9/11 Pager Messages

2001-09-11
06:51:22
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Valdosta Quality Update: WTD 70%,7 Meets 3 DNM MTD 84.9%; Credit Update: MTD 74%, WTD Non Audited%. NCC/b
2001-09-11
07:29:58
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FYI: From 7:00 to 7:20 ET, On Hold Messages in Moore were playing music only. An uplink error was corrected by resetting the box. VT # 248789 NCC/b
2001-09-11
10:02:10
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Pharr: Quality Update: WTD 96.97% 33 Calls/1 DNM, MTD 86.19%; Credit Update:
2001-09-11
10:02:12
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WTD N/A, MTD 78.93%! <Pharr LCC
2001-09-11
10:02:17
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Pharr: Quality Update: WTD 96.97% 33 Calls/1 DNM, MTD 86.19%; Credit Update:
2001-09-11
10:02:19
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WTD N/A, MTD 78.93%! <Pharr LCC
2001-09-11
10:38:00
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Auto Quality in Pharr is just ringing as of 10:36 ET. VT #248914 NCC
2001-09-11
10:38:08
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Please call the NCC
2001-09-11
11:18:40
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Autoquality in Pharr is functioning at 100%. VT #248914. NCC
2001-09-11
11:58:36
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FYI: All high rise buildings surrounding LAX have been ordered evacuated. This does include the DirecTV sites in El Segundo. Updates to follow as they become available. NCC/b
2001-09-11
12:07:30
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STATS (overall): ATT: 32299, ANS: 29227, ABD: 2583, BSY: 489, SL: 63%, OCC: 85%, ASA: 15, HT: 397. NCC/b
2001-09-11
12:14:19
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1of2:STATS: MB-ASA: 38, SL: 54%, OCC: 83%, CRG-ASA: 4, SL: 80%, OCC: 91%, TEC:-ASA: 23, SL: 55%, OCC: 93%, ACT-ASA: 81, SL: 8
2001-09-11
12:14:20
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0%, OCC: 88%, SST-ASA: 6, SL: 82%, OCC: 94%, SPS-
2001-09-11
12:14:22
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2of2:ASA: 33, SL: 87%, OCC: 83%, HS-ASA: 9, SL: 96%, OCC: 92%, PRT-ASA: 3, SL: 100%, OCC: 83%. NCC/b
2001-09-11
12:16:47
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Update: The DIRECTV buildings in El Segundo have NOT been ordered evacuated. Updates will follow as more information becomes available. NCC/b
2001-09-11
12:23:50
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ENTERPRISE STAFFING: CVG ATT:96%, ADH:88%; BOISE ATT:96%, ADH:94%. Pending statistics from West. NCC/b
2001-09-11
15:08:01
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AM Attendance: South Jordan 91%, Moore 94%, Pocatello 94%, Pharr 93%, Valdosta 95%, and Overall 93%. NSD/J
2001-09-11
15:16:31
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ENTERPRISE STAFFING: CVG ATT:93%, ADH:91%; BOISE ATT:95%, ADH:93%; WEST ATT:79%, ADH:91%. NCC/b
2001-09-11
15:36:38
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1o
2001-09-11
15:36:40
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f2:FYI: At 15:06:47, the Moore & Valdosta PGs are sporadically showing offline, the Meridian Max screens froze, and agents are experiencing desktop application slowness. CRDB
2001-09-11
15:36:42
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2of2:data may be affected. VT# 249026. NCC/b
2001-09-11
15:37:01
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FYI: An agent in Pharr received a threatening phone call. Threat Task Force has been notified. VT #249028 NCC/a
2001-09-11
15:48:34
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FYI: An agent in Pharr received a threatening call. The Threat Task Force has been notified. VT #249028 Case #157858 NCC/b
2001-09-11
16:55:53
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1of2:FYI: The Moore & Valdosta PGs are no longer sporadically showing offline, Meridian Max is no longer frozen & desktop applications are now functioning at 100%. Calls were
2001-09-11
16:55:54
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2of2:manually routed to Moore from 16:00 to 16:26. Network interruptions caused ICM to miss events leading to over queuing. CRDB data may be affected. VT #249026 NCC/b
2001-09-11
17:13:51
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FYI: From 16:40:22 to 16:44:46 ET, the NCC lost the view into Moore's Meridian Max. No customers or agents were affected. VT #249065 NCC/b
2001-09-11
17:33:17
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UPDATE: Threatening call in Pharr. The Threat Task Force has deemed this to be a non-credible threat. VT# 249028, Case #157858 NCC/b
2001-09-11
17:36:22
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UPDATE: Threatening call in Pharr. The Threat Task Force has deemed this to be a non-credible threat. VT# 249028, Case# 157858 NCC/a
2001-09-11
17:41:54
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South Jordan received a bomb threat on the Office of the President bank. Please call the NCC.
2001-09-11
17:50:30
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FYI: An agent in South Jordan has received a bomb threat. The Threat Task Force has been notified. VT# 249073, Case# 157873 NCC/b
2001-09-11
17:56:30
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1of2:BROADCAST: Incoming signals lost from NY-WPIX/VC908, NY-CBS/VC380, 903 & NY-WWOR/VC907 & NY-WABC/VC386, 906 & NY-NBC/VC382, 904. Stand by slide airing. ETA for restoration
2001-09-11
17:56:32
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2of2:unknown. NCC/b
2001-09-11
18:13:47
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ENTERPRISE STAFFING: CVG ATT:92%, ADH:90%; BOISE ATT:89%, ADH:93%; WEST ATT:83%, ADH:79%. NCC/b
2001-09-11
18:24:35
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STATS (overall): ATT: 115915, ANS: 88256, ABD: 11979, BSY: 15680, SL: 47%, OCC: 93%, ASA: 107, HT: 425. NCC/b
2001-09-11
18:27:01
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BROADCAST UPDATE: All signals have been restored for the New York local and distant network feeds except NY-WPIX/VC908, no ETA for restoration. NCC/b
2001-09-11
18:34:09
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1of2:STATS: MB-ASA: 239, SL: 28%, OCC: 91%, CRG-ASA: 8, SL: 89%, OCC: 95%, TEC:-ASA: 42, SL: 48%, OCC: 96%, ACT-ASA: 8, SL: 66%, OCC: 96%, SST-ASA: 216, SL: 67%, OCC: 97%, SPS-
2001-09-11
18:34:11
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2of2:ASA: 10, SL: 83%, OCC: 93%, HS-ASA: 13, SL: 96%, OCC: 96%, PRT-ASA: 18, SL: 99%, OCC: 93%. NCC/b
2001-09-11
19:19:01
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1of2:UPDATE: Bomb threat in South Jordan. The Convergys Threat Task Force has deemed this to be a non-viable threat against Convergys. DTV Security is now investigating. VT#
2001-09-11
19:19:03
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2of2:249073, Case# 157873 NCC/b
2001-09-11
19:52:31
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FYI: MB is no longer in que. NCC/b
2001-09-11
20:11:25
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1of2:DUPLICATE: Some people did not receive this page. UPDATE: Bomb threat in South Jordan. The Convergys Threat Task Force has deemed this to be a non-viable threat against
2001-09-11
20:11:38
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2of2:Convergys. DTV Security is now investigating. VT# 249073, Case#157873 NCC/b
2001-09-11
20:33:40
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BROADCAST UPDATE: WPIX Channel New York WB Viewer Channel 908. Service has been restored. NCC/b
2001-09-11
20:52:01
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FYI: Convergys is assisting West with Technical call volume. NCC/b
2001-09-11
21:09:21
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ENTERPRISE STAFFING: CVG ATT: 91%, ADH: 90%, BOISE ATT: 89%, ADH: 95%, WEST ATT: 83%, ADH: 88%. NCC/b
2001-09-11
23:28:39
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Pharr has just received a bomb threat. Please contact the NCC.
2001-09-11
23:42:28
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FYI: An agent in Pharr received a bomb threat. The Threat Task Force has been notified. VT# 249097, Case# 157879 NCC/b
2001-09-11
23:55:16
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PM Attendance: South Jordan 88%, Moore 91%, Pocatello 92%, Pharr 93%, Valdosta 92%, and Overall 91%. NSD/C
2001-09-11
23:56:18
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UPDATE: Bomb threat in Pharr. The Convergys Threat Task Force has deemed this to be a non-credible threat. VT# 249097, Case# 157879. NCC/b
2001-09-12
00:01:39
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FYI: Convergys is no longer assisting with Technical call volume. NCC/b
2001-09-12
00:09:58
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ATTENDANCE/ADHERENCE: CVG ATT: 91%, ADH: 91%, BOISE ATT: 88%, ADH: 95%, WEST ATT: 89%, ADH: 89%. NCC/b
2001-09-12
01:18:27
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(1/1) Pocatello Customer Service: MTD Qual: 278/320 - 86.9% WTD Qual: 67/81 - 82.72% MTD Cred: 177/213 - 83.1%. Jim (c)convergys
2001-09-12
01:18:29
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(1/1) Pocatello Customer Service: MTD Qual: 255/291 87.62% WTD Qual:67/81 82.72% MTD Cred: 192/231 83%. (c)convergys
2001-09-12
02:16:12
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Stats (overall): ATT: 161791, ANS: 130362, ABD: 1446, BSY: 16983, ASA: 101, SL: 55%, OCC: 86%, HT: 420. NCC/b
2001-09-12
02:16:14
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1of2:Stats, MB-ASA: 154, SL: 41%, OCC: 84%, CRG-ASA: 52, SL: 92%, OCC: 90%, Tec-ASA: 62, SL: 46%, OCC: 95%, ACT-ASA: 52, SL: 75%, OCC: 92%, SST-ASA: 93, SL: 62%, OCC: 91%, SPS-
2001-09-12
02:16:16
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2of2:ASA: 32, SL: 79%, OCC: 89%, HS-ASA: 66, SL: 96%, OCC: 88%, PRT-ASA: 58, SL 100%, OCC: 82%. NCC/b
2001-09-12
02:50:38
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Auto Quality in Pocattello is just ringing. VT# 249113