9/11 Pager Messages

2001-09-11
04:25:31
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(29)AS400B: SERS: SA9526C, Load/Merge/Grouping has began.
2001-09-11
04:47:04
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(30)AS400B: SERS: The system is now unlocked and ready for use.
2001-09-11
04:50:01
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(31)AS400B: SERS: USA Report Detail file NDM transfer to TSOV has completed.
2001-09-11
09:07:59
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(32)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps
2001-09-11
09:08:01
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are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:25
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(1)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:18:10
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(2)OM, XLINK, and LogManager are up. LTD and Tandy orders processed successfully. NDM's verified. (Mike Shapiro, VCS Prod. Support)
2001-09-11
10:07:27
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(3)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STAT
2001-09-11
10:07:29
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US: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:59
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(4)800-733-4822*3....Dave/BD/EM
2001-09-11
10:13:12
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(5)C08091259460: LMS AND RESOLVE CONDITIONS ARE LOADED
2001-09-11
10:13:17
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(6)C08091330262: COMPAS ONLINES ARE UP. C4-COMPLETED SUCCESSFULLY.
2001-09-11
10:14:23
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(7)C08091401783: TM AND LEC MADE THE SLA
2001-09-11
10:22:38
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(8)C08092227274:
2001-09-11
10:22:40
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LMS AND RESOLVE CONDITIONS ARE LOADED
2001-09-11
10:22:42
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(9)C08092257054: COMPAS ONLINES ARE UP. C4-COMPLETED SUCCESSFULLY.
2001-09-11
10:23:46
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(10)C08092327659: TM AND LEC MADE THE SLA
2001-09-11
11:06:58
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(13) THIS IS A TEST ONLY!!!!!! I need Robert and Felicita to call me at 7447 when you get this page. Thanks.. Carolyn Jones
2001-09-11
13:21:13
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(14)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will
2001-09-11
13:21:15
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reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:28
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(15)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitma
2001-09-11
13:36:29
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n/Babette 800-733-4822*
2001-09-11
13:37:01
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(16)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:48
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(17)Update 4232857. PROB: IEX Time sta
2001-09-11
13:40:50
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mp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:24
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(18)he changes on Rel. 6 switche
2001-09-11
13:41:26
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s and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:25
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(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:04
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(20)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for
2001-09-11
17:11:06
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their customer reps. STATUS: Problem has been
2001-09-11
17:11:32
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(21)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:17
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(22)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:35
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(23)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS:
2001-09-11
18:03:37
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Problem has been
2001-09-11
18:04:05
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(24)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s tha
2001-09-11
18:04:07
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t IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
18:11:37
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(25) scanner is down productivity is not an issue at this point. Service order has been issued to correct the problem ETA 9/12pm Carolyn 854-7447
2001-09-11
19:49:44
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(26)Restoral 4232857
2001-09-11
19:49:46
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. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:12
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(27)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM
2001-09-11
19:52:25
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(28) Scanner has been fixed thanks to Mike Stewart.Service order has been down graded to a pm which will happen COB WED.Carolyn 854-7447