9/11 Pager Messages

2001-09-11
11:46:26
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ALPHA
|VOICE-P1 NOTICE #4244044 |No calls able to go through to EMEA due to high load on national and international circuits. Voiceservices investigating. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |202
2001-09-11
13:26:59
Arch
[1048124]
D
ALPHA
|VOICE-P1 UPDATE #4244044 |Calls to EMEA intermittent due to high load on national and international circuits. Voiceservices continuing to investigate. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |205
2001-09-11
14:23:52
Arch
[1048124]
D
ALPHA
|VOICE-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network and IP phone availability. SJ LAN support investigating issues with Code Red filters. OUTAGE START:
2001-09-11
14:23:53
Arch
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ALPHA
11 Sep -1/2
2001-09-11
14:23:55
Arch
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ALPHA
11:05 PT NO ETU. Ops 408.527.0007 |265 -2/2
2001-09-11
14:31:07
Arch
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ALPHA
|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 408.527.0007 |
2001-09-11
14:31:08
Arch
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ALPHA
169
2001-09-11
14:32:03
Arch
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ALPHA
|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. Voice Servi
2001-09-11
14:32:05
Arch
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ALPHA
ces investigating. Next update at 16:00 PT. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 408.527.0007 |233
2001-09-11
14:40:23
Arch
[1048124]
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ALPHA
|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 P
2001-09-11
14:40:25
Arch
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ALPHA
T NO ETU. Ops 408.527.0007 |215
2001-09-11
15:11:20
Arch
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ALPHA
|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service.
2001-09-11
15:11:21
Arch
[1048124]
D
ALPHA
OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205
2001-09-11
15:16:59
Arch
[1048124]
D
ALPHA
|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:30 PT Ops 408.527.0007 |224
2001-09-11
15:34:59
Arch
[1048124]
D
ALPHA
|VOICE-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.52
2001-09-11
15:35:01
Arch
[1048124]
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ALPHA
7.0007 |231
2001-09-11
15:41:55
Arch
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ALPHA
|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE
2001-09-11
15:41:57
Arch
[1048124]
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ALPHA
START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220
2001-09-11
15:45:04
Arch
[1048124]
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ALPHA
|VOICE-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.5
2001-09-11
15:45:06
Arch
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ALPHA
27.0007 |205
2001-09-11
15:58:19
Arch
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ALPHA
|VOICE-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degrad
2001-09-11
15:58:21
Arch
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D
ALPHA
ation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2
2001-09-11
15:58:23
Arch
[1048124]
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ALPHA
527.0007 |242 -2/2
2001-09-11
16:17:13
Arch
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ALPHA
|VOICE-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase
2001-09-11
16:17:15
Arch
[1048124]
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ALPHA
B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2
2001-09-11
16:17:17
Arch
[1048124]
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ALPHA
13:10 PT Ops 408.527.0007 |258 -2/2
2001-09-11
17:13:09
Arch
[1048124]
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ALPHA
|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208
2001-09-11
18:25:18
Arch
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ALPHA
tsimonse|Hi Tom, Tony Simonsen calling just to see if you are OK. +61 417 499 606
2001-09-11
18:38:15
Arch
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ALPHA
tsimonse|Thanks Shaun, Sorry for the finger
2001-09-11
18:38:16
Arch
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ALPHA
trouble. Tony
2001-09-11
18:42:15
Arch
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ALPHA
|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. MCI and Sprint
2001-09-11
18:42:16
Arch
[1048124]
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ALPHA
expect phone lines to become stable by tomorrow afternoon. Voice Services support monitoring -1/2
2001-09-11
18:42:18
Arch
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ALPHA
OUTAGE START: 11 Sep 08:31 PT ETU: 12 Sep 12:00 PT Ops 408.527.0007 |299 -2/2
2001-09-11
18:47:39
Arch
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ALPHA
|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning t
2001-09-11
18:47:41
Arch
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ALPHA
ool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220
2001-09-11
20:20:12
Arch
[1048124]
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ALPHA
|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support investigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230
2001-09-11
21:34:42
Arch
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D
ALPHA
|P1 UPDATE/CLOSE PENDING #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229
2001-09-11
22:19:26
Arch
[1048124]
D
ALPHA
|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
23:33:11
Arch
[1048124]
D
ALPHA
|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OU
2001-09-11
23:33:13
Arch
[1048124]
D
ALPHA
TAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218