9/11 Pager Messages

2001-09-11
09:08:14
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ALPHA
(31)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:33
Arch
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ALPHA
(32)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:38
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(1)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer R
2001-09-11
10:07:40
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eps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:08
Arch
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ALPHA
(2)800-733-4822*3....Dave/BD/EM
2001-09-11
11:11:49
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ALPHA
(3)15-10 AM STATS OFFERED 100, HANDLED 95.
2001-09-11
11:11:51
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ALPHA
I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO NO FEEDS IN IEX YET. CARRIE DAUGHTRY IS ESCALATING.
2001-09-11
13:36:41
Arch
[1123390]
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ALPHA
(4)Initi
2001-09-11
13:36:43
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ALPHA
al X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:07
Arch
[1123390]
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ALPHA
(5)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
15:38:38
Arch
[1123390]
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ALPHA
(6)Restoral X4229941. PROB: Web OE - App errors in Short an
2001-09-11
15:38:40
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ALPHA
d Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:15:53
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ALPHA
(7)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
17:18:15
Arch
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ALPHA
(8)16-4PM STAF
2001-09-11
17:18:17
Arch
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ALPHA
F OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF HR. NO OTHER FEEDS ARE VISIBLE.
2001-09-11
19:49:59
Arch
[1123390]
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ALPHA
(9)Restoral 4232857. PROB: IEX Time stamp issue. IEX
2001-09-11
19:50:01
Arch
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ALPHA
feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:22
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ALPHA
(10)n co
2001-09-11
19:50:23
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rrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM