9/11 Pager Messages

2001-09-11
09:07:40
Arch
[1081772]
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ALPHA
(31)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hi
2001-09-11
09:07:42
Arch
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lls unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:16
Arch
[1081772]
D
ALPHA
(32)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:08:31
Arch
[1081772]
D
ALPHA
(1)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call
2001-09-11
09:08:33
Arch
[1081772]
D
ALPHA
initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:38
Arch
[1081772]
D
ALPHA
(2)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:32:51
Arch
[1081772]
D
ALPHA
(3)Ray Leonard <R_L|pages|We are not getting any feeds right now. I will keep you updated. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
10:07:06
Arch
[1081772]
D
ALPHA
(4)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on
2001-09-11
10:07:08
Arch
[1081772]
D
ALPHA
the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:42
Arch
[1081772]
D
ALPHA
(5)800-733-4822*3
2001-09-11
10:07:44
Arch
[1081772]
D
ALPHA
....Dave/BD/EM
2001-09-11
10:07:55
Arch
[1081772]
D
ALPHA
(6)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:02
Arch
[1081772]
D
ALPHA
(7)800-733-4822*3....Dave/BD/EM
2001-09-11
10:17:38
Arch
[1081772]
D
ALPHA
(8)Ray Leonard <R_L|Pages|Still no feeds in IEX. > Raymond
2001-09-11
10:17:40
Arch
[1081772]
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ALPHA
L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
10:59:06
Arch
[1081772]
D
ALPHA
(9)Frank, Debbie, Lovit or Mark, If you can get an outside line, please call me asap. Shannan 407.291.6587
2001-09-11
12:03:34
Arch
[1081772]
D
ALPHA
(10)Ray Leonard <R_L|PAGE|Still no feeds, sorry. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
13:21:03
Arch
[1081772]
D
ALPHA
(11)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been reroute
2001-09-11
13:21:05
Arch
[1081772]
D
ALPHA
d to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:21:24
Arch
[1081772]
D
ALPHA
(12)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls
2001-09-11
13:21:26
Arch
[1081772]
D
ALPHA
have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:09
Arch
[1081772]
D
ALPHA
(13)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:44
Arch
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ALPHA
(14)3. N
2001-09-11
13:36:46
Arch
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ALPHA
XTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:36:54
Arch
[1081772]
D
ALPHA
(15)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:03
Arch
[1081772]
D
ALPHA
(16)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:18
Arch
[1081772]
D
ALPHA
(17)Update 4232857. PROB: IEX Ti
2001-09-11
13:40:20
Arch
[1081772]
D
ALPHA
me stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:57
Arch
[1081772]
D
ALPHA
(18)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
13:41:14
Arch
[1081772]
D
ALPHA
(19)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:22
Arch
[1081772]
D
ALPHA
(20)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
14:49:01
Arch
[1081772]
D
ALPHA
(21)Ray Leonard <R_L|Pages|Just an update. We still have no feeds. > Raymond L. Leonard > Assis
2001-09-11
14:49:03
Arch
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tant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >
2001-09-11
15:38:10
Arch
[1081772]
D
ALPHA
(22)Restoral X4229941. PROB: Web
2001-09-11
15:38:12
Arch
[1081772]
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ALPHA
OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
15:38:42
Arch
[1081772]
D
ALPHA
(23)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service
2001-09-11
15:38:44
Arch
[1081772]
D
ALPHA
or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:39
Arch
[1081772]
D
ALPHA
(24)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem h
2001-09-11
17:10:41
Arch
[1081772]
D
ALPHA
as been
2001-09-11
17:11:17
Arch
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D
ALPHA
(25)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:11:30
Arch
[1081772]
D
ALPHA
(26)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:38
Arch
[1081772]
D
ALPHA
(27)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:39
Arch
[1081772]
D
ALPHA
(28)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
17:15:11
Arch
[1081772]
D
ALPHA
(29)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:02
Arch
[1081772]
D
ALPHA
(30)Update 4232857. PROB:
2001-09-11
18:03:03
Arch
[1081772]
D
ALPHA
IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:41
Arch
[1081772]
D
ALPHA
(31)c
2001-09-11
18:03:43
Arch
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D
ALPHA
orrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
18:03:58
Arch
[1081772]
D
ALPHA
(32)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are un
2001-09-11
18:04:00
Arch
[1081772]
D
ALPHA
able to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:09
Arch
[1081772]
D
ALPHA
(1)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:26:16
Arch
[1081772]
D
ALPHA
(2)71-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%
2001-09-11
19:49:18
Arch
[1081772]
D
ALPHA
(3)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding inco
2001-09-11
19:49:20
Arch
[1081772]
D
ALPHA
rrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:54
Arch
[1081772]
D
ALPHA
(4)n corrected. All centers on the Aspect Rel.6 and 7 switches h
2001-09-11
19:49:55
Arch
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D
ALPHA
ave been processed resolving @ 18:37cdt....JoeEM
2001-09-11
19:50:14
Arch
[1081772]
D
ALPHA
(5)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unab
2001-09-11
19:50:16
Arch
[1081772]
D
ALPHA
le to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:22
Arch
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D
ALPHA
(6)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
21:17:44
Arch
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D
ALPHA
(7)72-ZHAHT ALL 286 SL 94% PMG 314 SL 95% RES 274 SL 94%
2001-09-12
00:19:03
Arch
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D
ALPHA
(8)73-ZHAHT ALL 283SL 95% PMG 314 SL 95% REF 271 SL 95%.