9/11 Pager Messages

2001-09-11
09:08:10
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(23)Initial 4236478 08:04 09/
2001-09-11
09:08:12
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11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:33
Arch
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(24)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:40
Arch
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(26)800-733-4822*3....Dave/BD/EM
2001-09-11
10:08:10
Arch
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(25)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
11:50:41
Arch
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ALPHA
(27)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
11:50:43
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(28)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
12:35:09
Arch
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ALPHA
(29)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call
2001-09-11
12:35:11
Arch
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ALPHA
(30)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC
2001-09-11
13:03:05
Arch
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ALPHA
(31)Due to extremely high call volume the core network is blocking 75% in all switches. Local exchange carriers are als
2001-09-11
13:03:07
Arch
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o blocking calls. Costco call volume is at 18,000 by five minutes. Currently we are
2001-09-11
13:03:13
Arch
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(32)not blocking any calls.
2001-09-11
13:36:39
Arch
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(1)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated
2001-09-11
13:36:41
Arch
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with Sitman/Babette 800-733-4822*
2001-09-11
13:37:07
Arch
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(2)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:16:18
Arch
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(3)Due to extremely high call volume the core network is blocking 75% of calls in all switches to NPA
2001-09-11
14:16:20
Arch
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646,917,703,301,212,202. Costco call volume is at 15,000 by five minutes. Currently we are not
2001-09-11
14:16:22
Arch
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(4)blocking any calls.
2001-09-11
14:30:08
Arch
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(5)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operator
2001-09-11
14:30:10
Arch
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Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC
2001-09-11
14:30:12
Arch
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ALPHA
(6)TICKET: UNKNOWN /ESOCC
2001-09-11
15:13:42
Arch
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(7)75 % of the calls are still being blocked to NY NPAs. Costco volume is at 13,000 by five minutes. Currently we are not blocking any calls.
2001-09-11
15:38:34
Arch
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(8)Resto
2001-09-11
15:38:36
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ral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:15:51
Arch
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(9)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
19:49:55
Arch
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(10)Restoral 4232857. PROB
2001-09-11
19:49:57
Arch
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: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:20
Arch
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(11)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
21:01:59
Arch
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(12)Costco volume is at 27,800 by five minutes. Currently we are blocking 16700 calls. 75 % of the calls are still being blocked to NY NPAs
2001-09-11
21:51:53
Arch
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(13)Costco volume is at 32,700 by five minutes. Of which we currently are blocking 19600 costco calls. 75 % of the calls are still being blocked to NY NPAs