9/11 Pager Messages

(20)Initial 4236478 08:04

09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(21)PD: 10:06 9/11/2001...Dave/BD/EM

(22)Restoral 4

236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(23)800-733-4822*3....D

ave/BD/EM

(24)Bud- URGENT call Ray 913-762-4453

(25)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initi

ated with Sitman/Babette 800-733-4822*

(26)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(27)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Per

son tables corrected. RESTORED at 14:20 CT... Scott/DAS

(28)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(29)Restoral 4232857. P

ROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

(30)n corrected. All centers on the Aspect Rel.6 and 7 switch

es have been processed resolving @ 18:37cdt....JoeEM