:36
Arch
[0968204]
D
ALPHA
tches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:09
Arch
[0968204]
D
ALPHA
(10)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:36
Arch
[0968204]
D
ALPHA
(11)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:56
Arch
[0968204]
D
ALPHA
(12)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pro
2001-09-11
18:02:58
Arch
[0968204]
D
ALPHA
blem has been
2001-09-11
18:03:22
Arch
[0968204]
D
ALPHA
(13)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for
2001-09-11
18:03:24
Arch
[0968204]
D
ALPHA
the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:26:59
Arch
[0968204]
D
ALPHA
(14)24-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%
2001-09-11
19:49:12
Arch
[0968204]
D
ALPHA
(15)Restoral 4232857. PROB: IEX Time stamp issue. IEX
2001-09-11
19:49:14
Arch
[0968204]
D
ALPHA
feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:33
Arch
[0968204]
D
ALPHA
(16)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....Joe" "2001-09-11
2001-09-11
19:49:35
Arch
[0968204]
D
ALPHA
EM